Aguas de Ibiza Grand Luxe Hotel - Small Luxury Hotel of the World

Hotel needs updating. It’s now tired and very expensive for what you get. The hotel photos are not the same as reality. Staff nice but couldn’t deal with problems effectively eg the room electricity was not working when we checked in and we had to wait one hour for our room which was already a late check in - nobody tried to offer any sort of good will gesture - it was managed poorly.

Just returned from aguas - we stayed 1st June - 8th June. I Felt obliged to review after the comments on here as we had a complete different experience. We traveled as a young family with our 4 month old and the hotel could not have done more for us. Check in was quick and welcoming, enjoying two glasses of the cava. Our room was spacious and clean, (we did upgrade to have more space) and they provided us with the baby items I requested and took to our room the items I had also hired. Each morning at breakfast we were welcomed politely & professionally by all staff. We ate either between 8-9 or between 9-10. Yes between 9-10 it was a little busier but could not have faulted anything other than we became a little bored of the selection towards the end of the holiday (as you often do on holiday) We got to the pool around 930 each morning, there was always 2 pool attendants who provided us with towels and helped us put umbrellas up if needed. I also liked that they were there around monitoring the pool as life guards. There was a lovely gentleman who was working the pool getting drinks and food should you require. Of course drinks and food were on the higher price side but as we expected. We ate lunch a few times and thoroughly enjoyed - fab Caesar salad and prawn roll! We had drinks on the rooftop, although the pool is adults only we had drinks up there with our baby on the sofa- it’s stunning and chilled vibes. The hotel is a short walk away from the excellent marina and town where there is a whole selection of restaurants, bars and shops The only thing I would say was that the room cleaning was hit and miss, some days our room was spotless and others the bare minimum had been done with no toilet roll left! Also the turn down service only happened on 2 evenings? I would highly recommend this hotel for young families or couples. I would agree it’s not 5 star - it’s missing that little bit of extra sparkle but it’s on the higher end of 4 star - thanks for a great holiday

Marcelo made our trip! Amazing cocktails. So friendly !!! Great music and vibes on the rooftop ! Hotel was very nice. Breakfast and staff were very attentive. Great location, next to the marina. Stone throw away from all the restaurants and beaches !

We last visited this hotel in May 2022 and had a fantastic time and so looked forward to our trip last week. But sadly something has happened in the last two years.....and not for the better. Everything that was outstanding is now average at best. Breakfast service is chaotic, serving staff look bored/disinterested, everything has to be chased, ordered food, such as eggs are almost inedible Pool service is non existent, on one day we had to sit without towels for ages waiting for them to arrive. No one asks if you want anything, they seem to hide behind the bar area and hope to be left alone In our room, the safe deposit box didn't work, the patio door didn't close properly, the water was on one evening boiling hot only with no cold. Tea and coffee wasn't refreshed and had to chase , We had personal items go missing - flannel, storage bags. And we had the joy of a fire alarm late at night on one occasion. The hotel has so much going for it, but is obvious to us that in trying to cut costs it has lost its way badly and is no where near 5* standard So sad to see and we really hope this will be addressed and can return to former standards, we love the resort and would also love to return to the hotel but only when/if these issues are addressed.

Always the Best Experience, To be Honest we Love this hotel. The scenery, the staff.and the most Amazing spa experience. What makes it that much Special is Marcelo. If you ever visit the roof top bar, and want the best cocktails? Marcelo is your man... We will be back

My main complaint is the attitude of many of the staff dealing with food and drink, although there are notable exceptions. The reception team and house keepers are excellent. A wait of 1 hour 45 for food at lunch in a quarter full restaurant area is unacceptable. Queuing for breakfast was ridiculous but I am hopeful this has now been addressed. Waiting at the bar for more than 5 minutes as the only customer while staff polish glasses is unacceptable. This was not one isolated incident. Being told I am lucky to have the last tonic lite at the bar is poor. Why am I lucky that the bar hasn’t been restocked? Customers are made to feel like an inconvenience. Staff think if they can keep you waiting for long enough that you will go away.

Very disappointing, Service in the breakfast restaurant was bad which really ruined the rest of our day. We had to queue for quite some time in this pseudo 5* restaurant before being told we could not sit outside in the sunshine despite there being empty tables. One morning I went down to ask for a table for four people and was refused. I was told that all four of us had to be visible before being offered a four seater table. I was astonished! The staff didn’t seem to know what an English tea was and when I requested one I was given a lukewarm jug of water and told to go and get my own tea bag and milk from the breakfast bar and pour the milk from one of the large containers and make my own! We weren’t allowed small jugs of milk because of the risk of allergies. How ridiculous! Risk of laziness more like. I could go on. Furthermore, around the pool area, there is no service. In other 5* hotels we are usually offered refreshments around the pool. A cold flannel perhaps? Refreshments? Drinks? Oh! No! Not here. You see no staff offering anything all day. However, one area was very good. The reception staff were courteous, polite and all very helpful. They deserve praise. However, the reception at breakfast has been awful and for this reason we will not be returning.

Not a 5 star hotel. The staff are indifferent and the food is not great. As ban example I wouldn't expect supermarket pancakes when I order off the a la carte breakfast menu. Had delayed check-in as the room wasn't ready Bath was broken. TV wouldn't work. All reported to the manager who really couldn't have given me the time of day even though I'd paid for one of the best rooms in the hotel. There are other 5 star hotels in the area and I would really recommend booking one of those until these guys have got their act together.