Hotel Boutique Siete Lunas

The pictures on the website on on trip advisor were taken like 20 years ago or more. The reality nowadays is not what it looks like now. The employees are genuinely concerned about the customers but the owners do not give them the right products to prepare high quality food products or drinks

My finance and I stayed at Siete Lunas for 4 nights and we could not have been happier with our stay. From the service, to the view, location and everything in between it was absolutely perfect. I have stayed in a lot of nice places before and this place easily takes the cake for one of the most gorgeous views I've ever had. The staff Chatlo (kitchen), Julio (manager), Teresa (support staff) met our every need. The food & drinks were impeccable (best guacamole I've ever had in my life). I have no idea how anyone could rate this place below 5 stars, if you are considering staying here you will not be disappointed. I would recommend this place to ANYONE traveling to Sayulita.

My husband and I stayed at Hotel Boutique Siete Lunas last week and had an absolutely wonderful time. In fact, we enjoyed our time in Sayulita so much, we booked an extra night onto our stay before moving on to visit family in Puerto Vallarta. I will start with the GREAT: We booked the master suite and the room/view were worth every penny. The bed was super comfortable, the views over Sayulita and the bay were incomparable, the in-room Air conditioning was quick to cool the unit, and we slept fabulously. We could hear some music from the town across the water at night, but it wasn't loud enough to drown out the sound of the ocean. We slept like babies and woke up to the most stunning sunrises across the Bay. Based on the room alone we would stay again. If you're looking for romance and a bit of wow-factor, this room has it! Now the GOOD: The complimentary continental breakfast was simple, but nicely prepared and delicious. I really enjoyed the Green Juice. The pool and shared areas are compact but well appointed and offer exceptional views. The staff are friendly and attentive. The bar tender/chef makes a nice Spicy Margarita :) Now the COULD IMPROVE: Communication before arriving at the hotel was a bit convoluted. We booked via *********** and received some fraudulent messages via the app, which in all fairness, were promptly caught by management. That said, the experience put us on a bit of a high alert re: online security, so when management switched communication from the *********** app to Whatsapp aprox 12hrs before arrival, we were a bit thrown. Pricing and quotation. Management would consistently quote pricing for add-on services in USD, but then charge in Pesos. Given that they are not offering a competitive conversion, this caused a few tense moments after receiving quotes for add-on services in USD and then being charged a higher price in Pesos at the time of billing. I suggest requesting all pricing in PESOS. Beachfront vs Oceanview--- This hotel is not beach front, but does offer exceptional ocean and city views. The public beach is a 10-15 walk from the hotel, which we were completely fine with but those with mobility restrictions would struggle. We were clear from the website that the hotel is not beach access, but I can see how other reviewers felt mislead by the tagline "Exclusive Beachfront Hideaway"... "Exclusive Oceanview Hideaway" or "Exclusive Oceanview Jungalows" would be more precise in my mind. That said, the good far outweighed the bad! We would absolutely recommend Hotel Boutique Siete Lunas to those who enjoy vibrant locales full of nightlife, appreciate stunning panoramic views in an intimate setting, and don't mind staying a bit off the beaten path.

Animals in the apartments: - I attached a photo of cockroaches running on our clothes. - I additionally attached a photo where we were bitten by bedbugs at night, because of this we went to the hospital when we returned to Canada. - there are bloody stains on the curtains above the bed from crushed cockroaches. Mold: - in the photo in Booking everything is beautiful (for Instaphoto), but the persistent smell of mold is still on our things. Mattress: - on the 1st side, where the carved view is, it is so arched that you feel like you are sleeping in a hammock. Cleaning: - in 5 days the bed linen was not changed or the floors were washed. - dead cockroaches were lying everywhere and were not removed (I attached a photo) Beach: - There are 2 beaches. It’s 7 minutes to the tiny one, and where they surf, it’s 25 minutes to it along a broken road one way. - On public beaches, where there are 2 tourists and 100 Mexicans. - We saw a fight between drunken Mexicans. It was terrible. - There is a river at the surfing beach where people throw garbage and workers flush the toilet (WC on the beach). As a result, the water in the ocean is dirty and smells like a toilet. Attached a photo Safety: - next to the hotel in a neighboring hotel there live 2 dogs that constantly attack you in the evening (when it gets dark, you can’t see them, they attack because they bite). It turned out that we were not the only ones who attacked these dogs. I am attaching the correspondence on WhatsApp. Bottom line: read reviews on Google. They are real. The hotel may have been good, but now everything has changed. I write without emotion. Just look at the photo and ask yourself, do you want this?

Misleading website! Not a beachfront spa hotel! No onsite spa. Nice VIEW of beach & nearby bay. That’s all. Located on jungle hillside. Very steep walking path to get to rooms. No elevator. Tiny “pool.” Need car. Unpaved narrow rugged road to hotel treacherous. Refused to refund early departure. Booked 6 days; left after 4. We tried to make it work. Hot, very humid (September). Beach water dirty & too warm; not refreshing. Local vendors constantly hawking their products. Major disappointment!

We had a fantastic romantic getaway to Siete Lunas! The location is stunning and our room was very comfortable. The hotel is very convenient to town if you don’t mind walking a bit (or rent a golf cart). The staff is amazing and helped make it a beautiful stay.