Theatel Sapporo

Theatel Sapporo Reviews

Theatel Sapporo

Minami4Jo, Chuo Ward, Sapporo City, Hokkaido, 064-0804, JapanView Hotel Details
Theatel Sapporo
Theatel SapporoTheatel SapporoTheatel Sapporo
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Theatel Sapporo Guest Reviews

4.2/5
Very Good
115 review
Verified reviews
Location4.5
Amenities4.0
Service4.1
Cleanliness4.3
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All reviews(115)
Positive reviews(108)
Reviews with photos/video(54)
Awesome stay(29)
Great location(25)
Awesome amenities(18)
Great service(13)
Clean bathrooms(11)
Awesome rooms(10)
Convenient location(10)
Average sound insulation(9)
Negative reviews(7)
Sapporo Shimin
Single Smart Capsule for Women
Stayed in Oct 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Oct 8, 2024
The facility was very nice and clean. For the price, it’s hard to beat. Expect that some of the other people will be noisy or rude, though. Someone was talking on their phone in the room area at 9:30, and around 1:00 someone was loudly munching on snacks. May want to bring noise canceling headphones, but otherwise it was great.
Response from Property: Thank you very much for staying at our hotel. We are very pleased to hear your compliments about our facilities and cleanliness. We sincerely apologize for any inconvenience you may have experienced regarding the manners of other guests. In order to provide you with a pleasant stay, we will ensure that our guests are well informed about the manners of our guests. In addition, we distribute earplugs free of charge near the entrance of each dormitory. We hope you will make use of them as well. We look forward to welcoming you again. All the staff at Theatel Sapporo
Solo Male - Long Term Travel
Single Smart Capsule
Stayed in Sep 2024
Solo travelers
17 review
4.2/5
Very Good
Posted on Oct 5, 2024
Expectation/Reality: fair representation of photos from reality. Bunks are organized in a clever way which make it feel quite private. Security: good lock in bed room. Code required to get into the bunk area. And generally felt belongings were secure. Hygiene: generally very clean, seems like a pattern in Japan. The ceiling of the top bunk is open style, rugged but clean. Hospitality: sometimes it took some patience to deal with a human. But the online check in / out works fine. You need to take an elevator to get to the hostel Social Atmosphere: only stayed a few nights so did not have best opportunity to engage, however, there is an abundant amount of common space and would expect it to be good. Overall would come again and would reccomend.
Response from Property: Thank you very much for your stay at our hotel and for taking the time to write this review. We are very happy to hear your compliments about the cleanliness of our facilities, the privacy of our accommodations, and the safety of our security system. However, we are sorry that some of the services provided by our staff were not to your satisfaction. We will continue to make every effort to improve our services, and we would appreciate your continued support.All the staff of Sheater Sapporo
Anonymous User
Single Smart Capsule for Women
Stayed in Jul 2024
Solo travelers
10 review
3.2/5
Posted on Jul 18, 2024
Staying here for 1night, all good. they have a huge bed and really comfortable also there are many electric sockets. But some staff isnt friendly not even greeting the guests also i cant change my money to coins when i wanna do the laundry, so i have to go to the 1st floor with my pajamas;)
Response from Property: Thank you very much for staying with us and for taking the time to write this review. We are very happy to hear that you were satisfied with our facilities and that you had a pleasant stay. On the other hand, we are very sorry that you had an unpleasant experience with our staff. We will make every effort to improve this in the future. Regarding currency exchange, we apologize for any inconvenience this may cause you as we do not handle any cash at our hotel. We will make every effort to provide better service in the future. We look forward to welcoming you again. All the staff of Theatel Sapporo
イルファン
Single Smart Capsule
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 10, 2024
nice play to stayyy and very nice locationnnn.. they have big thether tooo
Response from Property: Thank you for staying with us. We are very pleased to hear your high evaluation of our hotel. It is very encouraging to hear that you were satisfied with our location and the convenience of our facilities. We will continue to make every effort to provide you with a pleasant stay. We look forward to welcoming you again. All the staff at Theatel Sapporo.
Yannick Scarascia
Double Smart Capsule
Stayed in Oct 2024
Couples
3 review
3.7/5
Posted on Oct 28, 2024
I liked how they built the dormitory with stairs and wood, but there is a big lack of space. We are a backpackers couple and we took a king size bed in mixer dorm. No place for our bags. Very tiny room. Toilets were mixed (men/women) which is a bit akward 💩 WiFi was ok but not perfect. Location is perfect.
Response from Property: Thank you very much for staying with us and for taking the time to post this review. We are pleased to hear your compliments about the design and location of our dormitory. However, we are very sorry for the inconvenience caused by the small space and luggage storage. Based on your feedback, we will consider ways to create a more comfortable environment. We also understand your feelings regarding the mixing of men and women in the restrooms. We take your comments seriously and will take them into consideration for future reference.We will also work to further improve WiFi. We will continue to strive to provide better service in the future. We sincerely look forward to welcoming you back for another stay. All the staff of Theatel Sapporo.
FredChen
Private Room (4P)
Stayed in Sep 2024
Travel with friends
4 review
3.7/5
Posted on Sep 18, 2024
Top location in the city center. Smooth checking in and out. Since the bathrooms are shared tidiness depends a lot on how other guests behave as well.
Response from Property: Thank you for staying with us and for taking the time to post this review. We are pleased to hear that you enjoyed our city center location. We are very pleased to hear that check-in and check-out went smoothly. We appreciate you pointing out that the shared bathrooms depend in part on the manners of other guests. We will strengthen our efforts in cleaning and informing our guests of the rules so that they can use the rooms more comfortably. We will continue our efforts to create a comfortable environment for everyone and look forward to serving you again in the future. All the staff of Theatel Sapporo.
