Atour X Hotel Shanghai Hongqiao Airport Konggang Road Guest Reviews
4.8/5
Excellent
1248 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1248)
Positive reviews(1218)
Reviews with photos/video(86)
Easy to get around(138)
Close to airport(108)
Friendly front desk staff(85)
Awesome amenities(84)
Delicious breakfast(80)
Many amenities(40)
Large rooms(35)
Has rooms for families(4)
Negative reviews(29)
Guest User
Superior Queen Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Thanks for nice sharing and books available
Gabriele
Executive Queen Room
Stayed in Oct 2024
Business travelers
9 review
4.5/5
Great
Posted on Oct 31, 2024
Clean and new hotel, well located but quite small. Nice little gym and good laundry service.
vickileigh
Superior Queen Room
Stayed in Nov 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 5, 2023
Older hotel, but clean. They were very helpful when checking in. My husband had lost his passport and they were willing to use pictures that we had of it. Note to foreign travellers...make sure you have pictures of your passport, including visa and the latest entry stamp. It sure helped. Happy ending, we found the passport at the train station lost and found.
Response from Property: Dear guests, the sky is beautiful because of the clouds, the mountains are beautiful because of the rivers, the flowers are beautiful because of the green leaves, and life is beautiful because of you. Thank you my best friend. Your satisfaction is our greatest satisfaction. Looking forward to seeing you again, Grace, General Manager of Yitel Hotel
Zin Zin Khaing
Superior Queen Room
Stayed in Aug 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 3, 2023
The staffs Zhang qi qi and Li Wen are really friendly. We had mid night check in but overall stay was comfortable.
Response from Property: Dear guests: Hello! Thank you for your affirmation and praise of the hotel. We will continue to maintain a clean and comfortable environment to provide you with your praise. Your praise is the driving force for all our hotel staff to work hard. We sincerely hope you have a happy life and work. Yishang Hotel Shanghai Hongqiao Airport National Convention and Exhibition Center Airport Store welcomes you again, thank you! General Manager of Yitel - Grace
Guest User
Superior Queen Room
Stayed in Jun 2023
Business travelers
29 review
1.0/5
Posted on Jun 21, 2023
Not a good experience in my case. Very difficult check in. Hopefully it is not the way they treat their customers in general.
Response from Property: Dear, hello, I am very sorry to make you have such a bad experience, it is Xiao Yi's negligence to bring you inconvenience. Xiao Yi also feels very sad. According to your question, Xiao Yi will respond immediately and solve the problem in time. We also hope that you can give us a chance to make up for it, so that we can provide you with perfect home quality service. Once again, I sincerely apologize to you and welcome you to visit again! General Manager of Yitel -- Grace
Guest User
Superior Queen Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 18, 2024
good。
Haimingweihai
Jimu Double Bed Room With Mini Fridge And Bathrobe
Stayed in Oct 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Oct 31, 2024
The hotel is OK, I stay here often, but there was a mosquito last night, everything else is good, if you are particular about it, you can bring your own slippers, otherwise there is no big problem, it is a good hotel for business travel.
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Guest User
Superior Queen Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 8, 2024
It was my first time to stay at Atour. The service was very attentive. SMS/SMS messages were sent from the beginning to facilitate notification of leftover items (I also signed up for their membership by the way). Toiletries are provided at the counter, which is very considerate, and a cup of tea is provided. I was allowed to check in in advance, and I was lucky enough to be promoted! The environment is clean and tidy, there is an ion iron hair dryer, a large TV, and the bed and pillows are very good for lying down and sleeping! Earplugs and cotton swabs are provided, very attentive! The first floor also provides free late-night snacks and porridge, as well as a 24-hour gym and laundry room! Although there are not many equipments in the gym, they are all quite new! It is also very close to Hongqiao Airport, which is a good accommodation choice when catching a flight!
