Xianrui Building, No. 2018, Futian District, Shenzhen, Guangdong, China Reviews

Response from Property: Dear guest: Hello, our hotel attaches great importance to the questions you mentioned and immediately reviewed the entire process of your stay. We will answer your questions one by one as follows; 1. The style of our hotel is simple American retro style, and the hotel There is no parent-child hotel label on any platform; 2. The carpet on our third floor is black and looks dirty, and we have regular arrangements for cleaning; 3. When you book a hotel, you should negotiate directly with the hotel to arrange a room instead of communicating with the platform’s customer service. Although we received follow-up calls We will try our best to meet your requirements. First of all, the two room types you booked are pressure-relieving and comfortable double rooms. There are only three rooms in the second room type, including the first room and the last room. However, your request is that the two rooms should be adjacent. And you don’t want the first room or the last room! Okay, it doesn't matter. We will try our best to meet your requirements, so we will upgrade both rooms for you for free before the two rooms are adjacent to each other. Later, when you come back to check in at night, our staff will explain to you what you asked for. After confirming the room, our housekeeper will also show you the other two rooms that are not the last room. Finally, if you are sure, you can check in our upgraded bathtub room; 4. No matter what time it is in the evening, as long as you check in on the same day If you are dissatisfied with our room, you can raise it at any time on the same day. We will negotiate with you to cancel the order for free. Instead of asking customer service to call us directly after checking out the next day to ask for the check-out fee, within half an hour after we refuse to refund I received your negative review; 5. Regarding the itchy skin problem you mentioned, all linens in our guest rooms are changed for each guest, and the cleaning process is also high-temperature disinfection by the washing company. There are also daily cleaning and disinfection reports that can be submitted. ; 6. Our pricing is also based on market research, product positioning and customer acceptance. In the past few years since our opening, we have received more reviews of hotels with high cost performance; of course, there are also 4-5 star high-end hotels around our hotel. You can filter for more reservations; finally, thank you very much for choosing to stay at Liya Hotel. We are also very sorry that we could not give you a perfect experience during this stay. We feel deeply guilty and value it. If you have any problems during your stay, you can report it to us in time and the staff will solve it as soon as possible. I wish you a happy life~

Response from Property: [Giant screen projector] [Free self-service laundry] [Butler service] We are very happy to receive your approval. Our room projections are all equipped with Tencent member VIPs who can watch thousands of new movies to achieve a private theater, giving you a full experience. , Hygiene We also guarantee that every guest will be changed, and strict ward rounds will be carried out in the most meticulous manner. Service is our purpose. We hope that you will have a different experience when you stay in our store next time. We strive to provide each guest with the most considerate and meticulous service. service, bringing a value-for-money experience to every guest. LIA and all staff welcome your next visit~!

Response from Property: Dear guest: Hello, first of all, thank you very much for choosing to stay at Liya Hotel. We are also very sorry that we could not give you a perfect experience during your stay. We feel deeply guilty and important that we failed to consider you during your stay. The emotions that make you leave with disappointment are our shortcomings and we will definitely improve them. Regarding the room problem you mentioned, our management attaches great importance to it. Due to the recent continuous rainy weather in Shenzhen for several months, the room odor has been very humid. Our staff also treated the odor before you checked in, but it was still unable to completely solve it, causing you a bad stay experience. I'm really sorry; regarding the room you mentioned without windows, our hotel is divided into 3 major room types: 1. King bed room without window 2. King bed room with window 3. King bed room with bathtub. The room type you booked is without window. Room types and booking platforms also have notes and reminders; in addition, regarding the hygiene issues you mentioned, we will definitely bear in mind the profound lessons learned this time and supervise the hygiene management system to improve hygiene quality; we sincerely apologize to you again for not giving you a satisfactory stay experience. Thank you for taking the time to provide feedback on your stay experience. We look forward to meeting you next time. We will try our best to make up for the shortcomings this time and bring you a different stay experience~

Response from Property: Dear guest: Hello, first of all, thank you very much for choosing to stay at Liya Hotel. We are also very sorry that we could not give you a perfect experience during your stay. We feel deeply guilty and important that we failed to consider you during your stay. The emotions that make you leave with disappointment are our shortcomings and we will definitely improve them. Our management attaches great importance to the check-in issues you mentioned. We are located in Futian District, a 10-minute walk from the Convention and Exhibition Center, and a 6-minute walk from Fumin Subway Station. There are also many eating, drinking and entertainment options nearby, so our location is relatively convenient for travel. Regarding the health issues you mentioned, we We must bear in mind this profound lesson and supervise the health management system to improve the quality of hygiene; in addition, regarding the issue of wet and dry separation in rooms and bathrooms, due to the room layout, some bathrooms cannot be separated from wet and dry, but some bathrooms still have dry and wet separation. If you have any problems during your stay, you can report it to us in time and the staff will solve it as soon as possible. We sincerely apologize once again for not giving you a satisfactory stay experience. Thank you for taking the time to provide you with feedback on your stay experience. We look forward to meeting you next time. We will try our best to make up for the shortcomings this time and bring you a better experience. Different stay experience~