Guest User
November 2, 2024
Overall our experience here was good. The downer was we were initially placed in a room in the "basement" you had to look way up from your balcony to see some blue sky. The room was very dingy in appearance - When we complained to a staff member, possibly owner? She was an older woman- she argued with us that it was not a basement but it was ground floor level. I stated we didn't want to argue over it, but she continued to argue/insist it was not a basement. I thought that point was irrelevant because the room was not to our liking, and it didn't matter what she called it. They could not accommodate a move that night, but we were moved the next day to a lovely room on the 2nd floor, with a nice view of the pool and surroundings. The gentleman at the front desk was immensely helpful and very pleasant. He made phone calls for us and was able to translate and assist with whatever we requested. We had no other problems during our stay. The breakfast was very good and moderate variety of foods. The breakfast room was clean and well attended. The hotel location couldn't be better. It was a block away from the bus station which we used daily, and the neighbouring shops just steps away from the bus station. Plenty of restaurants and shops nearby. I would stay here again, but would request a room "above ground level" prior to arrival.