Lavande Hotel (Shenyang Railway Station Zhongshan Square) Guest Reviews
4.7/5
Outstanding
3074 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(3074)
Positive reviews(2998)
Reviews with photos/video(270)
Friendly front desk staff(216)
Classy environment(205)
Easy to get around(149)
Delicious breakfast(126)
Comfortable bed(45)
Stayed multiple times(43)
Close to train station(32)
Perfect for business trips(27)
Negative reviews(76)
Guest User
Business Double Bed Room (Smart Guest Control + Smart Toilet + Mini Fridge + Tub)
Stayed in Mar 2024
Couples
10 review
3.2/5
Posted on Apr 29, 2024
In all honesty, this is by far my least favorite hotel that I have stayed in Shenyang. We had to move rooms twice as the first room did not have water at all in the bathtub then after being moved to the second room, then there was no hot water, lastly we were moved to a third room which luckily had water. Overall, it was not a horrible stay. The hotel was nice enough but honestly, it is overpriced. I don’t think it’s worse the money that I paid and unfortunately I will not go back. To give credit to the front desk there was one employee that spoke very well English and he did apologize and make up for it by offering a free breakfast, so that regards I can’t complain, but the inconvenience and the frustration of having to move up and down the rooms differently was not for me.
Response from Property: [NPS customer satisfaction of the hotel 95.8%]I'm really sorry about your unpleasant experience. We switched your room due to a specific water supply issue. I apologize once more and hope to see you again.
miigue perez
Elegant Queen Room
Stayed in Mar 2024
Business travelers
69 review
5.0/5
Outstanding
Posted on Apr 21, 2024
This place is fantastic,its the third time i stay in this Lavande and never disappoints,clean,cosy,silent,good service and near the station and the shopping areas
The place to stay in Shanghai and for a very reasonable price
Response from Property: [NPS customer satisfaction of the hotel 95.8%] Dear guests: thank you for your stay and share your feelings, to get your recognition is our greatest honor, but also give us a great momentum forward, let us continue to improve the future service, innovation, to provide you with better service, our hotel staff warmly look forward to your visit again!
Ket P.
Business Double Bed Room (Smart Guest Control + Smart Toilet + Mini Fridge + Tub)
Stayed in Feb 2024
Family
10 review
4.7/5
Amazing
Posted on Mar 20, 2024
The hotel is perfectly located near the train station and pedestrian street, shopping centers. Good breakfasts. The room is spacious but cold, especially the bathroom. Taking a bath is uncomfortable.
Response from Property: Life is like a journey. Xiaoli advocates a "light" attitude towards life, cutting out the complex and simplifying it, regaining the honesty and trust between people, and the ability to believe in beauty, and providing you with the most considerate service is Xiaoli's lifelong pursuit. ~We will work hard to improve the shortcomings and look forward to your five-point praise for your next stay~
Guest User
Elegant Queen Room
Stayed in Mar 2024
Solo travelers
4 review
4.5/5
Great
Posted on Apr 12, 2024
Restaurants all around the hotel. The nearest subway station Taiyuan station on Nanjing Road (not Taiyuan Jie) is 20mins walk , better to use the Shenyang Train station subway which is approx 15mins along Zhongshan Road.
Two lifts (one which need room card and the other don’t need room card) can go up to hotel floors during day time. Security a bit weak.
Response from Property: [95.8% of our hotel's NPS consumer satisfaction] Life is like a trip, Xiaoli advocates a "light" attitude to life, simplify, regain the honesty, trust, and ability to believe in the beauty between people, to provide you with the most intimate service, but also Xiaoli's lifelong pursuit ~ shortcomings, we will strive to improve, look forward to your next stay of five points of praise ~
Ian Thomas
Elegant Queen Room
Stayed in Feb 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Mar 11, 2024
Perfectly adequate hotel. Close to Taiyuan Jie and Zhongshan Place. 20 min walk to the train station. I would use it again.
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Shahbaz
Deluxe Queen Room
Stayed in Nov 2023
Solo travelers
5 review
4.5/5
Great
Posted on Dec 30, 2023
Good location and amazing staff. Breakfast was really good too. Amenities can be a bit better
Response from Property: Thank you for your thoughtful feedback! Li Feng, I hope to become your first choice when going out~In order to give you a perfect accommodation experience, Li Feng never stops walking. Still familiar with the taste, still familiar with the people, warm and comfortable home, waiting for your next visit.