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6/12
Anonymous User
Executive 2-bed Room
Stayed in Oct 2024
Other
46 review
5.0/5
Outstanding
Posted on Oct 24, 2024
This hotel stay experience is really great! 😍
As soon as I entered the room, I was impressed by its cleanliness and warmth. The room is decorated very carefully, with soft colors, which makes people feel particularly comfortable. 🛏The bed is big and soft, lying on it is like falling into a cloud, and the sleep quality is super high. 🛀The bathroom is also spotlessly clean, and the toiletries are complete and of good quality.
The hotel service is impeccable. The front desk staff is warm and friendly, the check-in procedures are fast and efficient, and they patiently answer all my questions. 🤝The room service is also timely, and any needs can be responded to quickly.
The location of the hotel is also very good, with convenient transportation around, and there are many delicious foods and attractions nearby. It is very convenient for both travel and sightseeing. 🚗
Moreover, the hotel is very cost-effective. While enjoying such high-quality services and comfortable environment, the price is very reasonable. 💰
In short, I am very satisfied with this hotel choice and strongly recommend it to everyone! I will come again next time if I have the chance. 🎉
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Anonymous User
Superior Queen Room
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Since I had a flight early the next morning, I chose the Atour Hotel near Hongqiao Airport. I used the Shanghai consumption voucher and spent only 300 yuan a night. I was originally staying alone and was given a king-size bed room. Later, I saw that my classmate changed his flight ticket to Pudong and brought his child to stay with me. When I checked in at the front desk, the staff was very considerate and helped to change to a family suite (I forgot to take a photo). The service attitude of various staff members inside was very good. They came out from a distance to help carry the suitcase. They were also very kind to the children.
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Guest User
Executive Queen Room
Stayed in Oct 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The room and location are good. The hotel is recommended for early flights. If you don't have time to eat breakfast in the morning, the hotel can pack breakfast in advance. The mattress is comfortable to sleep on, and it is convenient and fast to take a taxi to the airport.
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Anonymous User
Superior Queen Room
Stayed in Oct 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Atour is always satisfactory😀
Especially the night porridge, I love it
I will definitely come again next time
The breakfast is rich
The book collection is rich
The front desk also gave a gift when checking out
It's so heartwarming🥰
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Response from Property: All encounters in the world are reunions after a long separation. There is always a smiling face for our blooming, there is always a meeting, which makes the whole process beautiful. Because your praise warms our whole heart, Duoer feels warm when seeing your praise. We look forward to working with you next time. Encounter~
NSW.TING
Executive Queen Room
Stayed in Oct 2024
Family
15 review
4.7/5
Amazing
Posted on Oct 15, 2024
The hotel is conveniently located near the HSR station and airport, the rooms are neat and clean, the waiters are attentive, and night congee is provided in the evening
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Response from Property: Simple love lasts the longest, and ordinary companionship brings peace of mind. Duoer is very happy that you are satisfied. Your satisfaction is the motivation for our efforts. Duoer will continue to work hard to make this your second home on the road. It is Duoer. The goal and direction of our efforts, looking forward to your coming again
guaidao
Executive Queen Room
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Oct 13, 2024
When checking in, the lady handed me a cup of hot water, which was an experience I had never had in a five-star hotel before. It was very heartwarming. It was very close to the airport but the room was very quiet. When I checked out early in the morning, they thoughtfully sent me a bottle of water. The mattress and pillows in the room were very comfortable 😀
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Guest User
Family-friendly 2-bed Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Facilities: Good
Hygiene: Great
Environment: Elegant
Service: Warm and polite!
The overall feeling is great! Although it is near Hongqiao Airport, there is no noise at all~~The surrounding transportation is also very convenient! I will definitely book their hotel next time I come to Shanghai~
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Response from Property: Dear Duoer friend, thank you for your praise. From your concise evaluation, we can see your satisfaction and support for Duoer. Duoer also hopes to impress every Duoer with warm and loving service and silent beauty. Friends, always provide you with a comfortable and warm "home". Duoer looks forward to your visit again, starting from Yaduo and ending at Yaduo. Thank you for your favor.