Posia Retreat & Spa Una Esperienze

Room was clean. Service was very mediocre, and the staff were not very friendly and lazy

We paid for 11 nights, 15-26 September in advance but only stayed for two nights from 15-18 September. It was not the retreat or relaxing luxury break the hotel website led us to believe we would enjoy given it boasted elegant and stylish facilities, its own private beach and invited guests to enjoy being indulged and pampered in its spa. When we arrived, we were informed that the beach club had closed for the season. We had selected this hotel because of its luxury facilities and location on the beach. As the weather in September is usually still very nice, we thought the fact the hotel had its own beach restaurant and beach was a big attraction. To be advised that we could not even visit the beach restaurant for lunch was a huge disappointment and not flagged at the time of booking. We consider that if key facilities are not to be available during certain times of the year and will adversely impact a booked stay this should be made clear in advance - not after you arrive after travelling some distance to get there. We recognise the hotel can’t be held responsible for the unseasonably poor weather we experienced and understand that three beach itself was not able to be used. However, we were led to believe the beach club was near to the hotel but it is not and is some distance away, which is also not made clear on the website, which gives the impression everything is on site. The advertising and hotel website depicts tranquil beaches and the rolling greens of the golf course but also do not show that the main road into San Foca runs directly in front of the hotel between the hotel and the beach, therefore Seaview rooms are subject to significant noise from the road. The hotel is just not geared up for poor or mixed weather during the day, which given the facilities it boasted it should be. The only place to relax during the day is the Spa, which needs to be pre-booked one day in advance and then can only be used for 90 minutes. Also, the limited sun loungers around the pool also require pre-booking, which make spending your days here is anything but indulgent or relaxing. We made a choice to leave to salvage our holiday. Our advice stay away.

My husband and I traveled to Puglia in September 2024. Our trip began with two nights in Matera then on to the coast where we stayed at the Posia Retreat and Spa. We booked a Deluxe Room based on the sites’s inviting and simple photo . Unfortunately the room in reality was far less desirable with an industrial mostly concrete view. We upgraded at an additional $100 per night to a sea view room which was lovely. Important to note is that while the Posia boasts in its brochure of an outdoor heated infinity pool it is false advertising . In warm weather this is likely not an issue but in cooler weather in order to have access to its only on site heated pool , which is located in its spa , you have to pay an additional cost of $90 per person per day for that access. A room charge already at $500 a night with such an additional cost feels like “ nickel and diming” and is unbecoming of a property that would like to be viewed with elegance. Included breakfast was generous and staff was helpful.