Muisha
Elegant Queen Room
Stayed in Feb 2024
Solo travelers
57 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Excellent atmosphere. Always willing to come again. I surely will
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
SADEEQ NAKURA
Elegant Queen Room
Stayed in Mar 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 26, 2023
This hotel is so amazing 😻. I can’t wait to come back again…..
Response from Property: Dear guests, thank you very much for your good comments. With your support and encouragement, Xiaoli will try her best to do better. I look forward to your return and wish you a happy life!
Guest User
Family Room (Smart Guest Control + Smart Toilet + Mini Fridge)
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 28, 2024
Good service and room is new
Response from Property: 【 NPS customer satisfaction of the hotel 95.8%】 Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
solo Singapore
Elegant Queen Room
Stayed in Apr 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on May 30, 2023
Though my big room only had a small window, it was good enough me to not draw curtain for the night as there's no building around taller than my room level.
Service desk always helpful with directions.
Response from Property: Dear guests, thank you very much for your feedback and good comments. As the room you stayed in is an elegant queen bed room, the room size and the window are relatively small. If you have the opportunity to stay again, I recommend you to experience the deluxe king room. I believe you will have a different experience. Xiaoli thanks you for your praise and affirmation to the front desk staff. But I can't get your full 5 points of praise, or a little regret, Xiaoli also hope that I can really impress you with my sincerity, Xiaoli also look forward to your coming again. I wish you a happy life!
Minghe
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on May 25, 2023
Good location. From Shenyang train station around 15 minutes. Nearly locate Walking street.
Clearly inside.
Response from Property: Hello, dear friend! Such a chance, we met you, you so thoughtful and meticulous praise let us grateful! I'm glad you had a warm and pleasant experience here. No matter when you come back, we will always use considerate and attentive service, just waiting for you! Please remember that wherever you are, the little home of the Lifeng Hotel is waiting for you here!
Renwoxingxiaoyaoyou
Elegant Queen Room
Stayed in May 2022
Business travelers
196 review
5.0/5
Outstanding
Posted on Jun 22, 2022
Every time you go out to play, you will first open this platform and have a look. As always, it's good, with five-star praise. I hope you won't be proud and keep working hard.
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
YMuisha
Business Twin Room (Smart Guest Control + Smart Toilet + Mini Fridge)
Stayed in May 2022
Solo travelers
29 review
5.0/5
Outstanding
Posted on Jun 29, 2022
Very excellent stay
Response from Property: 亲,有了您的厚爱,麗麗才能飞得更高、更远,麗麗感谢在这一路上都有您这样一位知音相知相伴相随, 么么哒!GOOD Morrow只为更好的出发!
Fengyizhen1234
Deluxe Suite (Smart Guest Control + Smart Toilet + Mini Fridge + Tub + Sitting Area)
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 8, 2024
It's in a building near Shenyang Station. It's easy to find, but the elevators are shared and you need to swipe your card. The overall environment is pretty good. There are many convenience stores downstairs. Overall, I'm satisfied.
Original TextTranslated by Google
Response from Property: [This hotel’s NPS consumer satisfaction rate is 95.8%] Thank you very much for your careful review. Providing you with high-quality services is our unremitting pursuit of Lavande people. Xiaoli will continue to work hard to improve Lavande’s service quality to a higher level. The concept of friends is further interpreted. Xiaoli will become your cordial partner on the journey. We sincerely invite you to stay again. There are more surprises waiting for you to experience!
Guest User
Deluxe Twin Room (Smart Guest Control + Smart Toilet + Mini Fridge)
Stayed in Aug 2024
Couples
119 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Lavande Hotel's exquisite breakfast culture always surprises people. Although there are not many varieties, the dishes are made with care, the taste is pure, and they are trustworthy. Friends who drive themselves are reminded that the ground is crowded and the hotel has an exclusive underground parking lot. If you are not familiar with it for the first time, please contact the front desk as soon as possible and the staff will give you careful guidance.
Original TextTranslated by Google
Response from Property: [This hotel’s NPS consumer satisfaction rate is 95.8%] The best trip is to discover a long-lost touch in a strange place. Xiaoli can see from your words that you are satisfied with us. Xiaoli will not be proud, but will only keep moving forward with your praise! Xiaoli's most valuable encounter is when, after traveling through thousands of mountains and rivers, she meets a look in her eyes and a smiling face that is full of warmth and understanding of you at a certain moment. For example, at this moment, when we meet my dear you, we are also there The most valuable encounter occurred at this moment~
Will continue to work hard!