Mercure Shanghai Yu Garden On the Bund

Mercure Shanghai Yu Garden On the Bund Reviews

Mercure Shanghai Yu Garden On the Bund

No. 789 Fuxing East Road, Huangpu District, Shanghai, 200010, ChinaView Hotel Details
Mercure Shanghai Yu Garden On the Bund
Mercure Shanghai Yu Garden On the BundMercure Shanghai Yu Garden On the BundMercure Shanghai Yu Garden On the Bund
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Mercure Shanghai Yu Garden On the Bund Guest Reviews

4.8/5
Excellent
3694 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3694)
Positive reviews(3658)
Reviews with photos/video(617)
Easy to get around(297)
Friendly front desk staff(252)
Delicious breakfast(216)
Large rooms(148)
Would stay again(131)
Close to metro(82)
Tasty coffee(31)
Has rooms for families(17)
Negative reviews(36)
Guest User
Standard King Size Bed Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 2, 2024
The hotel is recommended to those who come to ShangHai. The price is reasonable and receptionists are extremely helpful! They have the shuttle bus to selected points at certain timing. Also love their facilities which they have the service robot who sent the takeaway food directly to our front door and not to say the free service of the laundry! It is really helpful for mini family like me. Highly recommended! 👍🏼👍🏼👍🏼
6/11
Response from Property: Every encounter in life is a great fate. Thank you very much for your support. I hope that in the future, Meiju will spend a wonderful time with you! ------ General Manager Ivy
Guest User
Superior King Size Bed Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Mercure Shanghai is a stylish, well-located hotel ideal for both business and leisure. The rooms are clean and comfortable, with all essentials provided, and the staff is attentive and helpful. Amenities include a reliable Wi-Fi connection and a well-rounded breakfast buffet offering both Asian and Western options. The hotel’s proximity to major attractions and public transit makes it very convenient for getting around. Overall, it offers great value for money and a pleasant stay in Shanghai.
Response from Property: Dear guests, thank you for choosing to stay at Mercure Shanghai Yu Garden Hotel. Thank you very much for your support and praise of our hotel. It is our duty to make our guests feel comfortable and at ease. We will also use more professional and intimate service to make every guest feel at home. Your encouragement will serve as a driving force and we hope you will have a better experience next time you stay. Wish you a happy life, thank you!
Ying
Executive Room with 2 Single Beds
Stayed in Nov 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 3, 2024
It has been a very comfortable stay at Mecure, convenient location and close proximity to the tourist attractions.
Response from Property: Dear guests, thank you for choosing to stay at Mercure Shanghai Yu Garden Hotel. Thank you very much for your support and praise of our hotel. It is our duty to make our guests feel comfortable and at ease. We will also use more professional and intimate service to make every guest feel at home. Your encouragement will serve as a driving force and we hope you will have a better experience next time you stay. Wish you a happy life, thank you!
Anonymous User
Deluxe Room with 2 Single Beds
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Good location. Nearest train station is around 10-15 mins walk away without shelter which might be a hassle on bad weather. But hotel provides umbrella to use. Hotel provide shuttle bus service on certain timings to nearby attractions and train station. There’s a mall opposite the hotel which has good food choices and also a small supermarket. Room is big and spacious too. Aircon works well and regulates the temperature in the room. Great hotel overall.
Response from Property: Dear guests, thank you for choosing to stay at Mercure Shanghai Yu Garden Hotel. Thank you very much for your support and praise of our hotel. It is our duty to make our guests feel comfortable and at ease. We will also use more professional and intimate service to make every guest feel at home. Your encouragement will serve as a driving force and we hope you will have a better experience next time you stay. Wish you a happy life, thank you!
