Hilton Shanghai City Center Reviews

Response from Property: Dear Valued Guest, Thank you so much for your kind words! Your recognition and satisfaction with the hotel will encourage us to continue to provide the best service to our guests, and we sincerely hope that Hilton Shanghai City Centre will always be your first choice in Shanghai. We look forward to welcoming you back! —— Hotel General Manager, Solomon Carter

Response from Property: Dear Guest, thank you for choosing Hilton Shanghai City Center and for sharing your wonderful feedback! We're thrilled to hear that you enjoyed the spacious and well-organized room, and that you found the hotel both comfortable and convenient. Our team works hard to ensure that every guest has a memorable and pleasant stay, and we're delighted that our location and proximity to major attractions like Hongqiao Airport, Disney, and popular areas such as Yongkang Road and Yuyuan Road contributed to your positive experience. We look forward to welcoming you back on your next visit and continuing to provide you with excellent service and comfort. —— Hotel General Manager, Solomon Carter

Response from Property: Dear Valued Guest, thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience, and appreciate your detailed feedback. Your kind words are a great encouragement to us as we remain committed to providing exceptional experiences for our guests. We look forward to welcoming you back to Hilton Shanghai City Center in the future. — Hotel General Manager, Solomon Carter

Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Shanghai City Center. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

Response from Property: Dear Valued Guest, Thank you for choosing Hilton Shanghai City Centre and sharing your experience! We are very pleased to know that you are satisfied with the hotel's environment, food and beverage, and service. We are committed to providing every guest with a comfortable and enjoyable stay. We apologise for the issue regarding the temperature in the room and will immediately communicate with the relevant departments to check the air conditioning system and optimise the air humidity to ensure that you can enjoy a more comfortable resting environment. Your feedback is very important to us, we will continue to strive to improve our service quality and look forward to providing you with an even better experience in your future stays. — Hotel General Manager, Solomon Carter

Response from Property: Dear Guest, thank you for choosing Hilton Shanghai City Center and for taking the time to share your feedback. We're pleased to hear that you found our hotel to be new and enjoyed our lounge area. We sincerely apologize for the discomfort you experienced in the restaurant due to the cold temperature. Please rest assured that we are looking into this issue to ensure that the environment is more comfortable for our future guests. As for the location, we understand that our proximity to certain attractions may not be ideal for all guests. However, we are located in a vibrant area with many nearby dining and shopping options, and we provide convenient transportation options to help you explore the city. Your feedback is valuable to us as it helps us improve, and we truly hope to welcome you back for a more enjoyable stay in the future. —— Hotel General Manager, Solomon Carter

Response from Property: Dear Valued Guest, Thank you so much for your kind words! It is with great regret to learn that the service you received on your first evening at the main reception did not meet your expectations. We will continue to endeavour to provide excellent service to every guest. We look forward to welcoming you back to Hilton Shanghai City Center in the future. — Hotel General Manager, Solomon Carter

Response from Property: Dear guests, thank you for choosing Hilton Shanghai City Centre! Your recognition of our team member Harry will be a great encouragement to the hotel and a driving force for our continued progress. We will continue to be passionate about making every guest feel at home. Looking forward to your next visit! — Hotel General Manager, Solomon Carter

Response from Property: Dear Ms. FongThank you for sharing your feedback regarding your recent stay at Hilton Shanghai City Center. We sincerely apologize for the aspects of your experience that did not meet your expectations and for any discomfort caused during your stay.Your comments regarding the design of the twin bedroom are invaluable to us. We understand how important privacy and functionality are, especially when traveling with family. While our rooms were designed with a modern aesthetic, we recognize that improvements are necessary to enhance guest comfort. We are currently reviewing design feedback and exploring solutions to address these concerns.Regarding your birthday celebration, we deeply regret not delivering on our promise to make this occasion special for you. Your feedback highlights an area where we fell short, and we are taking immediate steps to ensure all special arrangements are handled with care and consistency moving forward. We appreciate your understanding and would love the opportunity to make it up to you in the future.Thank you again for bringing this to our attention. Your insights help us grow and improve, and we hope to welcome you back in the future for an experience that reflects the true Hilton hospitality. — Hotel General Manager, Solomon Carter

Response from Property: Dear Valued Guest, Thank you so much for your kind words! We're thrilled that you enjoyed the amazing service at our hotel. It's wonderful to hear that you appreciated our geographic location and the sincere attitude of our team. We look forward to welcoming you back! ——Hotel General Manager Solomon Carter

Response from Property: Dear Valued Guest, Thank you so much for your kind words! Your recognition and satisfaction with the hotel will encourage us to continue to provide the best service to our guests, and we sincerely hope that Hilton Shanghai City Centre will always be your first choice in Shanghai. We look forward to welcoming you back! —— Hotel General Manager, Solomon Carter

Response from Property: Dear Valued Guest, Thank you so much for your kind words! Your recognition and satisfaction with the hotel will encourage us to continue to provide the best service to our guests, and we sincerely hope that Hilton Shanghai City Centre will always be your first choice in Shanghai. We look forward to welcoming you back! —— Hotel General Manager, Solomon Carter