Guest User
January 6, 2025
The service experience is extremely poor. Except for the staff in the housekeeping department, the other staff in the hotel obviously lack training. There is not even a person who speaks English at the front desk. On the first day, the front desk took us to the wrong room, which was not cleaned and smelled bad, indicating that the communication between departments is very poor. The restaurant is definitely the lower limit of five-star service from service to production. There is no background music in the whole hotel. Dinner is very gloomy, with only the sound of machine engines. The recruitment department really needs to work hard. At least they should know what service is. The employees they recruited are ruining your reputation. The market decisiveness of word-of-mouth publicity, didn’t the management owner calculate this account clearly? Such a good design and architectural concept, such a good brand, it’s really a pity! The hotel’s facilities are old and difficult to use, and the doors are creaking loudly. The current charging standard is completely worthless. Please choose carefully.
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