No.1 Fuxin South Road, Guangyi Street, Chenghai District, Shantou, Guangdong, ChinaView Hotel Details
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Holiday Inn Express Shantou Chenghai Guest Reviews
4.7/5
Outstanding
692 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(692)
Positive reviews(682)
Reviews with photos/video(222)
Friendly front desk staff(124)
Delicious breakfast(100)
Perfect for business trips(28)
Well designed(17)
Tasty coffee(10)
Fantastic river view(8)
Awesome gym(8)
Excellent room layout(7)
Negative reviews(10)
Vinod gaba
1 King Standard
Stayed in Nov 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Dec 6, 2024
Best location in heart of chenghai city was very convenient to go visit toys show room market near hotel
Response from Property: Dear Guest.Thank you for staying at our hotel and we are glad that you are satisfied with the location of our hotel. The hotel is located at No.1, Fuxin South Road, Chenghai District, Shantou City, near Shenhai Highway, Chaoshan Ring Road Highway and Shankun Highway, which makes travelling more time-saving and quicker, and is surrounded by attractions, shopping malls and toy showrooms. We strive to provide all our guests with an unforgettable stay and we are happy to hear your comments. We look forward to your next visit again.Sincerely,IHG Social Listening Team
Guest User
Family Room
Stayed in Oct 2024
Family
12 review
4.5/5
Great
Posted on Nov 9, 2024
Excellent customer service! Spacious room. Free coffee at lobby!
Response from Property: Dear guest, thank you very much for staying at our hotel and sharing your stay experience. We are pleased that you are so satisfied with our hotel rooms and the high-quality customer service we provide. We strive to provide unforgettable accommodation experiences for all our guests and are pleased to hear your feedback. We look forward to your next visit to our hotel.Sincerely,IHG Social Listening Team
Guest User
Standard Room
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Mar 11, 2024
Hotel is clean, and priced reasonably. More, the front desk assistant Miss Lyla Lin was providing very good services to us, and helped us whatever ways she could. Happy to see this energetic staff in IHG group, and hope more opportunities could be offered to her, for her future development.
Response from Property: Dear Guest, Thank you for staying at our hotel and sharing your stay with us with your busy schedule. We are glad that the hygiene, favorable price and excellent service of our hotel could be satisfied by you. I will certainly share your kind comments with our staff, especially those you mentioned. We certainly look forward to seeing you again, hopefully at the earliest!Sincerely,IHG Social Listening Team
Chung Yin
1 King Standard
Stayed in Nov 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Dec 24, 2024
Good location and room is spacious
Response from Property: Dear Guest,Thank you very much for taking time out of your busy schedule to write such a wonderful review for us, we are delighted that you were satisfied with the location and spacious rooms of our hotel. We strive to provide all our guests with a memorable stay and are delighted to hear your comments. We look forward to welcoming you back again next time.Best regards,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Overall good experience stay in this hotel . Excellent service and support given by front desk staff ( Lyla and Fay) during my stay. Thank you for your excellent service and provide good customer experience during my stay.
Response from Property: Dear guest,Thank you very much for your review of our hotel. We are glad to hear that you have had a pleasant time with us. I will definitely share your friendly opinions with our employees, especially those you mentioned. We look forward to your next visit.Sincerely,IHG Social Listening Team
Anonymous User
1 King Standard
Stayed in Jan 2024
Couples
4 review
4.2/5
Very Good
Posted on Mar 5, 2024
Should have shattered bus service to nearest eating place or shopping area
Response from Property: Dear guest, thank you for staying in our hotel. Thank you for your feedback on the related bus service, we will inform the related departments of this information in order to improve our service. We look forward to having you visit our hotel again in the future so that we can provide you with better service.Yours sincerelyIHG Social Listening Team
Guest User
1 King Standard
Stayed in Oct 2023
Business travelers
9 review
4.2/5
Very Good
Posted on Nov 8, 2023
Good hotel
Response from Property: Dear Guest.Thank you very much for taking your valuable time to write a review. We are delighted that you enjoyed your stay at our hotel and we will continue to strive to provide you with a satisfactory stay. Thank you again for taking the time to write your review and we look forward to the pleasure of welcoming you back to our hotel in the future.Sincerely,IHG Social Listening Team
LavieestBelle
Standard Room
Stayed in Apr 2024
Business travelers
2 review
4.5/5
Great
Posted on May 19, 2024
Nothing to complain about
Response from Property: Dear guest, Thank you very much for your review of our hotel. We are delighted to learn that you enjoyed your stay. This is the greatest pride of our staff and therefore your feedback is important to us. We look forward to your return visit.Sincerely,IHG Social Listening Team
Chayim
Standard Room
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The room facilities are very good, with all the necessary facilities, the bed is very comfortable, the hygiene is also very clean, and I like the fragrance of the toiletries. The breakfast is also great, the toy model wall in the restaurant is very local, and the service of Chantal at the front desk is very friendly.
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Response from Property: 尊敬的貴賓:您好,感謝您的到來,我們小夥伴的服務能夠得到您的稱讚,小智感到無比榮幸。貼心的服務已經讓很多人記住了小智並且成為了我們的老朋友呢。寬敞乾淨的房間內配有進口床墊、軟硬雙枕、優質温馨的床上用品呵護您的舒適睡眠。品牌衞浴,炫詩洗護用品,讓酣暢淋漓的沐浴在沁人心脾的馨香中進行。全覆蓋的高速網絡助您即刻與世界連線。還有數量充足的充電插座,滿足一人多台移動設備的需求,電子門禁系統保障您個人空間的私密安全,為您營造安心愜意的居住環境,讓您的旅程多姿多彩。晨起還有營養豐盛的中西式早餐,為您補充滿滿的活力。期待您的下次到來。祝您幸福安康。 智選假日賓客關懷團隊
Ni ming yong hu
1 King Standard
Stayed in Nov 2024
Other
3 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The hotel room facilities and equipment are very new and the supplies are complete. The hygiene is as clean and tidy as ever. The service is great. Thank you Lyla for your help during your stay in the store. Thank you!
