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5 star

Eurostars Torre Sevilla
4.5/5122 Reviews

Eurostars Torre Sevilla

Triana Seville|0.73km from Riio Sevilla
We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.

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Top rated hotels in Seville

Searching for hotels near Riio Sevilla? Compare room rates and reviews to find your ideal stay.
Legado Magdalena Hotel
4.6/524 Reviews
Casco Antiguo
Beware when booking a non-refundable reservation online. Prepaid for 3 nights and due to plumbing issues, we left the hotel due to the unsanitary situation and could not get refunded even though the product/service (a clean room with working bathroom) was not delivered. We left the hotel the same day due to the rooms not functioning and didn’t want to keep checking into different rooms. Initially, the first issue was being placed in an ada room. We didn’t complain and proceeded to unpack. I jumped into the shower and noticed water coming out of the drain. The bathroom flooded and we were informed we could move to another room. We decided to book an upgraded suite (additional charge). We went out for the evening and returned later that night. Wife decided to take a bath. The suite bathroom started flooding from the toilet subsequent to the bath. We had unpacked and repacked twice in the same day and did not feel like playing which room will flood again game. It was late and we decided to leave due to the hotel problems. When asked for reimbursement while leaving, we were met by a firm I can’t reimburse you tactic (even though the individual charged us the upgrade for 3 nights). This seems ridiculous and a blatant lie from a hotel employee with the ability to charge their guests and use the system. When seeking reimbursement, the hotel would not reimburse even though they did not provide a safe or sanitary hotel room. We even agreed to upgrade to a suite and flooding occurred repeatedly. Having traveled from the states and unpacking then repacking while moving within the hotel on two separate rooms was enough. We left and checked into another hotel (no issues). The following day, we were informed by the hotel manager there was a plumbing issue but could not be reimbursed since it was a nonrefundable booking. They agreed to refund the upgrade charge as if it was a favor when we had not stayed at the hotel overnight or the remaining nights. We decided to cut our losses and never looked back. I then received an email that my booking was cancelled with a change of the 3 nights. Lesson learned. I guess ensure you book a refundable stay.
Hotel Aacr Museo
4.1/532 Reviews
Casco Antiguo
I would firstly lkke to thank the gentleman on reception on new years eve who despite there being no kitchen open and with many restauents closed due to new years eve prepared us some hot food.The was really appreciated and most kind. So a huge thank you. We stayed in room 205 and on arrival we were a little disappointed with room which was due for an upgarde. The othe rooms lookex like they had been redecorated andd had new flooring. We pointed out the mold around the bath and the ceiling tiles which looked rather ropey. Both were attended to within the day. We were also offered an alternative room. This is a good location for exploring the old town of Seville with a very good tapas bar at thend of the street opposite the art gallery. Due to way Seville is with narrow cobbled streets despite double glazing it was quite a noisy location. This was especially they when people with trolley cases and cars went by. Something to consider if a light sleeper.
Hotel Madrid de Sevilla
4.1/555 Reviews
Casco Antiguo
I wrote my very first review on TA as I had found a great little hotel in Spain and knew that, had I had the choice, I would never have dreamt of choosing a one star hotel. We English speakers just feel it's either going to be a filthy hovel or a place renting all the other rooms by the hour. But the Spanish star system takes into account if there is a hairdryer in the bathroom, a pool, a full service restaurant etc. So a great little hotel can get just one star. This hotel has none of the aforementioned by the way. But it is well located, good value for money, staffed by friendly people, serves breakfast and has a clean white modern theme throughout. It's not the Ritz, but it is a great place for people on a budget. I could only find one negative: the bedspreads looked a little shabby, they could probably do with a good dry clean. But they are just decorative, the sheets and blankets underneath are spotless.
NH Sevilla Plaza de Armas
4.2/5107 Reviews
Casco Antiguo
Overall good, the location of the hotel is just outside the bus station, the traffic is very convenient. The room is of good size. The front desk service is very good, the hotel is a 30-minute walk from Plaza Espanya. 10 minutes walk to the urban parasol. 20 minutes to the church and the palace. Public transportation and walking time are about the same.
Petit Palace Vargas
4.4/576 Reviews
Casco Antiguo
The staff is very very friendly. Free water is also provided for free, unlike any European hotel. You can pay a deposit and use your bike for free. I could see that packaging and environmental protection such as amenities are very important. The rooms are very tidy and clean. The bed was spacious, comfortable and quiet. Although the distance is quite long in Spanish square, you can walk. If you cross the bridge near the hotel, you can go to the Triana market. You can buy fresh fruit and eat. Oh, toothbrushes are provided, but the brush is hard, so please refer to. The stay was very satisfying.
La Parada del Marques
4.4/553 Reviews
Casco Antiguo
What a great find! Smart, modern and friendly hotel in a good location. Only 10 mins walk to the centre and across the road from the Plaza de Armas bus station, which is perfect if you’ve arrived in Seville on the airport bus. Our room was the best one - room no. 33, which was like being in a little bungalow! Comfy bed, large bathroom and super-clean. Staff were very pleasant and helpful. Highly recommended - we will definitely stay there again.

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