Guest User
November 14, 2024
The location is really superb, on a quiet bay. The public spaces of the Miramare are attractive, and the staff is very professional. After my stay I wrote the hotel with some suggestions as all was not really up to par. I did receive a polite acknowledgement and that was it. I dont intend to return. The reasons why are several : during a rainy week the so-called cinema did not function at all. It would have been easy to put on two films, one in Italian and one in English with a happy hour...Our bedroom contained a double bed that could not be divided, and a sofa bed. I had specifically asked for two twin beds. I was told that that would require an upgrade costing approximately 50% more....just for the record our bedroom cost 250 euros a night and that was by booking directly as a friend had recommended the hotel. Small details do count: at what is termed a family owned hotel there was not even a welcome card with fruit or chocolate. It may be family owned, but evidently management doesnt seek customers who return. There are other hotels at Sestri Levante.