Theatel Sapporo

Theatel Sapporo Reviews

Theatel Sapporo

Minami4Jo, Sapporo, JapanView Hotel Details
Theatel Sapporo
Theatel SapporoTheatel SapporoTheatel Sapporo
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Theatel Sapporo Guest Reviews

4.5/5
Great
49 review
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.5
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All Reviews(49)
Positive reviews(45)
Reviews with photos/video(24)
Awesome stay(21)
Awesome amenities(8)
Friendly owner(7)
Great location(7)
Clean bathrooms(6)
Negative reviews(4)
Travel around the world Go!
Single Smart Capsule for Women
Stayed in Dec 2023
Family
15 review
5.0/5
Outstanding
Posted on Jan 13, 2024
The location of the hotel is very convenient, there are many restaurants and shopping malls downstairs, and the environment of the hotel is very comfortable and clean.
Response from Property: Thank you for using Theatel Sapporo. We are glad that you enjoyed your stay with us. We are glad that you liked our hotel's convenient location and clean environment. All of our staff will continue to do their best to provide you with a pleasant stay. Thank you very much for taking the time out of your busy schedule to post a review. We look forward to seeing you again. All the staff at Theatel Sapporo
Guest User
Single Smart Capsule for Women
Stayed in Apr 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on May 6, 2024
The hostel hasnt any Windows in the Commonwealth room and the womens dormitory. But I really liked the privacy of the capsule and the staff there (friendly and helpful). I would come again :)
Response from Property: Thank you for staying with us. We are very sorry that we could not meet your expectations regarding the lack of windows in our common lounge and women's dormitory. However, we are pleased that you enjoyed the privacy of our capsules and the service of our helpful and friendly staff. We promise to continue to provide you with even better service in the future. We look forward to welcoming you back for another stay.Theatel Sapporo Staff
Guest User
Single Smart Capsule
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
Very nice capsule hotel, clean, modern design, quite, good location. Would stay again.
hotchickchinita
Double Smart Capsule for Women
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 6, 2024
They are very accomodating and the location was very close to city recommended 😉
Response from Property: Thank you very much for staying at our hotel and for posting your review. We are very honored to receive your compliments regarding our staff's customer service. We are also glad that you enjoyed the convenient location of our hotel. We will continue to strive to improve our services to further satisfy our customers, so we appreciate your continued support. All the staff at Theatel Sapporo
Soo Fern
Private Room (7P)
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 29, 2023
The place is clean, and comfortable. Our family of 6 stay in a room with bunk beds. our luggage was left outside in the central area safely. There are a few lounge areas for travellers to gather for drinks and chit-chatting.
Response from Property: Thank you for staying at our hotel and for posting your review.All of our staff are very happy to receive such a high evaluation.We look forward to your continued support as we aim to further improve our service and quality.All the staff at Theatel Sapporo
Kaka
Single Smart Capsule
Stayed in May 2023
Solo travelers
1 review
1.0/5
Posted on May 25, 2023
They rent out the common area for event, and reject you even just stay in the common area after check out at 10 am, it's nonsense. You rent out from 9am - 10pm to earn more money, and caused inconvenience to the guest, it's only 10am in the morning, you are not allowed to stay. The noice of the event wake you up also. It's your problem to rent out, not the guest problem! They refuse to store luggage also. 他們出租公共區域舉辦活動,甚至在上午 10 點退房後就留在那裡也拒絕你,這是無稽之談。 他們早上9點到晚上10點出租,為了賺更多的錢,給客人帶來了不便,現在才早上10點,不准留在公共區域。 事件的聲音也會喚醒你。 出租是你的問題,不是客人的問題! 他們也拒絕寄存行李。
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay.Regarding the common area rental, we understand your concerns and will review our policies to ensure a better balance between hosting events and providing a peaceful environment for all guests. We will also work on minimizing noise disruptions caused by these events.In terms of staying in the common area after check-out, we will reevaluate our guidelines and consider extending access for guests who wish to relax in a quiet space. Your feedback is essential in helping us make improvements.As for luggage storage, we sincerely apologize for any inconvenience you faced. We will work on implementing a luggage storage solution to better accommodate our guests' needs.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Theatel SapporoHotel Manager
Kitisak.
Single Smart Capsule
Stayed in Apr 2024
Solo travelers
2 review
3.7/5
Posted on Apr 16, 2024
Place it’s near susukino street
Response from Property: Thank you for your review! We're delighted to hear that you found our hotel conveniently located near Susukino street. We hope you enjoyed exploring the area and had a pleasant stay with us. Looking forward to welcoming you back soon!Theatel SapporoAll of staff
Guest User
Private Room (4P)
Stayed in Feb 2024
Friends
1 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Very Good
ma
Single Smart Capsule for Women
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 7, 2024
I was planning to participate in a two-day event in Sapporo, and although it was not too far to drive home after the event, I checked a comparison site and found that it might be better to stay there, considering that I would have to drive home after the event and leave home early the next morning. Since parking in the city is expensive, I parked my car in a paid parking lot in the suburbs where I could stay for multiple nights, took public transportation to the event, ate in Susukino at night, and checked in after 11:00 p.m. The front desk staff was kind, and the women's floor had a system where you could open the door by entering a number. The shower room, toilet, and washroom were also clean. The only private space was the bed, but the bed was fluffy and there were plenty of outlets, which was great. There was a little footstep sound of people walking outside the curtains, but it didn't bother me. Considering the convenience and price, I think it was perfect. One bath towel was available for free. There was a drawer with a PIN code under the bed, and I was able to store a large travel bag. There was also a safe above my head where I could store small items. Check-out was by QR code. This was my first time staying at a place with this kind of system, so I can't compare it to other places, but it was comfortable. There was only one curtain separating the rooms, so it was a little tense, but being on a women's only floor gave me a sense of security. I'd like to stay here again.
