Smile Hotel Tokushima

Smile Hotel Tokushima Reviews

Smile Hotel Tokushima

Motomachi, 1-24, Tokushima City, Tokushima Prefecture, 770-0834, JapanView Hotel Details
Smile Hotel Tokushima
Smile Hotel TokushimaSmile Hotel TokushimaSmile Hotel Tokushima
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Smile Hotel Tokushima Guest Reviews

4.3/5
Very Good
49 review
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(49)
Positive reviews(45)
Reviews with photos/video(12)
Awesome stay(13)
Great service(13)
Clean and tidy(12)
Convenient location(11)
Great location(9)
Easy to get around(6)
Delicious breakfast(4)
Negative reviews(4)
DWHall
Double Room - Non-Smoking
Stayed in Oct 2024
Family
5 review
4.2/5
Very Good
Posted on Oct 22, 2024
A little bit dated. Beds were super firm which was great. All standard amenities included. When checking in staff were kind but we didn't get much of an explanation of hotel facilities which is a shame because the hotel is actually attached to a library which guests my use with a special card from the hotel. Proximity to the station was good.
Response from Property: Thank you for using Smile Hotel Tokushima.We deeply apologize for the insufficient information provided about our facilities during your stay.Our hotel is always committed to providing hospitality with the motto of peace of mind, safety, and comfort, and we will do our best to accommodate your requests.We hope to continue to be a place where you can feel at ease and to meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to welcoming you again.Smile Hotel Tokushima Front Desk
Anonymous User
Twin Room Non Smoking
Stayed in Mar 2024
Couples
29 review
3.5/5
Posted on Mar 3, 2024
Old hotel but clean, staffs are helpful. Close to JR station.
Response from Property: Thank you for using Smile Hotel Tokushima.Thank you for choosing our hotel from the many hotels available.We are very happy to read that you were satisfied with your stay.Our hotel is always committed to providing hospitality with our motto of peace of mind, safety, and comfort, and we will do our best to accommodate your requests.We will continue to work hard to ensure that this will continue to be a place where you can feel at ease and meet your expectations.Thank you for taking the time to post this review despite your busy schedule.We look forward to welcoming you again.Smile Hotel Tokushima Front Desk
3X9C
Double Room - Non-Smoking
Stayed in Sep 2024
Solo travelers
31 review
4.5/5
Great
Posted on Sep 6, 2024
It takes about 3 minutes to walk from Tokushima Station. The room is not big and the walls are a bit dirty. Although the equipment is a bit old, it has everything you need. The breakfast is very delicious and not expensive. I highly recommend it.
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Response from Property: Thank you very much for using Smile Hotel Tokushima. We are glad to hear that you were satisfied with your stay. Breakfast focuses on menus using seasonal ingredients local to Tokushima, and local menus are also available. Please enjoy it when you use it again. Our hotel always takes "security, safety and comfort" as its motto and does its best to meet your requirements. We will continue to work hard to continue to be a place where you feel safe and meet your expectations. Thank you for taking time out of your busy schedule to post. We look forward to seeing you again. Tokushima Smile Hotel
Guest User
Twin Room Non Smoking
Stayed in Aug 2024
Travel with friends
40 review
3.7/5
Posted on Aug 6, 2024
The room itself was average. The hotel's parking lot is contracted, not exclusive to the hotel, and was difficult to find for the first time. Although it was said to be 1,000 yen at most from 15:00 to 10:00 the next day, it actually cost 1,600 yen. I don't know what the problem was. The next day I found a nearby parking lot, which only charged 700 yen a day on weekdays.
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Response from Property: Thank you very much for using Tokushima Smile Hotel. Thank you very much for choosing our hotel among many hotels. The parking fee is as follows. "15:00 - 10:00 the next day 1000 yen" "Overtime fee 300 yen per hour" It seems that the parking fee paid by the customer includes the 2-hour overtime fee. Our hotel always takes "safety, security, and comfort" as its motto and does its best to meet the requirements of guests. We will continue to work hard to continue to be a place where you can feel at ease and meet your expectations. Thank you for taking the time to post in your busy schedule. We look forward to using your service again. Front desk of Tokushima Smile Hotel
Philipp Maas
Single Room Non Smoking
Stayed in Jul 2024
Solo travelers
18 review
4.2/5
Very Good
Posted on Jul 20, 2024
It's conveniently located near the station, but it's just an ordinary business hotel, and the only disappointment was that the rooms were a little old. Good value for money.
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Response from Property: Thank you for using Smile Hotel Tokushima. Thank you for choosing our hotel from the many hotels available. We would like to express our gratitude once again. Our hotel is always committed to providing safety, security, and comfort, and we do our best to meet our customers' requests. We hope to continue to be a place where you can feel at ease, and we will continue to work hard to meet your expectations. Thank you for taking the time to post this review despite your busy schedule. We look forward to seeing you again. Smile Hotel Tokushima Front Desk
Xianwu
Twin Room Non Smoking
Stayed in Jun 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Jun 24, 2024
The breakfast was delicious! It was also conveniently located near the station.
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Response from Property: Thank you for using Smile Hotel Tokushima. Thank you for choosing us from the many hotels available. Thank you again. I am very happy to read that you were satisfied with your stay. At Smile Hotel Tokushima, we offer breakfast in a buffet format. We also focus on Japanese and Western cuisine, as well as local Tokushima cuisine, and strive to create menus that meet the needs of our guests. Our hotel is always committed to providing hospitality with the motto of safety, security, and comfort, and we will do our best to accommodate your requests. We will continue to work hard to be a place where you can feel at ease and meet your expectations. Thank you for taking the time to post this review. We look forward to welcoming you again. Smile Hotel Tokushima Front Desk
DUNCANHUANG
