The Westin Sendai Hotel

The Westin Sendai Hotel Reviews

The Westin Sendai Hotel

1 Chome-9-1 Ichibancho, Aoba Ward, Sendai City, Miyagi Prefecture, 980-0811, JapanView Hotel Details
The Westin Sendai Hotel
The Westin Sendai HotelThe Westin Sendai HotelThe Westin Sendai Hotel
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The Westin Sendai Hotel Guest Reviews

4.6/5
Great
223 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.8
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All reviews(223)
Positive reviews(221)
Reviews with photos/video(87)
Awesome rooms(74)
Large rooms(23)
Delicious breakfast(17)
Loved the night views(11)
Well decorated(9)
Luxurious(9)
Near shopping area(8)
Convenient for shopping(6)
Negative reviews(2)
AK HS Kwok
Moderate King Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Very nice and comfort hotel in Sendai!!! Very nice city view from my room and tasty breakfast!!! Local also convenient. Parking spaces below the building and charged JPY1,500 per day!Recommended
6/13
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback.Our entire staff will continue to strive to make your stay with us an experience that exceeds your expectations.
Guest User
Moderate King Room
Stayed in May 2024
Couples
5 review
4.7/5
Amazing
Posted on Jul 1, 2024
Decent sized room, good service and location.
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback.All of us at The Westin Sendai will continue to make every effort to provide you with a pleasant and comfortable stay with a smile and a sincere hospitality.
Jason Tan B
Moderate King Room
Stayed in Feb 2024
Couples
11 review
4.7/5
Amazing
Posted on Apr 3, 2024
large room with good services. beautiful view and comfortable stay. A nice cycling path around the city and near major shopping building. Many recommended eateries around this hotel.
Response from Property: Thank you very much for staying at The Westin Sendai. We would also like to thank you again for taking time out of your busy schedule to send us your feedback.The entire staff will continue to strive to live up to the high praise of our customers.
ISsey MiYake
Moderate King Room
Stayed in Dec 2023
Couples
22 review
5.0/5
Outstanding
Posted on Jan 31, 2024
I love this hotel so much. Room is super spacious and love the scent of this hotel once you step into this hotel. Walking distance to many places such as Sendai Morning Market , donki donki, Japanese local restaurants and Sendai Station ( a bit far ) If you didn’t book breakfast here is fine too, there are some restaurant nearby early in the morning for English Breakfast or to go. We drove our car here , however you need to pay JPY 1500 per day to park your car. Reception is at 26th floor so once you park your car you need to take lift to lobby and from lobby take another lift to reception check in.
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback.We are very happy to hear that you liked the scent of our white tea. The hotel is located near many shopping and restaurants, and is recommended for sightseeing. We will continue to strive to make your stay at the Westin Sendai a refreshing and better time for you.
Guest User
Moderate King Room
Stayed in Nov 2023
Couples
3 review
5.0/5
Outstanding
Posted on Jan 27, 2024
We were deciding between The Westin Sendai Hotel and another hotel located right at the train station for the same price of SGD155 per night in Dec 2023 and I’m glad we went with The Westin Sendai. Firstly, their service is impeccable and truly living up to a luxury hotel’s standard. Secondly, their hotel’s view is impressive considering that it is the tallest building in Sendai. We walked to the Sendai's Pageant of Starlight and it was a very comfortable and cooling 15 min walk. 100% would recommend The Westin Sendai when you come to Sendai.
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback.Encouraged by the warm words of our guests, the entire staff will continue to make further efforts. We look forward to welcoming you to our hotel again.
Guest User
Moderate King Room
Stayed in Apr 2024
Couples
38 review
4.7/5
Amazing
Posted on May 8, 2024
Very nice and friendly hotel. Feels very comfortable and nice, beds are very good. Big bathroom. Just the restaurant (Japanese on top floor) was not worth the money. We wouldn’t go to the restaurant again. But use the hotel again.
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback.We are very happy to hear that you had a relaxing stay in our room.We will share your comments on the restaurant service with the department in charge and make every effort to improve the quality.We will continue to make every effort to ensure that your stay with us exceeds your expectations.
Steffanus Pranoto
Superior Twin Room Non-smoking
Stayed in Oct 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Nov 6, 2023
Got a city view of Sendai. Really nice stay. The service was super helpful. Surely gonna book again when I visit Sendai.
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback. We are very happy to hear that you had a wonderful time that you could only experience at The Westin Sendai. Thank you also for the encouraging words of our staff. We are looking forward to seeing you again.
JaniceJay
Moderate King Room
Stayed in Sep 2023
Solo travelers
25 review
4.7/5
Amazing
Posted on Oct 11, 2023
Super views, but honestly a tad far from sendai station... might stay a bit closer the next time I'm in town. But the bed was vvv comfy and the nespresso machine was lovely (: Also provided free bath salts and mouthwash hahaha
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback. We apologize for the inconvenience caused by the location of the hotel, which is a little far from Sendai Station. We will continue to strive to make your stay at the Westin Sendai a refreshing and better experience. We look forward to serving you again when you visit Sendai.
PeterSung
Moderate King Room
Stayed in Jan 2024
Couples
7 review
4.5/5
Great
Posted on Feb 23, 2024
The hotel is not very close to JR Sendai station, around 13 minutes wal but the building is pretty, view is wonderful and all the staffs are friendlly and polite. The room is quite and comfy but the shower place is a bit small. Overall, I still recommond this hotel.
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback.The view from the rooms changes with the seasons. We look forward to welcoming you again in a different season.
Teng
Moderate King Room
Stayed in Oct 2023
Solo travelers
16 review
4.5/5
Great
Posted on Nov 7, 2023
Nice view in hotel room
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback. We are very pleased to hear that you liked the night view from your room. We are looking forward to welcoming you again.
Guest User
Premier Two Double Room Non smoking
Stayed in Nov 2024
Travel with friends
11 review
4.2/5
Very Good
Posted on Dec 16, 2024
Good service, good hygiene
Guest User
Superior Twin Room Non-smoking
Stayed in Oct 2023
Family
6 review
5.0/5
Outstanding
Posted on Nov 13, 2023
Amazing hotel - no complains about Westin. Was given a high floor with amazing views. Very posh
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback. We are very pleased to hear that your stay with us has exceeded your expectations and provided you with good memories. The view from the rooms changes with the seasons. We are looking forward to welcoming you again in a different season.
Eli
Superior Twin Room Non-smoking
Stayed in Mar 2023
Family
1 review
4.7/5
Amazing
Posted on Apr 30, 2023
The hotel is very easy to find from Sendai station (the tallest building in the city). The view was very nice, both from the room and the restaurant. Loved the breakfast (the "gyutan" was a bit oily, but acceptable).
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback. We are very happy to hear that you liked the view from the room and the restaurant. We are looking forward to welcoming you again in a different season.
Global_Travel_Lover
Moderate King Room
Stayed in Aug 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Only stayed for a night but it was a wonderful experience! If I’m coming back to Sendai, I’ll definitely be staying here again.
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback. We are sorry to hear that your stay with us was short, but we hope that you will enjoy your stay with us again!
Carlos Otto
Moderate King Room
Stayed in Nov 2023
Family
38 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Great location and clean and fair value for price in sendai ok
Response from Property: Thank you very much for staying at The Westin Sendai. Thank you again for taking time out of your busy schedule to give us your feedback.The entire staff will continue to strive to live up to the high evaluation of our customers.