zaoanhotel

zaoanhotel Reviews

zaoanhotel

Lobby, 1st Floor, Building C, Beautiful Crown Dashu Mansion, Fenghuang Road, Jiyang District, Sanya, Hainan, ChinaView Hotel Details
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zaoanhotel Guest Reviews

3.7/5
73 review
Verified reviews
Location3.8
Amenities3.6
Service3.7
Cleanliness3.6
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All reviews(73)
Positive reviews(59)
Reviews with photos/video(23)
Strange smell in room(6)
Great value for money(5)
Classy environment(3)
Large rooms(2)
Friendly front desk staff(2)
Many amenities(1)
Easy to get around(1)
Negative reviews(14)
Travelling lots
Deluxe Double Room
Stayed in Nov 2024
Couples
15 review
3.7/5
Posted on Dec 25, 2024
Overall it was a very good hotel for the really low price and incredibly unique design of the building. The room was spacious and had great views but quite dated with a bit of a smell so the door had to be opened to keep the fresh air in. I had to kill some cockroaches which wasn't very nice, one light was only for show and didn't actually work. No water bottles provided and very simple service. The location is nice and tranquil but a bit of a ghost town as many of the buildings are abandoned or almost empty. It's far from the centre and about 10 minutes walk from the closest bus stop, luckily there's a free cart taking you from your building to the main entrance gate but it's infrequent and sometimes must wait 20+ minutes for that. but overall it was good enough.
6/7
Dezy88
Elegant Queen Room
Stayed in Dec 2023
Solo travelers
35 review
4.2/5
Very Good
Posted on Jan 30, 2024
A nice structure from outside to take pictures is great but inside rooms and other facilities feel rundown . Staff is amazingly helpful and friendly helping to explain how to get around . A good mall is about 5 mins walk across the bridge for food but acesss to taxi can a bit of a walk to the main lobby . The only thing to complain is the room smells like cigarettes if you don’t smoke it can really throw you off .
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
khureltulga
Superior 2-bed Room
Stayed in Dec 2023
Family
2 review
1.7/5
Posted on Feb 5, 2024
Very dirty. Destroyed hotel
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Lunala Voice
Elegant Queen Room
Stayed in Nov 2024
Couples
7 review
4.2/5
Very Good
Posted on Dec 3, 2024
I paid for a room and the hotel gave me a very nice apartment because I was a member of trip.com. The place is beautiful and the apartment was fully equipped. As for cleanliness, the bathroom smelled very bad and in general everything smelled like urine.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
ЗайцеваОксана
Family-friendly Suite
Stayed in Oct 2024
Family
3 review
3.0/5
Posted on Nov 14, 2024
Quick check-in. A room with a dirty carpet, peeling walls and mold on the wall in the room. And a terrible smell! Stink! As if stinking homeless people lived there who smoked constantly. In the bathroom, water drips from the ceiling from the hole for the light bulb, and there is no light. Snow-white linen and towels. But the pillow stinks even through clean bed linen. A mini-fridge is in the nightstand of the table, there is also a kettle and a lamp on the table. But not a single socket near the table!
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6/8
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Mengjianchunguang
Elegant 2-bed Room
Stayed in Oct 2024
Family
8 review
3.2/5
Posted on Nov 28, 2024
The room is average, the hygiene is not so good, the balcony is nice, you can see the complete tree building and the sea, it is not very convenient to eat, there are too many places suitable for checking in in the community, it is easy to take pictures, it is very close to Linchun Park, you can also climb the mountain, eat a bowl of Qingbuliang when you are tired, it is very cheap and of good quality
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6/9
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Anonymous User
Elegant Queen Room
Stayed in Sep 2024
Solo travelers
4 review
2.7/5
Posted on Oct 23, 2024
I lived with pets in the form of cockroaches, plus someone broke into my room in the evening, it's good that the door was locked. The cards from the room apparently fit not only yours, but also other doors🫠
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Игорь Крысюк
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Sep 13, 2024
The hotel is very beautiful, the views from the window are worth a million. Cleaning every day. It smelled a bit damp.
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6/7
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Deluxe Double Room
Stayed in Oct 2024
Couples
7 review
1.0/5
Posted on Nov 28, 2024
The hygiene is terrible. The hair on the bed was not cleaned at all. The bathroom smelled like urine. The wind was whistling. Even with the window closed, you could hear it clearly. It is not possible to live here.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Family
45 review
5.0/5
Outstanding
Posted on Oct 17, 2024
Pretty good!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,我們會再接再厲。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Elegant 2-bed Room
Stayed in Feb 2024
Couples
14 review
4.5/5
Great
Posted on Apr 16, 2024
The facilities and environment are average. The hotel is a little old. The sanitary environment is average, but the decoration is OK. The cleaning staff also cleans very seriously. The room is not damp or wet. The small refrigerator is very convenient. The water in the water heater is also very hot. It is still quite good. The ventilation window sills can be fixed. I still like the community environment very well.
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6/9
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
cherryban
Elegant 2-bed Room
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The hotel has a unique appearance. This is my second time staying at the Crown of Beauty. The children like this hotel very much. The room is clean and tidy, well-equipped, with a swimming pool and a small garden.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Family-friendly Suite
Stayed in Jan 2024
Family
1 review
1.0/5
Posted on Feb 4, 2024
It's not a dirty word that can describe it. It's just disgusting. I thought it wouldn't be too good for the price, but it's not too bad. The urine of the previous guest is still on the toilet. It's all solidified. Can they still let us stay? It's outrageous. The reason why there are no photos is that I don't want to pollute my phone. I urged them several times before they came. The old man said that they just wiped it and flushed it. Even if they were done, they would be done. The hair on the floor in the shower room, I don't want to say it. The air outlet of the central air conditioner, how to describe it? Have you seen the oil on the exhaust hood of the hotel kitchen? It's not an exaggeration. I scrubbed the basin n times and it was still so dirty. See the pictures.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Very good, the sanitary environment is beautiful, clean and orderly,...
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to work hard. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Superior 2-bed Room
Stayed in Nov 2023
Solo travelers
1 review
1.0/5
Posted on Jan 2, 2024
I have a skin disease and checked in on the 29th. The skin disease broke out on the night of the 29th and I didn't sleep well all night. When I woke up the next day on the 30th, I found blood stains on the quilt core. I contacted the lady at the front desk and her attitude was very bad. She said that when we checked in that day, You should tell them that there are blood stains on the quilt core, they are irresponsible, the check-in experience is very bad, the facilities and equipment are okay, there is no soundproofing, and the bedding is dirty.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!