Twin Room Smoking
Stayed in Oct 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 27, 2024
An old business hotel with decent room space. Conveniently located next to Tokushima Station. Older but hygienic.
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Takashi
Twin Room Non Smoking
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 25, 2024
The breakfast was delicious. I ate a lot. I think it would have been easier to eat if the table had been cleared a little more smoothly.
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Anonymous User
Single Room Non Smoking
Stayed in Aug 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Aug 24, 2024
The service quality of the hotel is good. The staff are friendly and can provide assistance and solve problems for guests in a timely manner. For a business hotel, the service level is very satisfactory.
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Response from Property: Thank you very much for choosing our hotel among many hotels. We are glad to hear that you were satisfied with your stay. Our hotel always takes "security, safety and comfort" as its motto and strives to meet the requirements of our guests. We will continue to work hard to continue to be your place of peace of mind and meet your expectations. Thank you for taking time out of your busy schedule to post. We look forward to using your service again. Tokushima Smile Hotel front desk
Emeishankelisi
Single Room Non Smoking
Stayed in Jul 2024
Solo travelers
73 review
1.0/5
Posted on Aug 1, 2024
I arrived early and was told that I had to check in at 3 o'clock. OK, no problem, I'll wait. But Japanese people can check in as soon as they arrive. I was confused and asked why I couldn't. The front desk glared at me and checked me in. The corridor was smelly, the room was smelly, the non-smoking room smelled heavily of smoke, and I told the front desk that they had a bad attitude. I had no choice but to endure it for one night. There are many beautiful hotels in Tokushima. Remember not to choose this one.
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Response from Property: Thank you very much for using Tokushima Smile Hotel. Thank you very much for choosing our hotel from many hotels. The plan requested by the customer this time is to check in at 15:00, but depending on the reservation plan, it is possible to check in even before 15:00. We do not intend to discriminate any customer in this response. We will immediately check the smell in the room. Our hotel always takes "safety, security, and comfort" as its motto and does its best to meet the requirements of guests. We will continue to work hard to continue to be a place where you can feel at ease and meet your expectations. Thank you for taking the time to post in your busy schedule. We look forward to using your service again. Front desk of Tokushima Smile Hotel
wk1209
Twin Room Non Smoking
Stayed in Jan 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Booked a twin room! The room was nice and I could unpack my suitcase smoothly! It's not far from Tokushima Station, just a 5-minute walk away. Next to it is Mitsukoshi Department Store, so you can go shopping.
Original TextTranslated by Google
Response from Property: Thank you very much for using Smile Hotel Tokushima. Thank you very much for choosing our hotel among many hotels. We are glad to hear that you were satisfied with your stay. Our hotel always takes "peace of mind, safety and comfort" as its motto and does its best to meet the requirements of our guests. We will continue to work hard to continue to be a place where you feel safe and meet your expectations. Thank you for taking the time out of your busy schedule to post. We look forward to using your service again. Smile Hotel Tokushima front desk
Nayoung717
Single Room Non Smoking
Stayed in May 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jul 17, 2024
I was shown to the ladies' room. It was nice that cosmetics and curling irons were provided, but if I were to be greedy, it would have been nice to have some treatments or bath salts as well. I was also concerned that the bathtub was an odd shape and a little small, but the location was perfect as I wanted to take the bus from the station both on the day and the next day.
Original TextTranslated by Google
Response from Property: Thank you very much for using Smile Hotel Tokushima. Thank you also for choosing our hotel from the many hotels available. Thank you once again. We are very happy to read that you were satisfied with your stay. Our hotel always strives to provide hospitality with the motto of peace of mind, safety, and comfort, and we do our best to respond to customer requests. We hope to continue to be a place where you can feel at ease, and we will continue to work hard to meet our customers' expectations. Thank you for taking the time to post this review despite your busy schedule. We look forward to welcoming you again. Smile Hotel Tokushima Front Desk
Guest User
Single Room Non Smoking
Stayed in May 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on May 12, 2024
Great business hotel in a great location. Everything was perfect, great service! Would definitely go back!
Original TextTranslated by Google
Response from Property: Thank you for using Smile Hotel Tokushima.Thank you for choosing our hotel among many hotels.We are very pleased to read that you were satisfied with your stay.Our hotel always strives to provide hospitality with peace of mind, safety and comfort as our motto, and we do our best to meet our customers' wishes.We will continue to work hard to continue to be a place where you can feel comfortable and meet your expectations.Thank you for taking the time to post despite your busy schedule.We look forward to using your service again.Smile Hotel Tokushima Reception
Guest User
Single Room Non Smoking
Stayed in Nov 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 18, 2023
In order to participate in the Autumn Awa Dance Festival and the Awa Dance International Competition, I went to Tokushima and chose this hotel. The hotel is very clean and tidy, very close to Tokushima Bus Plaza and JR Station, with convenient transportation, good environment and convenient shopping. It was a very good experience.
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Wanzi��wanzi
Single Room
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 15, 2023
The room is well-equipped and in a good location, just three minutes from Tokushima Station JR, facing the river and Meishan, clean and with good service.
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