Grand Soluxe Hotel & Resort Sanya

Grand Soluxe Hotel & Resort Sanya Reviews

Grand Soluxe Hotel & Resort Sanya

196 Sanyawa Road (Sanyawan Lu), Tianya District, Sanya, Hainan, 572000, ChinaView Hotel Details
Grand Soluxe Hotel & Resort Sanya
Grand Soluxe Hotel & Resort SanyaGrand Soluxe Hotel & Resort SanyaGrand Soluxe Hotel & Resort Sanya
Check available rooms for your travel dates
We Price Match
1 night

Grand Soluxe Hotel & Resort Sanya Guest Reviews

4.6/5
Very Good
2224 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(2224)
Positive reviews(2130)
Reviews with photos/video(720)
Friendly front desk staff(322)
Nice sea view(309)
Close to beach(192)
Great swimming pool(181)
Delicious breakfast(145)
Perfect for kids(119)
Has facilities for children(68)
Clean pool(22)
Negative reviews(94)
Anonymous User
Queen Room With Sea View
Stayed in Jun 2024
Couples
11 review
4.0/5
Very Good
Posted on Jul 30, 2024
Great breakfast and affordable. Staff are nice and helpful. Nothing to do around the hotel and far from the action. Other hotel restaurants not an option as the choices are very limited.
Response from Property: Dear guest: Hello, thank you for your detailed review and sharing. We are honored to serve you. The hotel is located in the center of Coconut Dream Corridor in Sanya Bay, very close to the beach. The hotel is about 15 minutes away from the airport and has convenient transportation. The hotel has divided adult swimming areas and children's water slides, so that adults and children can enjoy the fun of swimming. There are small affordable stores and seaside cafes in the hotel that can provide food and beverage snacks, barbecues by the pool, and small hot pots with selected local fresh ingredients (all kinds of seafood, vegetables, desserts, seasonal fruits, beverages, beer), etc.... Let you enjoy all kinds of delicious seafood meals in one place. In addition, there is a Fenghe Life Plaza about 1 km away from the hotel and a Ramada Plaza about 2 km away, both of which have a variety of restaurants. We will continue to provide guests with efficient and high-quality services. We sincerely look forward to your visit again! I wish you a happy life!
欧丽娅
Elegant Room
Stayed in Jul 2024
Family
7 review
4.7/5
Amazing
Posted on Aug 9, 2024
A very hospitable atmosphere, front desk girls super friendly and nice, especially Xiao He (小何女士） The bed is really soft and comfortable. Truly great concierge service. Foreign nationals can freely come and enjoy this hotel.
Response from Property: 尊敬的賓客：您好，感謝您選擇入住三亞陽光大酒店，您的滿意是我們所有員工努力的動力，我們將一如既往的保持為賓客提供高效、優質的服務。我們衷心期待您的再次光臨！祝您生活愉快！
RaminAbbasov
Elegant Room
Stayed in Aug 2024
Travel with friends
49 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Good hotel nice relationship so beautiful girls in reception 🙏🙏
Response from Property: 尊敬的賓客：您好，非常感謝您與我們分享了您的入住感受，為客人提供舒適温馨的入住體驗一直是我們堅持不懈努力的方向，酒店位於三亞灣椰夢長廊中心地帶距離海邊非常近，酒店距機場約15分鐘，距市區和動車站約25分鐘車程，酒店後門有直達市區、南山、西島、大小洞天等景區的公交車，出酒店過一條馬路即可到達椰夢長廊，海邊沙灘落日拍照打卡很出片哦。非常榮幸我們的服務能得到您的認可。真誠期待您的再次光臨！
JOANNE
Selected Superior Room - Sea-View (Double Bed)
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 19, 2024
TRES BIEN SAUF QU IL A PAS DE BUFFET MIDI REPAS NI LE SOIR ON PEUT MANGER A LA CARTE
Response from Property: Dear guests: Hello! We are honored that our service has been praised by you. We always serve our guests with enthusiasm and sincerity. Just to satisfy you, no matter how much effort the hotel makes, you will be happy! Looking forward to your stay again!
