Grand Soluxe Hotel & Resort Sanya Reviews

TRES BIEN SAUF QU IL A PAS DE BUFFET MIDI REPAS NI LE SOIR ON PEUT MANGER A LA CARTE

The best thing about this hotel was room service. They don't wake you up early or disturb you. Cleaning was top notch. Beach was very close so you can go there daily. Unfortunately the pool was closed and that was the amenity that i was hoping to get in.

Hotel staff was very friendly and can speak basic English. I went early for checkin at 11:45 pm and my room which I booked was not cleaned so room was upgraded to premium room for free where sea view was good and sea can be seen 180 degrees.Beach is just few minutes walk from the hotel. I stayed in that hotel for two nights but mine bed sheets were not changed. There were some stingy strains on the floor nearby bed and also on mirror in bathroom. There was small hole in my bed sheet. There was no refrigerator in the room so I requested them to use hotel staff refrigerator to put my food. Mine air conditioner was not working well so I requested them to fix it and it was fixed. Other then that I had very good experience staying there and I would definitely recommend it to others if they work on negatives when I’ve mentioned above.

Best location for relaxing when i back i will book again clean hotel and sea view was nice with clean pool i like it

Stayed with two friends on a girls getaway. The only good thing about this hotel is the convenience to the beach, which is clean and quiet. The hotel itself was also very quiet with very few guests. The front desk assistants didn’t even greet us when we arrived, just shouted to hand over our passports. We booked deluxe suites and it had such a bad smell so we asked to be changed to non-smoking rooms. They changed us to a “ladies only non-smoking” floor but the rooms were below standard with smelly sheets, moldy showers, very dirty bathrooms and floors that you couldn’t walk on barefoot. The hotel pool was closed and all facilities including the restaurants were too. We were woken up at 1am to the hotel room phone ringing and the front desk assistants saying our codes had changed yellow and we all have to quarantine. They insisted that we come downstairs and head off to a quarantine facility. We refused as all of our codes were green and we have all been tested every single day since Jan 2022! The next day, after chilling at the beach, we wander back to the hotel and they run to us yelling for us to put our masks on, while we are dripping wet and clearly getting ready to change and there was not a soul in sight so the aggressive covid protocol was unnecessary, uncalled for and accusatory. The hotel staff were clearly very paranoid to have foreign guests. Given that we were some of the only guests booked in, they made us feel very unwelcome. We understand that Sanya has had a recent outbreak and hotels are cautious, but we had no problems at other hotels during our stay on the island. We were very disappointed with their service and do not feel that this hotel is worthy of a five star rating.

Great hotel

We were pleasantly surprised. Clean rooms, stunning bath on the balcony. Would definitely stay there again.

Fantastic service and very comfortable. I was looking for a place near the airport to stay away from the city and to be surrounded by nature. I actually extended my stay for 4 additional nights since having the beach across the street is extremely convenient, especially if you like to take dips early in the morning. The boardwalk along Sanya Bay is right there as well; very shaded and clean, perfect for long walks or running. The staff at the hotel was very friendly and the pool was super clean. I will definitely stay here again when I want to escape for short vacations on a weekend!

Amenities were closed due to covid during our stay but the staff was extremely nice and helpful. Will come back !

Was a great experience,the service was good the workers so kind and attentive,wanna comeback ❤️.

I am a repeat customer. It is very close to the airport and it is very convenient to take a taxi. There is an outdoor swimming pool downstairs. It is convenient for swimming and clean. The environment is clean and tidy. You can also take a bath on the balcony. The hotel is very close to the beach and it is very convenient to walk to it in five minutes. The receptionist Miss Wen has a good attitude and arranged the room in advance. I feel relieved to check in directly.

Thank you very much for Xiao He's enthusiastic, meticulous, considerate and thoughtful service. This trip to Sanya allowed us to not only sightsee the beautiful scenery but also feel the enthusiasm of Hainanese people. Sanya Sunshine Hotel is located in the core area of ​​Sanya Bay, with convenient transportation and complete surroundings. The service is attentive and the rooms are clean. I look forward to staying here again next time.

I specifically found a hotel close to the airport and the price was not high. I didn't expect an unexpected reward. The hotel is in a good location, the room is quite new, which is the type I like. It is very close to Xidao and Nanshan scenic spots, and there are many restaurants nearby. There are also buses to the scenic spots, but it is recommended to take a Didi taxi. It is very convenient and only takes about 10 minutes to the airport. The hotel has a swimming pool, and there is a beach next to the swimming pool. There are not many people. The service staff is very enthusiastic. I especially thank Miss Wen for recommending us the night market. It is very lively and the fruit is not expensive. Five-star recommendation

This hotel is not very big, the design is OK but the play area for kids is a bit simple, but for the price, it is unbeatable. The room is very clean and new. The service manager, Ms. Wen Huiting, is also very considerate. You can contact us at any time if you have any questions. She handles them very promptly. The service is convenient and unbeatable. It rained so the kids couldn't experience the pool slide. We will come back to experience it next time as the last stop of the trip and we are very satisfied.