NoviceTraveller
Family Room
Stayed in Oct 2024
Couples
31 review
4.0/5
Very Good
Posted on Oct 30, 2024
cleanliness to be improved, vacuum the edge corner of the floor please. Hotel provide shuttle bus to certain location too
Response from Property: Dear guest: Thank you for choosing Mercure Shanghai Bund Yuyuan Hotel and for your pertinent and valuable evaluation. The hotel will be updated step by step in a planned manner. In terms of hygiene, we will pay more attention to details to make the hygiene quality perfect day by day. We look forward to meeting you again!
Guest User
Standard King Size Bed Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 3, 2024
It was a nice stay! The staff here are very friendly and helpful. Overall a good experience!
Response from Property: Dear guests, thank you for choosing to stay at Mercure Shanghai Yu Garden Hotel. Thank you very much for your support and praise of our hotel. It is our duty to make our guests feel comfortable and at ease. We will also use more professional and intimate service to make every guest feel at home. Your encouragement will serve as a driving force and we hope you will have a better experience next time you stay. Wish you a happy life, thank you!
Penelope
Deluxe Room with 1 King Size Bed
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
We just had an amazing stay at this hotel. The room was not only spotlessly clean, but also spacious and comfortable, offering everything one could need for a perfect rest. The location of the hotel is excellent, allowing easy access to various points of interest in the city. The reception staff could not have been more friendly and helpful, always with a smile and willing to help with anything needed. The breakfast is first class, with an excellent variety that changes daily, making every morning a new culinary experience. In addition, the hotel offers washing and drying machines, which is extremely convenient. We were provided with all the bottled water we needed and umbrellas were readily available. This is definitely a hotel we will return to - highly recommended!
Response from Property: Every time is not about the length, but about the happiness; a friendship is not about the distance, but about the intimacy. Thank you very much for your high praise and recognition of Mercure. I hope our service can leave you a warm impression. Looking forward to your visit again~------General Manager Ivy
Guest User
Standard King Size Bed Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Thank you for the great service I really enjoyed my stay . They gave me a gift when I was leaving wow ❤️❤️❤️❤️❤️❤️
Response from Property: Dear guests, thank you for choosing to stay at Mercure Shanghai Yu Garden Hotel. Thank you very much for your support and praise of our hotel. It is our duty to make our guests feel comfortable and at ease. We will also use more professional and intimate service to make every guest feel at home. Your encouragement will serve as a driving force and we hope you will have a better experience next time you stay. Wish you a happy life, thank you!
KIM FAT
Deluxe Room with 1 King Size Bed
Stayed in Sep 2024
Family
1 review
3.7/5
Posted on Oct 4, 2024
👉great location walking distance to Yu Garden ChenhuangMiao & overhead bridge connected to shopping complex which offer many varieties of delicious food. Also very near to Nanjing Lu & Shanghai Pearl Tower 👍 👉we will also recommend our family & friends to stay at this hotel too 👉Check in staff 吴晓胜 Mr Wu Xiao Sheng is very helpful, friendly & courteous & accord us 2 rooms on the 5th floor 👍 👉doorman was very helpful, courteous & good manners 👍 👉Hotel is very generous to provide unlimited free warm tea, titbits, mints & bottle drinking water at the hotel lobby daily. 👉Hand lotion, plug adapter, kettle, tea+coffee sachets, 3 bottles of drinking water + 2 cans of Coke & Sprite were provided free of charge inside the room. 👉Pillows, blanket & bed are very comfortable for good sleep. 👉room air-cond functioning well unfortunately on the last nite air-cond was not working & it was so stuffy that we didn’t sleep well though the doorman cum handle man provide us with 2 fans.
Response from Property: Hello! Dear Guest, Thank you for choosing Mercure Shanghai Yuyuan Garden on the Bund. At the same time, thank you for your valuable suggestions, we know that this is our greatest care and help, we will seriously study and solve, to provide you with a more comfortable and warm experience. We look forward to seeing you again!