Altanchimeg
Queen Room With Sea View
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Hotel is cleaning staff is too honestly breakfast is too delicious
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Sanya Sunshine Hotel and giving us full marks. The hotel is directly opposite the beautiful and romantic Sanya Bay. I am glad that you can spend a wonderful holiday here. It is our responsibility to provide you with a relaxing and comfortable vacation environment and a unique and unforgettable stay experience. Your satisfaction is the driving force for all our employees. We will continue to provide efficient and high-quality services to our guests. We sincerely look forward to your visit again! Wish you a happy life!
leoxid
Selected Superior Room - Sea-View (Double Bed)
Stayed in Nov 2023
Couples
16 review
4.5/5
Great
Posted on Dec 30, 2023
The best thing about this hotel was room service. They don't wake you up early or disturb you. Cleaning was top notch. Beach was very close so you can go there daily. Unfortunately the pool was closed and that was the amenity that i was hoping to get in.
Response from Property: Dear guests: Hello! Thank you very much for your love and support for Sanya Sunshine Hotel. I am glad that you spent a good time in the hotel, and I am honored to receive your recognition and valuable opinions! Providing guests with a comfortable and warm stay experience has always been the direction of our unremitting efforts. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey. We sincerely look forward to serving you again! The hotel is located in the center of the Coconut Dream Corridor in Sanya Bay, very close to the seaside. It is about 15 minutes from the airport and about 25 minutes from the city and the train station. The back door of the hotel has direct access to the city, Nanshan, West Island, The bus transportation to scenic spots such as Big and Small Dongtian is very convenient. The hotel has divided swimming areas for children and adults so that both adults and children can enjoy swimming. The tropical and simple design style allows every guest to feel the sunshine of Sanya. The warmth and comfort of the hotel!
Guest User
Selected Superior Room - Sea-View (Double Bed)
Stayed in Apr 2023
Solo travelers
7 review
4.7/5
Amazing
Posted on May 17, 2023
Hotel staff was very friendly and can speak basic English. I went early for checkin at 11:45 pm and my room which I booked was not cleaned so room was upgraded to premium room for free where sea view was good and sea can be seen 180 degrees.Beach is just few minutes walk from the hotel. I stayed in that hotel for two nights but mine bed sheets were not changed. There were some stingy strains on the floor nearby bed and also on mirror in bathroom. There was small hole in my bed sheet. There was no refrigerator in the room so I requested them to use hotel staff refrigerator to put my food. Mine air conditioner was not working well so I requested them to fix it and it was fixed. Other then that I had very good experience staying there and I would definitely recommend it to others if they work on negatives when I’ve mentioned above.
6/8
Response from Property: Dear guests: Hello! Thank you very much for choosing Sanya Sunshine Hotel. Regarding the hygiene and bedding issues you mentioned, the hotel will communicate with relevant departments to strengthen the detailed management of hygiene and the inspection of linens, and check the cleaned rooms again to confirm that the room conditions can meet the requirements. The satisfaction of the guests is to strive to bring you a better stay experience and comfort. The hotel hopes to invite you to experience again in the near future and provide you with better services. Please allow us to express our sincerest apologies to you, and thank you very much for providing us with these valuable opinions. I hope you will continue to pay attention to and support us. All the staff of the hotel look forward to your coming again.
Guest User
Selected Superior Room - Sea-View (Double Bed)
Stayed in May 2024
Business travelers
13 review
4.0/5
Very Good
Posted on Jul 11, 2024
Food choice is not enough.
Response from Property: 尊敬的賓客：您好！非常抱歉沒有帶給您一次滿意的入住體驗，酒店早餐為中西式自助早餐種類豐富有百餘種（煎蛋檔、各類湯、鹵、麪檔，各類粗糧、熱菜、炒飯/粉/麪、沙拉蔬菜水果、各類飲品、點心、麪包、熱粥小菜、壽司等等），口味也是綜合南北地區客人的飲食喜好精心打造，對於您提到的酒店早餐種類問題，酒店會與相關部門溝通調整新增菜品，為您下次帶來更多的選擇，未能得到您的滿意，我們深表歉意，但我們會繼續努力，儘量去滿足每一位客人的味蕾。希望在不久的將來誠邀您再次體驗併為您奉上更好的用餐體驗。
Dashty
Deluxe Room - Sea-View (2 Beds)
Stayed in Mar 2023
Family
8 review
4.2/5
Very Good
Posted on Apr 24, 2023
Best location for relaxing when i back i will book again clean hotel and sea view was nice with clean pool i like it
Response from Property: Dear guests: Hello! It is a great honor to receive your approval and valuable opinion! To provide guests with a safer, more hygienic, more convenient and warmer check-in experience has always been the direction of our unremitting efforts, and we have been working hard to fulfill this commitment. I am very glad that you spent a good time in our hotel. The hotel is located in the center of the Coconut Dream Corridor in Sanya Bay. It is very close to the sea and only one line away. The hotel is about 15 minutes from the airport and about 25 minutes from the city and the train station. , There are direct buses at the back door of the hotel to the urban area, Nanshan, West Island, Dadongtian and other scenic spots. The transportation is very convenient. There are swimming areas for children and adults in the hotel, so that both adults and children can enjoy the fun of swimming; tropical and simple design style It can make every guest feel warm and comfortable. The 12-story main building is designed like a luxury cruise ship sailing on the sea, overlooking the beautiful South China Sea. The hotel has a variety of excellent sea view rooms with different styles, all of which can see the sea at 180 degrees, and you can enjoy the Coconut Dream Corridor, West Island, and Phoenix Island! Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during the journey, and we sincerely look forward to serving you again!