Original TextTranslated by Google
Response from Property: Thank you for staying with us. We would also like to thank you for your wonderful review. We are very pleased that you praised the cleanliness of the hotel's facilities and the attitude of our staff. In addition, we are honored that you were understanding of the security and check-out system on the women's only floor and had a comfortable stay at our hotel. We look forward to welcoming you back to stay with us again. From all the staff at Theatel Sapporo
Guest User
Single Smart Capsule for Women
Stayed in Mar 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Mar 27, 2024
This was my third time using it! No matter when you come, it will be clean and safe! I feel that the staff's language is always polite and nice.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel for the third time! We strive to create a clean and safe environment for our customers to be satisfied. We are also very happy to receive your compliments regarding the way our staff speak. We will continue to strive to provide our customers with a wonderful stay, so we look forward to seeing you again! All the staff at Theatel Sapporo
Mr. Chang ( lee)
Single Smart Capsule
Stayed in Mar 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Mar 26, 2024
You can secure an independent space because you have a private room. 5 minutes from downtown Susukino. It is 8 minutes away from Odori Park, making it ideal for shopping and sightseeing. I'm going to rest in peace. thank you
Original TextTranslated by Google
Response from Property: Thank you for staying at our hotel this time and for posting a review. I am very pleased that you were able to enjoy your stay in the private room. Also, I think you will be satisfied with the convenient location for sightseeing, and I am very happy to know this as well. We will continue to strive to improve our services to ensure customer satisfaction. Also, we sincerely look forward to using it. All Ciatel Sapporo staff
メイコウ
Single Smart Capsule
Stayed in Feb 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Mar 1, 2024
The location is very good, just 2 minutes walk from Susukino station. Since the price was 2,000 yen per night, I honestly thought it would be okay to sleep in, but in addition to a complete shower set including towels, there was also a safe large enough to fit a bag at the feet and a bedside area. There was a safe large enough to store computers and electronic devices, so security was perfect. I think the interior is stylish and nice, but if I had to say, it's built with a lot of simple plywood and there's almost no soundproofing, so you can hear snoring, the sound of doors closing, the sound of people talking on the phone, and the sound of going up the stairs (the two above and below). (It has a tiered structure) was starting to sound boring, and even though I was taking sleeping pills, I was woken up many times, so I thought that if you are a light sleeper, you are bound to suffer from a lack of sleep. However, the quality is really great for 2000 yen. If I have a chance to come to Sapporo, I will stop by again.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel and for posting your review. We are very honored to have received such a high overall evaluation and such compliments. However, we are very sorry that we were unable to provide you with the services you were satisfied with during your stay in the room. We will continue to strive every day to improve and improve our services to further satisfy our customers, so when you come to Sapporo, please be sure to visit Theatel Sapporo. All the staff are looking forward to seeing you. Theatel Sapporo staff
Guest User
Single Smart Capsule
Stayed in Feb 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Feb 14, 2024
The location is good, close to the airport limousine bus stop. Compared to other hostels, the beds are solid and easy to sleep in. I appreciate that slippers and towels are free. Check-in and check-out procedures are easy with your smartphone.
Original TextTranslated by Google
Response from Property: Thank you very much for using our service. We are very happy to hear your compliments regarding our location and amenities. We strive to support our guests' comfortable stay, and provide free slippers and towels, as well as smooth check-in and check-out procedures using smartphones. We will continue to strive to provide better service and look forward to using your service again. Theatel Sapporo All the staff
로미2853
Single Smart Capsule for Women
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 16, 2024
I was worried that I wouldn't be able to find the location, but it was nice to be able to find it easily. The accommodation is on the 3rd floor and in front of the building at f45. It says and there is a tokyu rei hotel across from it. The facilities were clean and I was satisfied with everything including the bathroom. I thought it would be inconvenient to enter or leave the room because the QR code did not work. There was no inconvenience because I was able to check in and out manually through Counter Air. I would like to stay again at a cheaper price next time. I hope you are doing well.
Original TextTranslated by Google
Response from Property: Thank you for visiting us. We are very pleased to hear that you had a pleasant stay with us. Thank you very much for your kind words about our location and your satisfaction with our facilities and services. We are also pleased that you were able to use our handwritten check-in and check-out service without any inconvenience. We will continue to strive to improve our services to provide a pleasant stay for our guests. We sincerely look forward to your next visit.All the staff of Theatel Sapporo
ニィ
Single Smart Capsule for Women
Stayed in Jan 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Feb 19, 2024
The staff is very kind and you will have a comfortable stay. Generally, I don't like capsules or hostels, but I decided to stay here again this time because there was a ladies-only bedroom. Amenities include shampoo, conditioner, body soap, and a hair dryer in the shower room. The shower room and toilet are very clean. Girls, don't forget to bring your skin care set! The location is on the main street of Susukino, so it's perfect for strolling around Susukino.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel and for posting your review. We are very honored to receive the overall high evaluation. We will continue to strive to improve our services to further satisfy our customers, so we appreciate your continued support. Theatel Sapporo staff