Caribe Hilton Reviews

Amazing service. Delicious breakfast, lots of food locations with variety.

The staff were very friendly and accommodating. The rooms were clean, food was amazing and the pool area was nice. Highly recommended

Our yearly birthday destination for my son

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the "free" breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

Stayed in three different hotels in Puerto Rico and this was the best by far. Friendly and customer service oriented staff who were always ready to assist. Highly recommend this place.

excellent!! pictures dont show how wonderfull is this place, love live music and service too. the employees are so friendly. and the piña colada and food was really good. we already planning our next vacation here again!

The places is amazing

This premise was very pleasant and accommodating - clean, with CoVid protocols being followed, and friendly staff who aim to please. Our baby was happy, and was freely walking barefoot, and we did not worry in the least!! The sand was soft and the water clear.

The location is very convenient, the hotel facilities are very complete, the swimming pool and beach are pretty good, but the hotel is old and the rooms are small, but it is still acceptable. However, the front desk is a bit unreliable, they don't tell you anything unless you ask, and the resort fee is not mentioned in advance, but it is directly deducted from the depost. The efficiency is also very low, which is quite outrageous.

The room was very average at first, with no hot water. After coordination, the hotel upgraded the room to a much better one. The surrounding scenery is beautiful! Ctrip was very generous and exempted two days of accommodation tax, thank you!

Very good hotel, I like it very much, I will definitely stay here next time

Old hotel and very expensive for the services. Dirty pool and rare to find a deckchair that is not reserved! Waiting 10 minutes for the sailor for breakfast (and asking for tips even though it's a buffet)

It was a very good stay, the service was good in all aspects, and it was very relaxing. Although online reviews say that it is a hotel, but after checking in, I feel that the sanitation and environmental services are good, and I will stay again next time

Clean room, good view