Guest User
Deluxe Room with 2 Single Beds
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
amazing location very convenient. Room is very clean and comfortable quiet
Guest User
Deluxe Room with 1 King Size Bed
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Very nice and helpful hotel staff. The room is clean and spacious. One night, there’s some noises at around 3 or 4am I thought it came from my room’s bathroom (sounds like door knocking and things falling). Then the next day I checked with the hotel staff and understood it’s due to the delivery of clean beddings at the storage next door not other funny stories.
Response from Property: Meiju is a migratory bird, flying with you on the way of migration. Meiju is willing to be an eagle, giving you meticulous care on the way of climbing. Thank you for every choice and thank you for giving Meiju the opportunity to care for you. Meiju will accompany you wholeheartedly in all seasons~~~Look forward to your visit again! Meiju is waiting for you.
Guest User
Superior King Size Bed Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Cleanliness is good, food variety is nice. Had a nice stay.
Response from Property: Dear guests, thank you for choosing to stay at Mercure Shanghai Yu Garden Hotel. Thank you very much for your support and praise of our hotel. It is our duty to make our guests feel comfortable and at ease. We will also use more professional and intimate service to make every guest feel at home. Your encouragement will serve as a driving force and we hope you will have a better experience next time you stay. Wish you a happy life, thank you!
Anonymous User
Standard King Size Bed Room
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Sep 6, 2024
Modern and clean. Getting around was convenient via Didi, their local ride hailing app. Hotel provides complimentary shuttle to nearby attractions, e.g The Bund. Checked in very late due to late arrival of our flight without any issues. There is a mall across the road if you need a quick bite - cross over via the pedestrian bridge. No complaints! One of the better Mercure chains around.
Response from Property: Dear guest, we are very glad that you affirm us. Service is our core. We will continue to improve various standards to make guests feel comfortable and pleasant. We look forward to seeing you again!
Wafi13
Standard King Size Bed Room
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 28, 2024
It was a great experience, close to Yu garden and the Bund. Everything was within walking distance. The staff were very helpful. They also have a shuttle bus service! Highly recommended!
Response from Property: Distinguished guests: Thank you for choosing to stay at Meiju Hotel, Yu Garden, Shanghai. I am very happy to hear your affirmation of our work. It is my hotel's greatest honor to receive your affirmation! We have always been committed to providing a comfortable living environment and meticulous and thoughtful service for every guest. We are very happy that our efforts have been recognized by you. Seeing the satisfied smile of our guests is the greatest reward we have put in our hard work and sweat! Sincerely looking forward to your next visit and wishing you a happy life
Susan Ng Williams
Deluxe Room with 2 Single Beds
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Our family of 9 came and checked into 4 rooms @ Mercure Shanghai Yu Garden. The location was excellent, it was very convenient to many tourist attractions. Yu garden was within a 5 min walking distance. For those who need a break from Shanghai/Chinese food, conveniently across the street was a food mall with McDonald's, Dominos, Tim's, Dairy Queen, Noodle Shops, Dumpling Shop, and many more other food options. Located inside mall was also Luo Ma grocery/convenience store. Industrial Bank was next door with 2 atms and branch opening 9-5. Hotel seemed freshly renovated, clean and modern. Hotel offered choice of pillows from buckwheat to lavender. There was free coffee, tea bags, water, cola, sparkling water in the fridge. Breakfast buffet was good, it wasn't included in our room rate but somehow we weren't charged additional us$10.78 for breakfast. The staff at the reception desk were efficient, check in was quick and easy. They helped me with calling 3 taxis as I was not familiar with didi car hailing app yet. Great lobby area. Excellent hotel, great location and super helpful staff. Would definitely stay here again and recommend this hotel to friends coming to Shanghai.
6/12
Response from Property: Dear guests, hello, thank you for staying at the Mercure Yuyuan Hotel. Your satisfaction is our eternal pursuit. Under your praise, we will encourage you to move forward and serve every guest with better service. We look forward to your stay again. I wish you a happy life.