Qilai Light Luxury Hotel Reviews

Response from Property: Thank you very much for your recognition and comments on our hotel! We are very happy to provide you with a convenient location closest to the city's second airport, so that you can feel more convenient and comfortable during your trip. At the same time, we are also very happy to know that you like McDonald's across the street and KFC open 24 hours a day. These food options undoubtedly add a lot of fun to your trip. We will continue to work hard to provide you with better service and comfortable accommodation. If you have any suggestions or needs, please feel free to give us feedback, and we will serve you wholeheartedly. Look forward to your coming again!

Response from Property: Dear Guest,Thank you for staying at our hotel and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your experience with us.we apologize for the cigarette smell you encountered. We take hygiene and comfort very seriously, and we will ensure that the room is thoroughly cleaned and inspected before your next visit to prevent any such inconvenience.Thank you for your valuable feedback. We look forward to welcoming you back again in the near future.Best regards,MarkGeneral Manager of Qilai Light

Response from Property: "Thank you so much for your kind words! We're thrilled to hear that your experience was perfect. It's our pleasure to exceed your expectations and we look forward to welcoming you back again soon."

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again

Response from Property: Xiao Qi is very grateful for your five-star praise. Every time you give me a good review, Xiao Qi is moved. I hope you have a good mood and smile every day. With your support, we will do better. Welcome to visit us again!

Response from Property: Xiao Qi was really excited to see the simple yet profound praise from the guest, and he also recognized our service so much! We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Qilai Light Luxury Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple and fashionable style and warm and considerate service. The guest's affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!

Response from Property: We are very sorry to hear about your unpleasant experience in our hotel. We are deeply sorry for the problems you reported and will take immediate measures to improve them. Regarding the problems you mentioned about the unclean room and the attitude of the staff, we have dealt with the relevant employees seriously and will strengthen the service awareness and professional training of the employees to ensure that similar problems do not occur again. At the same time, we will also strengthen the cleaning and inspection of the guest rooms to ensure that each room meets the hygiene standards. Regarding the problem of smoke in the room, we have arranged professionals to check and deal with it to ensure that the air in the room is ventilated and fresh. If you have any discomfort or need help during your stay, please feel free to contact our front desk staff and we will solve the problem for you as soon as possible. Once again, we sincerely apologize for your unpleasant experience and thank you for your feedback. We will continue to work hard to improve the quality of our service, look forward to your next visit, and provide you with a better accommodation experience.

Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!

Response from Property: We are very sorry to hear that you are dissatisfied with our accommodation experience, especially the feedback about the hygiene conditions, which obviously does not meet our usual service standards and guests' expectations. We are deeply sorry and take full responsibility for this. Regarding the problem you mentioned that there are leftovers at the bottom of the cup and the bedside table is not cleaned thoroughly, we will immediately investigate this, thoroughly clean and disinfect the room involved, and retrain the relevant service personnel to ensure that such problems do not occur again. We understand that the hygiene and safety of the room are of vital importance to every guest staying in the hotel, and this is a responsibility that we cannot ignore. Although you think the front desk service is acceptable, we realize that the entire accommodation experience is greatly reduced due to hygiene issues, which does not allow you to enjoy the comfort and pleasure you deserve. We will take this opportunity to comprehensively improve the quality of service, not only limited to the front desk, but also including room service, cleaning and maintenance, etc., and strive to provide every guest with an accommodation experience that exceeds expectations. To express our sincerity, we are willing to provide you with a free room upgrade or a discount on your next stay, hoping to have the opportunity to make up for this shortcoming in the future and let you feel our improved service quality. Please contact us through official channels so that we can arrange relevant matters. Once again, we sincerely apologize for the inconvenience caused to you and thank you for your valuable suggestions, which will become an indispensable guide on our way forward. We look forward to having the opportunity to present you with a cleaner, more comfortable and warmer accommodation environment in the future.