To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1144)
Positive reviews(1091)
Reviews with photos/video(424)
Friendly front desk staff(158)
Easy to get around(79)
Delicious breakfast(71)
Large rooms(67)
Convenient parking(37)
Located downtown(18)
Has rooms for families(6)
Negative reviews(53)
Isaac
Business Room (2 Beds)
Stayed in Jun 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Jul 2, 2024
Walking distance to shopping mall, with a convenience store just opposite the building. Overall room is clean and suitable for non-smokers.
Response from Property: Thank you for your praise, getting your recognition is our greatest honor, looking forward to your visit again, we will be happy to serve you。
Guest User
Elegant Room (2 Beds)
Stayed in Aug 2024
Family
8 review
4.0/5
Very Good
Posted on Aug 3, 2024
We expected a hotel located by the MixC as the name indicates. Turns out the MixC is at least 1 km away or more, a good ten minute walk at least.
Response from Property: Dear guest, hello! Thank you very much for staying at Shantou Hairun Hotel. We really feel your recognition of the hotel. We will continue to maintain and improve the shortcomings and provide guests with unforgettable and personalized services. We sincerely look forward to seeing you again!
Sh
Business Room (2 Beds)
Stayed in Sep 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 13, 2023
The upgrade to the biggest room w 2 single beds per room was fantastic for my grandma, Service by the staff was impeccable helpful and cheerful. Clean big and comfy
Family sang praises of the rooms
Looks as per shown in pictures (:
Response from Property: Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain warm service, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
shaikhirshad24
Selected Room (Double Bed) (No Window)
Stayed in Jul 2023
Business travelers
11 review
1.7/5
Posted on Jul 28, 2023
They will cancel your booking if you dont have chinese mobile number
Response from Property: Dear guest, we apologize for any inconvenience caused to you. Sincerely looking forward to your visit again.
Chai & churro
Selected Room (Double Bed) (No Window)
Stayed in Mar 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Good and pleasant stay
Response from Property: Thank you very much for your stay and appreciation!It's a pleasure to bring you a wonderful time during your trip.Your appreciation is a great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain warm service and strive to make every guest feel at home. We eagerly look forward to your visit again!Welcome to come back and experience it again, and wish you a happy life!
Guest User
Business Room (2 Beds)
Stayed in Aug 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 7, 2023
Very good.
Anonymous User
Business Room (2 Beds)
Stayed in Aug 2024
Travel with friends
4 review
0.5/5
Posted on Sep 2, 2024
Hygiene issues:
1. As soon as I entered the room, I saw live cockroaches under the cabinet
2. There were unknown hairs and blood on the bed sheets
Environmental issues:
1. The room near the road was very noisy, and the horns of vehicles were particularly loud in the middle of the night, making it impossible to fall asleep
2. The sound insulation was extremely poor, and I could hear the snoring of the next door in the middle of the night, and the sound of people coming and going and talking in the corridor early in the morning was also very loud
Service issues:
Because the bedding was too dirty, I called the front desk and asked to either change the bedding or change the room. The staff came up to check and said that the room could be changed, but the guests had to go downstairs to the front desk to get the room card for the new room.
We asked why the staff could not bring it up, and it did not involve the need to re-register the ID card. The staff had a very bad attitude and said why couldn't you go down and get it, it's not difficult...
We were very angry after hearing this, and then asked the staff in return, if that's the case, why can't you bring it up to us?
Finally, the staff gave it to us with an impatient look...
The guests paid to stay in the hotel, and you asked them to run up and down in the middle of the night, and you talked to us in this attitude. Is your company's personnel management too lacking...
Facility issues:
Because it was opened in 2018, the appearance looks good. But it is also a case of selling dog meat under the guise of sheep, with a golden appearance and rotten cotton inside...
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we failed to provide you with a satisfactory hotel experience. Your feedback is very important to us. We will conduct a thorough investigation and strengthen training. The hotel regularly disinfects insects every week. We will strengthen training and continue to improve service quality for any inadequate hygiene services. We hope that you will feel our progress when you come back and give us a chance to apologize. We look forward to seeing you again! I wish you a happy life!
Guest User
Selected Room (Double Bed) (No Window)
Stayed in Aug 2024
Couples
13 review
1.0/5
Posted on Aug 18, 2024
The bedside grille was full of dust, and you could smell a strong dusty smell as soon as you lay down. There were a lot of hairs on the floor that were not removed cleanly. The bathroom had no door but a curtain. In short, the hygiene was very poor.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we failed to provide you with a satisfactory hotel experience. Your valuable opinions are very important to us. We have informed the relevant departments of your opinions to improve the quality of service. We will strengthen training for the poor hygiene services. We hope that you can feel our progress when you come back and give us a chance to apologize. Looking forward to visiting again! I wish you a happy life!
