Guest User
November 4, 2024
Been going to this hotel for years and seeing the lovely staff we regard as friends was always something we enjoyed, but this year was different. Everywhere you looked was rundown and in need of some love, hallways and stairways are terrible and look like they have been decorated by 10 year olds, rooms have been untouched for many years and to call this hotel a platinum is an insult !!! it's 2 star at best, the restaurant in the evenings had no linen napkins after the first sitting , and even on our last 4 evenings had no desert plates, and even deserts were very limited, I know it was end of season but the hotel was full so they cannot use that as an excuse, everything was just not good enough, and as mentioned by another guest sunbeds and sunbathing area is filthy. It seems as though Catalonia only see this hotel as a cash cow and does not care about their clients. My wife and I will not be returning, an opinion shared by other guests whilst we were there. The new Manager and her sidekick should perhaps walk around the hotel and look at what needs doing rather than standing around smoking and avoiding interaction with guests. Whilst there this October we visited nearby hotels as we intend to return to the area but not Ses Estaques.