Crowne Plaza Sanya Haitang Bay Resort

Crowne Plaza Sanya Haitang Bay Resort Reviews

Crowne Plaza Sanya Haitang Bay Resort

No.98 Haitang North Road, Haitang District, Sanya, Hainan, ChinaView Hotel Details
Crowne Plaza Sanya Haitang Bay Resort
Crowne Plaza Sanya Haitang Bay ResortCrowne Plaza Sanya Haitang Bay ResortCrowne Plaza Sanya Haitang Bay Resort
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Crowne Plaza Sanya Haitang Bay Resort Guest Reviews

4.9/5
Perfect
14208 review
Verified reviews
Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(14208)
Positive reviews(14129)
Reviews with photos/video(6761)
Perfect for kids(3491)
Delicious breakfast(1410)
Family activities available(787)
Has an infinity pool(579)
Loved the beach(384)
Has facilities for children(358)
Close to amusement park(269)
Negative reviews(79)
Guest User
Club Ocean Front Room
Stayed in Feb 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Emily delivered exceptional service with a warm greeting at check in area, she also showed around the property and breakfast time and introduction to their facilities , at the end she also got me a gift as a surprise , thanks Kitty , highly recommended
Response from Property: Dear guests, Thank you for taking the time to give us your feedback. We are really sorry that we did not give you a perfect check-in experience. We have given feedback to relevant departments and followed up your Suggestions. I hope you will see our improvement next time you come. Thank you again for choosing to stay in our hotel, we sincerely look forward to your coming again! General Manager: Geoffrey Ryan
Melvin
Premier Ocean Room-Two Beds
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 14, 2023
3 nights stay with my family , it’s an amazing hotel . I would go highly recommend for those going to Sanya for holiday with family. You don’t have to worry about your kids doesn’t have nice food or entertainment . These hotel facilities are well maintained . Overall experience very great . Definitely I will be going back there with my family again. Specially thanks to Jessica and Grace as they very helpful and taking care on our daily arrangement . Again, thank you to both of you .
Response from Property: Dear guest, thank you for sharing your stay experience with us amidst your busy schedule. And thank you very much for your generous praise of our hotel! We will continue to maintain high-quality customer service standards and strive to create a comfortable and warm stay experience for every guest! Thank you again for choosing to stay at our hotel. We sincerely look forward to your arrival again! Hotel General Manager: Geoffrey Ryan
Guest User
Deluxe Selected Ocean View Twin
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Kily is good.
Bobayhy74
Superior Ocean View Room
Stayed in Oct 2022
Family
18 review
4.7/5
Amazing
Posted on Oct 12, 2022
Breakfast was fantastic, loads of items for kids. My daughter went bananas over the ice cream and candies. The martini was a let down at the lobby bar. Overall, we enjoyed our stay and the staff are friendly. We will be back….
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Paul Alexander
Deluxe Selected Ocean View Room
Stayed in Dec 2021
Family
3 review
5.0/5
Outstanding
Posted on Jan 1, 2022
Excellent location amazing hotel great facilities and great service. So many swimming pools including the roof top pool.. had a really fun new eve party as well. will definitely come back again 😀
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Guest User
Superior Ocean View Room
Stayed in Sep 2023
Family
2 review
5.0/5
Outstanding
Posted on Sep 23, 2023
Emily …… thumbs up
Response from Property: Dear guest, thank you for taking the time from your busy schedule to share your stay experience with us. Thank you for your love and recognition of our hotel! Our hotel has been working hard to create a warm and comfortable stay experience for travelers, and we are very happy that we can add happiness and joy to your vacation. Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again! Hotel General Manager: Geoffrey Ryan
Guest User
Deluxe Ocean View Room-King Bed
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Mar 7, 2023
Joy is professional!thanks
Response from Property: Dear guest, thank you for taking the time from your busy schedule to share your stay experience with us. Our hotel must not forget its original intention and continue to uphold the concept of serving every guest! Thank you again for choosing to stay at our hotel, and we sincerely look forward to your visit again! Hotel General Manager: Geoffrey Ryan
Guest User
Superior Ocean View Room-King Bed
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 3, 2024
Kily👍
Guest User
Deluxe Selected Ocean View Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Stacey
Kim Dong Won (jindongyuan)
Deluxe Ocean View Room-King Bed
Stayed in Aug 2022
Family
2 review
5.0/5
Outstanding
Posted on Aug 6, 2022
Staff(Avril) was kind, received many help.
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Guest User
Superior Ocean View Room
Stayed in Sep 2023
Family
5 review
5.0/5
Outstanding
Posted on Sep 19, 2023
Jessica
Guest User
Superior Ocean View Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 5, 2023
Jenny
Shahar
Deluxe Selected Ocean View Room
Stayed in Oct 2021
Family
13 review
5.0/5
Outstanding
Posted on Nov 1, 2021
Perfect facility
Response from Property: Dear guest, Thank you for your feedback. It is my honor to give you and your family a pleasant stay experience. I am very happy to be your favorite. Thank you again for choosing our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan
Guest User
Superior Ocean View Room
Stayed in Oct 2024
Family