Yikita
Selected Room - Garden-View
Stayed in Sep 2022
Travel with friends
7 review
1.2/5
Posted on Oct 6, 2022
Stayed with two friends on a girls getaway. The only good thing about this hotel is the convenience to the beach, which is clean and quiet. The hotel itself was also very quiet with very few guests. The front desk assistants didn’t even greet us when we arrived, just shouted to hand over our passports. We booked deluxe suites and it had such a bad smell so we asked to be changed to non-smoking rooms. They changed us to a “ladies only non-smoking” floor but the rooms were below standard with smelly sheets, moldy showers, very dirty bathrooms and floors that you couldn’t walk on barefoot. The hotel pool was closed and all facilities including the restaurants were too. We were woken up at 1am to the hotel room phone ringing and the front desk assistants saying our codes had changed yellow and we all have to quarantine. They insisted that we come downstairs and head off to a quarantine facility. We refused as all of our codes were green and we have all been tested every single day since Jan 2022! The next day, after chilling at the beach, we wander back to the hotel and they run to us yelling for us to put our masks on, while we are dripping wet and clearly getting ready to change and there was not a soul in sight so the aggressive covid protocol was unnecessary, uncalled for and accusatory. The hotel staff were clearly very paranoid to have foreign guests. Given that we were some of the only guests booked in, they made us feel very unwelcome. We understand that Sanya has had a recent outbreak and hotels are cautious, but we had no problems at other hotels during our stay on the island. We were very disappointed with their service and do not feel that this hotel is worthy of a five star rating.
Response from Property: Dear Guest: Hello! The hotel regrets that this stay did not meet your expectations, and the hotel apologises for the inconvenience caused to you. Due to the epidemic, in order to better prevent and control the epidemic and avoid contact, the hotel's fitness center and dining room are temporarily closed. The hotel's breakfast is delivered to each guest's room in the form of meal delivery; Before, the staff of the housekeeping department would conduct ward rounds, clean the rooms and change the sheets. There are standardized service procedures for each step, please rest assured to check in. The hotel attaches great importance to clean room hygiene. We have shared your questions with the relevant departments of the hotel. The hotel will strengthen the management of hygiene and strive to bring you better services. Please believe that we want to do more for our guests. The hotel welcomes you And cherish every one of your pertinent comments. I wish you a happy life and good health, and all the staff of the hotel look forward to seeing you again.
GASTÓN ANDRES
Selected Room - Garden-View
Stayed in Jun 2022
Family
12 review
5.0/5
Outstanding
Posted on Aug 1, 2022
Great hotel
Response from Property: 尊敬的賓客：您好！酒店位於三亞灣椰夢長廊中心地帶距離海邊非常近僅有一線之隔，酒店內有劃分小童及成人泳遊區域讓大人及小童都能享受泳遊的樂趣，酒店有室內小童樂園；酒店早餐為中西式自助早餐，近百種品種供您選擇，口味也是綜合南北地區客人的飲食喜好精心打造的呢，同時酒店內有御景園中餐廳、臨海咖啡廳及BBQ海鮮火鍋自助晚餐精選當地新鮮食材（小火鍋、燒烤、海鮮、熟食、生食、甜品、時令水果、暢飲飲料、啤酒）等等；請相信我們願意用最熱情最細緻最温暖的服務為您打造旅途中最舒適的居所，竭誠期待再次為您服務！
Zante
Selected Room - Garden-View
Stayed in Jun 2022
Couples
9 review
5.0/5
Outstanding
Posted on Jul 30, 2022
We were pleasantly surprised. Clean rooms, stunning bath on the balcony. Would definitely stay there again.
