Top 5-Star Hotels in San Juan

Ctrip is also enough. Originally, I had already set a room on Booking. I saw that Ctrip was a lot cheaper, and I retired the Booking. However, the so-called sea view room that was given to the store through Ctrip is a room in a room, and the TV wall of the other room is the bedside of our room. The TV and other sounds in the next room are clearly heard, which seriously affects sleep. The next day, I can only change the room. It is not the balcony room with sea view. I had tossed for a long time before and after changing rooms, and I was still in a bad mood. At the same time, the check-out also received a 142 knife ”Hotel Tax”. This tax order is not available, can you return it?

With a stay at this villa, you'll be centrally located in San Juan, within a 5-minute drive of Jose Miguel Agrelot Coliseum and Casino del Mar at La Concha Resort. This luxury villa is 2.9 mi (4.6 km) from Puerto Rico Convention Center and 2.9 mi (4.6 km) from Pan American Pier.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this villa include complimentary wireless internet access, tour/ticket assistance, and charcoal grills.Featured amenities include express check-in, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.Treat yourself to a stay in this individually decorated villa, which features an outdoor private spa tub and a Smart TV. The villa has a memory foam bed. There's a private furnished balcony/patio. A kitchen is outfitted with a full-sized refrigerator/freezer, an oven, and a stovetop. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

When staying at Double Tree By Hilton San Juan, my hubby and i had the best experience ever. I don’t know why anyone would ever disagree. The staff was friendly, the entire area was clean and COVID friendly, and there was even daily complimentary water and transportation to the beach which is within walking distance of the hotel. The hotel even offers beach towels, beach chair, and an umbrella! I had a blast!

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

The hotel is uniquely located at the beachfront, with beautiful scenery and bright sunshine. Sitting on the beach, watching the tides, strolling in the resort complex, and swimming in the beautiful pool, great!

More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

Very good hotel with rooftop pool, free bar drinks, rooms with balconies and large, hotel services are also very good and the location of this hotel is very prosperous

Me and my husband arrived late at night. At the front desk we were welcomed by Melendez. He was very nice and helpful. He gave us some tips on places to visit, stores near by. Explained everything about the room services and helped with the reservation for the rooftop bar Eter. The room was very clean. Very comfortable bed. Great TV and Wi-Fi worked perfectly. One of the best things was free breakfast every morning. Plenty of options to choose from. And they always bring it to the room on time. The rooftop bar Eter has an amazing view. Drinks are delicious and bartenders are great! It's better to make a reservation a day prior, because they are pretty busy. Overall our experience was great. Wonderful service, the location is not too far from T-Mobile district, a lot of restaurants and bars, and 20 minutes away from the beach if you're walking.

Stayed at Hotel el Convento from September 1st and will be checking out today, I want to say the staff is so friendly and warm and welcoming. The hotel is very historical looking but the beds are very uncomfortable. I have to particularly point out three people that made our stay fantastic! Victor the bartender was the best bartender I have ever experienced, and I am from New York. His personality is amazing and his drinks were outstanding. Truly an asset to the hotel. Also, Kiara and Thanushka our waitresses were the best! Their personalities were so friendly and helpful. We laughed so much with them. I hope the hotel recognizes these three people as special employees because they were the three that made our stay phenomenal!