21 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Yanlord Crown is the last stop on our trip. I want to say that it is also the most comfortable and best hotel we have stayed in! For this hotel that looks like a big cruise ship, I must write this review! "It looks unremarkable, but the details show its quality!" This is my deepest feeling! As the No.2 of the Sanya parent-child hotel rankings, it must have its outstanding features! Its experience is all in the details! Yanlord Crown is less than three kilometers away from Atlantis, facing each other! In Haitang Bay! As soon as you pull the guide of Sanya, you will know that among the four major bays in Sanya, Sanya Bay has the most concentrated attractions and is close to the city! Dadonghai has convenient transportation, convenient accommodation and eating, and is cheap! Yalong Bay has the most beautiful beach and the clearest sea water! Haitang Bay is full of major high-end hotels. If you want to lie down in the hotel and want to live comfortably, Haitang Bay is the first choice! Atlantis is too eye-catching, and most people who choose Haitang Bay are heading for Atlantis! If you want to be quiet and can't take your child to the water world of Art, you might as well try Yanlord Crown, which is definitely beyond your expectations! Let me talk about my stay experience! Less than ten minutes after I ordered, a housekeeper named lsla contacted me to find out what time we arrived at the store and what requirements we had for the room? Are there any children with us? Are there any special needs? I casually said to add a fence! After we checked in and entered the room, we saw the fence that had been installed long ago, and the room service staff's thoughtful handwritten card! Instead of waiting for the check-in to be completed, and then seeing the waiter carrying the fence to install it, this is great! Talking about its room type, the sense of space is very large, and the corridor is particularly spacious, unlike most hotels, a long and narrow corridor, which is very depressing! In the middle of the corridor, you can look up and see the sky. The elevator in the middle is also a sightseeing elevator, which can go directly to the infinity pool on the top floor, a great place for taking pictures! Entering the room, it seems plain, but it is reflected in the details everywhere! I think the pure water of Art is all from Baishui Mountain, which is high-end enough, but I have never seen this kind of drinking water packaged in paper boxes. Out of curiosity, I searched Taobao and found that a box was only ten yuan. There were 6 boxes when I checked in, and 6 more boxes were given later. It seems that in the 24 hours of staying, I drank more than 100 yuan worth of water? ! And the toiletries, this is the first time I have seen such a tyrannical hotel, directly giving away a set. I checked and found that the travel set of this brand costs at least two or three hundred yuan. It is also the first time I have come across a hotel that even provides facial cleanser and sunscreen! So meticulous! The hair dryers are all Dyson! The bedding can also give you a variety of choices! So the lsla housekeeper asked me if I had any requirements for the bedding? Do you want to change it? I was stunned for a moment! I didn’t expect that there were several choices for the pillow alone! It was definitely not a psychological effect. This night was really the best night we slept, and we slept until more than 9 o'clock! Let’s talk about its breakfast. It can no longer be described as rich. It is exquisite, not only pleasing to the eye, but also very delicious! Especially the Qingbuliang, it is definitely the best Qingbuliang I have eaten in the two trips to Sanya! I am still not satisfied! As a parent-child hotel, children's elements are definitely indispensable. The hotel has two playgrounds, a pure indoor playground on the first floor, and an arcade next to it. The Qilin Fantasy on the second floor is very unique and the children like it very much! There are also large and small swimming pools, a special children's water play area, and a standard pool for adults. The most stylish one is the infinity pool on the top floor, a must-check-in place! And its garden train is actually free. The previous hotels also have this train, but they are all charged, only here is free! The greening design of the hotel is also very beautiful, with coconut trees, seaside, and private beaches. Guests staying in the hotel can swipe their room cards to enter and exit freely! Perfect! If the air ticket had not been booked long ago, I would definitely stay for two more nights. I didn't stay enough at all! Haha! Next time I go to Sanya, Yanlord Crown is definitely an indispensable stop on my itinerary! Finally, I would like to thank our housekeeper lsla. Seeing that I was taking care of two kids by myself, he was always concerned about our itinerary and asked if we had arrived at the airport and if we got home safely. It was really heartwarming! Sanya's hotel service is definitely the ceiling of the domestic hotel service industry! 👍👍👍👍👍👍👍👍👍👍👍
Original TextTranslated by Google
6/20
Dorisbaby
Superior Ocean View Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 1, 2024
We came here for the first place of parent-child in Sanya, and we were very satisfied with the experience. There are many activities every day. Although our baby is only 2 years and 2 months old, we can't participate in many activities, but we still have a lot of fun! Special praise for the housekeeper Bella, the service response is very timely! The communication is very comfortable! The hotel staff are very enthusiastic and professional, and have a sense of service! The areas that can be played in the hotel are basically free, including the children's club, the small train, and the fantasy forest (except for the video game area, you need to buy coins). There is free water in each play area, which is really well done! There are lifebuoys for children to borrow in the swimming pool, and the towels are warm! ! ! I took advantage of the baby's sleep and went to the spa, which was very comfortable!
Original TextTranslated by Google
6/17
Response from Property: Dear guest, thank you for sharing your stay experience with us despite your busy schedule. We are very happy to receive your praise for us and we are also very happy that you spent a wonderful holiday in our hotel. All hotel staff will do their best to provide the most considerate and thoughtful service to all guests. Thank you again for choosing to stay in our hotel, we sincerely look forward to your coming again! Hotel General Manager: Geoffrey Ryan