Response from Property: 尊敬的賓客：您好！感謝您入住酒店並分享，酒店位於三亞灣椰夢長廊中心地帶距離海邊非常近僅有一線之隔，酒店內有劃分小童及成人泳遊區域讓大人及小童都能享受泳遊的樂趣，酒店有室內小童樂園；酒店早餐為中西式自助早餐，近百種品種可供選擇。酒店距離機場約15分鐘，距市區和動車站約25分鐘車程，酒店後門有直達市區、南山、西島、大小洞天等景區的公交車，熱帶簡約的設計風格能讓每一位入住客人感受到熱情、舒適，12層主體樓設計猶如一艘航行在海上的豪華遊輪，一覽美麗中國南海。酒店擁有多種風格不一的絕佳視野海景房，均是180度看海可觀賞椰夢長廊、西島、鳳凰島！請相信我們願意用最熱情最細緻最温暖的服務為您打造旅途中最舒適的居所，竭誠期待再次為您服務！
Gerardo Antonio
Selected Room - Garden-View
Stayed in Jun 2022
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jul 14, 2022
Fantastic service and very comfortable. I was looking for a place near the airport to stay away from the city and to be surrounded by nature. I actually extended my stay for 4 additional nights since having the beach across the street is extremely convenient, especially if you like to take dips early in the morning. The boardwalk along Sanya Bay is right there as well; very shaded and clean, perfect for long walks or running. The staff at the hotel was very friendly and the pool was super clean. I will definitely stay here again when I want to escape for short vacations on a weekend!
Response from Property: Dear Guest: Hello! Thank you for your detailed review of the hotel! The hotel is located in the center of the Yemeng Corridor in Sanya Bay. It is very close to the seaside. The hotel is about 15 minutes away from the airport and about 25 minutes away from the city and the train station. The back door of the hotel has direct access to the city, Nanshan, West Island, The bus traffic in the scenic spots such as Dongtian and Dongtian is very convenient. The hotel has divided swimming areas for children and adults, so that adults and children can enjoy swimming. The hotel breakfast is a Chinese and Western buffet breakfast, with nearly 100 varieties for you to choose from. It is also carefully crafted based on the dietary preferences of guests in the north and south; the tropical and simple design style can make every guest feel warm and comfortable. The 12-story main building is designed like a luxury cruise ship sailing on the sea, with a view of the beautiful South China Sea . The hotel has a variety of sea-view rooms with different styles, all of which are 180-degree sea view, you can enjoy the coconut dream promenade, West Island, Phoenix Island! Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey, and we sincerely look forward to serving you again!
Guest User
Selected Room - Garden-View
Stayed in Mar 2022
Family
3 review
5.0/5
Outstanding
Posted on Apr 9, 2022
Amenities were closed due to covid during our stay but the staff was extremely nice and helpful. Will come back !
Response from Property: Dear Guest: Hello! Thank you for your full-point review. Your support and encouragement are the biggest driving force for us to move forward. Sanya Sunshine Hotel is constantly striving to create a warm and comfortable living environment for guests, and to meet the requirements of different guests with the highest cost performance. Sunshine Hotel looks forward to seeing you again!
Guest User
Family Room With Garden View
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The hotel is located 15 minutes from the airport and close to downtown Sanya, making travel convenient. The hotel will be renovated in 2022, with new facilities and equipment and a beautiful environment. There is a swimming pool, children's play area, and hot springs. The front desk took the initiative to upgrade the room type, thank you. Cross the road to the beach. I will choose it again next time I travel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Sanya Sunshine Hotel. The hotel's guest room facilities and equipment have been newly upgraded. Smart homes make your stay more comfortable and convenient. The hotel's park surrounded by coconut trees has an outdoor adult swimming pool and a children's swimming pool. Slide; the hotel is about 15 minutes from the airport and about 25 minutes from the city and the high-speed train station. There are buses directly to the city, Nanshan, West Island, Big and Small Dongtian and other scenic spots at the back door of the hotel. You can reach Coconut Dream by crossing the road after leaving the hotel. gallery. We are very honored that our services can be recognized by you. Sincerely look forward to your visit again!