GoodEarth
Double Smart Capsule
Stayed in Oct 2024
Solo travelers
44 review
3.5/5
Posted on Oct 29, 2024
Location is very good in Susukino. Room are very hot and seem to have no ventilation.
Response from Property: Thank you very much for staying with us. We are very pleased to hear your compliments about our location.However, we sincerely apologize for the inconvenience caused by the temperature control and ventilation in your room. Providing a comfortable environment is our top priority, and we will strive to make improvements based on your valuable feedback. Specifically, we will re-evaluate our HVAC system inspections and ventilation methods and take steps to prevent similar problems from occurring in the future.Thank you for taking the time to provide us with your feedback.All the staff of Theatel Sapporo
Geok Hong
Double Smart Capsule
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Lucky to get to know this place from Trip.com recommendation. Accessible from Sapporo station. We chose to walk the famous Underground Walkway to the hotel. The hostel is spacious. Facilities are well equipped. I feel safe.
Response from Property: Thank you very much for staying with us and for taking the time to post this review. We are delighted to hear that you were satisfied with our location, facilities, and spaciousness, and that you had a safe and comfortable stay with us. We will continue to strive to provide you with even better service in the future. We sincerely look forward to welcoming you back for another stay. All the staff of Theatel Sapporo
Travel around the world Go!
Single Smart Capsule for Women
Stayed in Dec 2023
Family
20 review
5.0/5
Outstanding
Posted on Jan 13, 2024
The location of the hotel is very convenient, there are many restaurants and shopping malls downstairs, and the environment of the hotel is very comfortable and clean.
Response from Property: Thank you for using Theatel Sapporo. We are glad that you enjoyed your stay with us. We are glad that you liked our hotel's convenient location and clean environment. All of our staff will continue to do their best to provide you with a pleasant stay. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again. All the staff at Theatel Sapporo
Guest User
Single Smart Capsule for Women
Stayed in Apr 2024
Solo travelers
14 review
4.7/5
Amazing
Posted on May 6, 2024
The hostel hasnt any Windows in the Commonwealth room and the womens dormitory. But I really liked the privacy of the capsule and the staff there (friendly and helpful). I would come again :)
Response from Property: Thank you for staying with us. We are very sorry that we could not meet your expectations regarding the lack of windows in our common lounge and women's dormitory. However, we are pleased that you enjoyed the privacy of our capsules and the service of our helpful and friendly staff. We promise to continue to provide you with even better service in the future. We look forward to welcoming you back for another stay.Theatel Sapporo Staff
Guest User
Single Smart Capsule
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
Very nice capsule hotel, clean, modern design, quite, good location. Would stay again.
Response from Property: Thank you for staying with us. We are very pleased that you have rated us highly in all areas. We will continue to strive to improve our services to satisfy our guests and would like to thank you for your continued support. All the staff of Theatle Sapporo
Lin
Single Smart Capsule
Stayed in Jun 2024
Solo travelers
23 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Good hotel !!!!!!!!!!!!!!!!!!!!!!!!!!＞＞＞＞＞＞＞＞_________＜＜＜＜＜＜＜＜
Response from Property: この度は当ホテルにご宿泊頂き、誠にありがとうございます。当ホテルの設備にご満足頂けたこと、大変嬉しく思います。今後はより、お客様にご満足頂けるようなサービスを提供できるよう努めてまいります。またのご利用心よりお待ちしております。シアテル札幌スタッフ一同
hotchickchinita
Double Smart Capsule For Women
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 6, 2024
They are very accomodating and the location was very close to city recommended 😉
Response from Property: Thank you very much for staying at our hotel and for posting your review. We are very honored to receive your compliments regarding our staff's customer service. We are also glad that you enjoyed the convenient location of our hotel. We will continue to strive to improve our services to further satisfy our customers, so we appreciate your continued support. All the staff at Theatel Sapporo
Soo Fern
Private Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 29, 2023
The place is clean, and comfortable. Our family of 6 stay in a room with bunk beds. our luggage was left outside in the central area safely. There are a few lounge areas for travellers to gather for drinks and chit-chatting.
Response from Property: Thank you for staying at our hotel and for posting your review.All of our staff are very happy to receive such a high evaluation.We look forward to your continued support as we aim to further improve our service and quality.All the staff at Theatel Sapporo
Ka Chung Stephane
Single Smart Capsule
Stayed in May 2023
Solo travelers
2 review
1.0/5
Posted on May 25, 2023
They rent out the common area for event, and reject you even just stay in the common area after check out at 10 am, it's nonsense. You rent out from 9am - 10pm to earn more money, and caused inconvenience to the guest, it's only 10am in the morning, you are not allowed to stay. The noice of the event wake you up also. It's your problem to rent out, not the guest problem! They refuse to store luggage also. 他們出租公共區域舉辦活動，甚至在上午 10 點退房後就留在那裡也拒絕你，這是無稽之談。 他們早上9點到晚上10點出租，為了賺更多的錢，給客人帶來了不便，現在才早上10點，不准留在公共區域。 事件的聲音也會喚醒你。 出租是你的問題，不是客人的問題！ 他們也拒絕寄存行李。
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay.Regarding the common area rental, we understand your concerns and will review our policies to ensure a better balance between hosting events and providing a peaceful environment for all guests. We will also work on minimizing noise disruptions caused by these events.In terms of staying in the common area after check-out, we will reevaluate our guidelines and consider extending access for guests who wish to relax in a quiet space. Your feedback is essential in helping us make improvements.As for luggage storage, we sincerely apologize for any inconvenience you faced. We will work on implementing a luggage storage solution to better accommodate our guests' needs.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Theatel SapporoHotel Manager