Guest User
September 7, 2024
Our stay at this motel was disappointing, particularly given the high price. Positive Aspects: Clean Room: The room was clean and well-kept. Amenities: The motel featured a small dining table, full-size fridge, microwave, and a pleasant back area with BBQs, fire pits, a pool, and seating. Location: Conveniently close to the beach, grocery store, and LCBO. Owner’s Mother: She was very kind, offering us breakfast bacon and lending us a frying pan. Areas for Improvement: Booking Issues: We had to reschedule our June reservation to August due to a severe storm forecast, as staying in a small room with a 5-year-old during a thunderstorm was not feasible. We did not expect a rate increase and hoped to retain the original rate as a gesture of good faith. We discovered the new rate of $249 only at the end of our stay, and our attempt to discuss this with the owner was met with poor customer service, including the door being shut in our face. Ventilation Problems: The vestibule became excessively hot due to sun exposure and lacked a screen door for ventilation. Lack of Essentials: The room lacked a coffee maker, hairdryer, plates, and cutlery. We were not informed that these items were not provided, which would have allowed us to bring our own. BBQs: The BBQs were caked on with grease, and only one of the three was functional. A bit of weekly maintenance would fix this issue. With some work and effort, this motel could become a wonderful place to stay, and the seasonal price could be justified, but it currently falls short of expectations. We will not be returning and hope that the management takes this feedback seriously to make the necessary improvements.