Avatar Hotel Santa Clara, Tapestry Collection by Hilton

It was all good

Stayed with my family and all was great. About 15 minute walk to Great America/Levi Stadium.

I booked this Hilton hotel in Santa Clara one month prior to arrival. I flew into town and met a friend for dinner. I noticed a missed call, but my phone didn't ring because the number was not recognized. I called the number back after dinner, and it was the hotel front desk. They said that they had oversold the hotel and were fully booked — they gave away my room, even though I had a reservation. They told me to come to the front desk, and that they’d book me at another hotel and cover the cost. We arrived and they started calling other properties — even other hotel chains. Places like the Courtyard Marriott were listed at $768 per night. There was a huge robotics convention in town, and every place was sold out. They started calling places that were further and further away, which would be a rough commute in the morning — still sold out. At that point, I had zero viable options within a reasonable distance from the location of my early morning meeting the next day. My friend has a two-bedroom condo that is currently on the market to sell, and he offered to take me there. It was 15 miles away, which was a 45-minute drive in morning traffic. I am a solo female traveler, and I don't know what I would have done if my friend wasn't there to help. The most disappointing thing about this situation is that the hotel manager never followed up, and it has already been over one week. I contacted Hilton Honors to file a complaint, and they said that the hotel was offering 15,000 Hilton Honors points -- which isn't even enough to cover one night here in California. I am a business traveller who travels frequently (I have Titanium for Life status with Marriott), and I have been a Hilton Honors member for over 20 years. But unfortunately this situation makes me want to never stay at a Hilton property ever again.

Cute, clean place. Good price!

We stayed at the Avatar for Rolling Stones concert at Levi stadium. Easy parking, updated nicely and clean, nice pool and bar next to lobby. We were able to walk to Levi Stadium, was about a mile. Worked well for us.