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Response from Property: 尊敬的客人您好,感謝您對小智的五分好評。在我們的心中,您不僅僅是一位尊貴的客人,更像是一位遠道而來的摯友。您的每一個微笑、每一句問候,都成為了我們工作中最美好的點綴。而您對我們服務的認可,更是給予了我們巨大的鼓舞和力量,讓我們堅信,所有的付出和努力都是有價值的。我們期待着在不久的將來,能夠再次迎接您的光臨。屆時,我們將以更加優質的服務、更加豐富的體驗,為您帶來更多的驚喜和感動。智選假日賓客關懷團隊
Xiaoqianjin💰
1 King Standard
Stayed in Nov 2024
Booked for others
25 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The hotel is good in all aspects, but it is worth mentioning that I checked in early on the day and found that most of the rooms were open when I went upstairs. When I asked the staff, I was told that they were doing regular hidden camera inspections. I felt safe and chose the right hotel. In addition, the service attitude of the staff in each department was very good, the breakfast was delicious, and the stay was very comfortable.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您下榻汕頭澄智選假日酒店,也感謝您給予酒店各方面的肯定。給每位入住的客人帶去我們最好的一切,是我們不變的追求。在您疲憊的旅途中,帶去舒適,愉快的入住體驗,小智倍感自豪。自開業以來,我們始終將客人的安全放在第一位,採用國際品質電梯控制系統、電子門鎖系統、公區無死角電子監控、FSMS食品安全管理體系、高温消毒及軍團菌水質檢測、高消防安全標準,是您旅途中衞生與安全的保障。小智隨時期盼您再來,祝您旅途愉快!智選假日賓客關懷團隊
Guest User
1 King Standard
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Very satisfied with the stay experience. The environment is very good. Chantal at the front desk provided very good service. There are many small ornaments in the lobby. It is worthy of being called Chenghai Toy Kingdom. There is also a toy supermarket on the tenth floor. You can buy it without having to talk about wholesale and retail. It is very user-friendly. The room is also very satisfactory. It is very smart. There is also a laundry room. It is very convenient to wash clothes. There is also free parking. In short, it is still recommended.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for coming. Xiaozhi feels extremely honored that our partner's service has been praised by you. The considerate service has made many people remember Xiaozhi and become our old friends. Our hotel is located at No. 1 Fuxin South Road, Chenghai District, Shantou City. It is close to Shenhai Expressway, Chaoshan Ring Expressway and Shantou-Kunming Expressway. Traveling has become more time-saving and faster. We provide free parking lots with ample parking spaces. There are many attractions in the surrounding area. , shopping malls, and toy showrooms are ideal choices for your business trip to Chenghai. The hotel has more than 100 beautifully decorated rooms, all with natural light, equipped with ergonomic international brand mattresses that are truly beneficial to spinal health, comfortable down bedding, soft and hard double pillows, refreshing baths, and a quiet place A resting place with every consideration, just to give you a good night's sleep. We have also carefully prepared a self-service laundry room, fitness room, self-service business area, etc. for you. Complete supporting facilities create a comfortable, convenient and reliable hotel environment. Welcome to come often and wish you a happy journey! Holiday Inn Express Guest Care Team
Anonymous User
1 King Standard
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Fay's service was warm from beginning to end, making people feel at home. They also gave welcome drinks, which was very considerate and professional. I really like it. The room was clean and tidy. However, the design of the toilet and shower room being two-door dual-purpose was not very familiar and not very convenient. Everything else was good overall.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Holiday Inn Express Shantou Chenghai. It is our duty to take good care of every guest. You can truly feel the attentive service of our friends, and we feel very happy. The hotel is committed to providing guests with just the right and exquisite services in a limited space, creating a convenient and smart travel experience for global travelers. The hotel's toilet and shower room share a glass door, which increases the sense of space. However, the new generation of Express has adopted a separate design. We look forward to your support! Welcome to come often and wish you a pleasant journey! Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The room is not big and the luggage rack is dusty. However, the front desk employee Fay responded to my feedback very quickly. She helped me change and upgrade the new room. It can be seen that she attaches great importance to Ctrip guests. As for the guest rooms, I hope the hotel will improve! In addition, the hotel also has its own toy supermarket with a wide variety of products, which is suitable for shopping after meals.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust in Xiaozhi! The front desk staff always greets you with a warm smile. They patiently check you in, answer your questions, and provide you with thoughtful service. We are very concerned about the dust on the luggage rack you mentioned during your stay, and we immediately reported it to the housekeeping department for continuous follow-up and improvement. Thank you again for your support and feedback to the hotel, and we look forward to your visit again! I wish you a happy life! Holiday Inn Express Guest Care Team
Muwangchuan
Standard Room
Stayed in Oct 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Dec 4, 2024
We came to Shantou for tourism. After all, we were in a new city and were not familiar with the place. We didn't know what food was good and where to go. Fortunately, when we checked in, Mary and Fay at the front desk gave us a guide to eating, drinking and having fun. The service was also good! Directly recommended!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five-point praise for Xiaozhi. In our hearts, you are not only a distinguished guest, but also a close friend from afar. Every smile and every greeting of yours has become the most beautiful embellishment in our work. And your recognition of our service has given us great encouragement and strength, making us firmly believe that all the efforts and hard work are valuable. We look forward to welcoming you again in the near future. By then, we will bring you more surprises and touches with better services and richer experiences. Holiday Inn Express Guest Care Team