Guest User
Business Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The environment and sanitation are very satisfactory, and the cost performance is high. The room for more than 380 per night during the summer vacation also includes breakfast for two. The hotel proactively provides 2 room cards. In addition to the necessary supplies in other hotels, the room also has toilet mats, face towels, soap, and flashlights. It is not far from the Mixc and Longyan South Road Food Street, and it only takes a few minutes to ride an electric bike. There is a coffee shop on the first floor of the hotel, and the Weilu Yehua Lushui Hotpot opposite is also delicious. There are McDonald's, KFC, movie theaters, Luckin Coffee, and Baiguoyuan nearby.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying in our hotel and sharing your experience. I am glad that every aspect of the hotel has been recognized by you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. I look forward to serving you next time! I wish you a happy life!
Lqm502
Business Room (2 Beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The hotel is located in the city center, convenient for travel, good service attitude, quiet and clean environment. It is very convenient to visit the food street and business plaza around. 666
Original TextTranslated by Google
Wenqingqing
Business Double Room
Stayed in Aug 2024
Travel with friends
6 review
3.0/5
Posted on Aug 9, 2024
Room 808, can't the curtains be made longer? They're so short that I'm blinded by the light in the early morning! ...
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry that we did not receive your five-point praise during your stay in the hotel. If you are sensitive to bright light when sleeping, you can call the front desk to send a blackout eye mask. We will work hard to improve the shortcomings. If you come here next time, I hope you can book this hotel again and give us another chance to serve you. Looking forward to visiting again!
Guest User
Family Room
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jul 24, 2024
The hotel is in a good location, close to Vientiane City and Longyan Food Street. The environment is very good and the front desk service is very good. Fireworks 🎆!!
Original TextTranslated by Google
Anonymous User
Family Room
Stayed in Jul 2024
Family
1 review
2.0/5
Posted on Jul 8, 2024
This is my second time choosing this hotel! But it will be the last time! When I came here for the first time, I thought it was quite cost-effective. It was good to have such a room and service for about 300. So I chose this place again when I came to Shantou this time. But this time, from checking in to entering the room and seeing the facilities! I think I will never come again! On the day of check-in, there was a woman in front of me, and the waiter asked her to write a review, and she also took the initiative to write it. There were three people at the front desk, all surrounding her, and each of them helped me check in. I waited patiently behind her, but the guests who came after me, they asked them to check in on the other side... I was a little unhappy at the time and indicated that I came first, but the waiter said, oh, sorry! Secondly, when I entered the room, one of the shower heads in the shower room was broken, and the height of the other one was 150. The good one was dirty, and I couldn't take a good shower at all. Fortunately, I brought alcohol wipes and wiped it several times. The room service asked them to send a few bottles of water, rang the doorbell, and knocked on the door very hard. I was not deaf, and I responded immediately! As a result, I opened the door with a stinky face!
Let's talk about sound insulation! I missed one, I thought the people in the next room were having a meeting in my parents' room... They were noisy until 12 o'clock in the middle of the night, and finally left!
I advise everyone not to book if they have poor sleep quality! Don't book if you have a slight obsession with cleanliness!
I was a bit in a hurry to check out, and forgot to take a picture of the shower room!
In summary: I will never come again!
Original TextTranslated by Google
Guest User
Business Double Room
Stayed in Jun 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jul 22, 2024
I love Shantou so much! I will stay in this hotel next time! I booked it for 350 per night! It's not expensive at all! Business deluxe king room! The air conditioner is great! There is also a hot pot restaurant opposite
Original TextTranslated by Google
Response from Property: Dear guest, hello. Thank you very much for your evaluation of Hairun Hotel. Hairun Hotel is located in a mature business circle, with everything you need for eating, drinking and having fun. The hot pot restaurant you mentioned is also a popular spot in Shantou. It is just opposite the hotel, and it is very convenient to check in. Hairun Hotel has always adhered to the service concept of customer first, and the service of Hairun Hotel will become more and more improved. I look forward to having the opportunity to serve you again.
Guest User
Business Double Room
Stayed in Jun 2024
Couples
3 review
4.8/5
Amazing
Posted on Jun 10, 2024
The hotel is in a great location, very close to the food street and nearby check-in spots such as MixC. It's easy to get a full stomach when hunting for food. The front desk service is very good and the hotel is quite grand.