To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(6238)
Positive reviews(6047)
Reviews with photos/video(1536)
Easy to get around(572)
Friendly front desk staff(536)
Large rooms(420)
Close to metro(243)
Loved the night views(224)
Nice bathtub(187)
Excellent room layout(103)
Negative reviews(191)
Suresh C Mishra
Deluxe King Bed Room
Stayed in Sep 2024
Business travelers
8 review
4.5/5
Great
Posted on Sep 11, 2024
Excellent location. Many restaurants near by for different cousins and subway station makes it more reachable.
6/16
Response from Property: Dear guests, warm greetings from Wyndham Grand Hotel Shenzhen! Thank you for choosing to stay at Wyndham Grand Shenzhen and taking the time to share your comments with us. We are pleased to see that the hotel is conveniently located in the Futian CBD, just a few steps away from Gangxia Metro Station Exit D, and can be reached by Line 1 and Line 10. Close to the convention and exhibition center, Zhuoyue INTOWN Shopping Center and other large shopping malls. If you have any questions about your trip during your stay, please contact our concierge as soon as possible. We are very happy that you can have a pleasant and wonderful time here. We look forward to seeing you again! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
C4chrissie
Superior King Bed Room
Stayed in Oct 2024
Solo travelers
198 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Very nice hotel and friendly staff.
I got free upgrade offered by the receptionist who’s name is Album when I checked it.
Room was spacious and got amazing view of the skyline.
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Urban bliss
Superior King Bed Room
Stayed in Aug 2024
Family
16 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Stayed there with my boy for a night. The room was impressive with very high ceiling and all the modern tech needed. The hotel is very well located just outside of the busy tourist area but within easy reach with the underground literally attached to the hotel.
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Guest User
Superior King Bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
I booked a stay at this hotel for my mum and dad to celebrate my mum's 70th birthday, and the experience exceeded our expectations. To make their stay extra special, I upgraded the room and arranged for the dinner buffet and breakfast the following morning. My parents felt warmly welcomed from the moment they arrived, and the spacious, comfortable room was perfect for their needs.
Shortly after they settled in, they received a call from room service offering to bring a birthday cake—a thoughtful gesture that took us by surprise. Although I had mentioned the occasion and considered ordering a cake, I hadn’t made a formal request, so this kind act made the experience even more memorable for my mum.
The hotel facilities were excellent. My parents enjoyed using the swimming pool and gym, with the pool's water temperature being just right. The atmosphere was cosy, and both the dinner and breakfast were above average.
What truly stood out was the exceptional service. The staff were friendly, attentive, and genuinely caring. Before my parents checked out, they were even given two coffee cards as a thank you for their stay. I can't recommend this hotel highly enough. Thank you for making my mum's birthday so special.
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. From your warm praise, we truly feel your recognition of Wyndham Grand Hotel Shenzhen. We will maintain the service standards of Wyndham, so that every employee can provide a wonderful personalized service to our guests. We are very happy that you can have a pleasant and wonderful time here. LWe look forward to seeing you again! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Gʀɪᴇᴠᴀɴᴄᴇ.
Superior King Bed Room
Stayed in Jul 2024
Other
5 review
5.0/5
Outstanding
Posted on Jul 16, 2024
I recently stayed at the Wyndham Hotel in Shenzhen and had a fantastic experience. The hotel is in a great location, making it easy to get around and with lots of lively spots nearby.
What really made my stay special was the incredible service from Jossce, the Guest Relations Manager. From the moment I arrived, she went out of her way to make sure everything was perfect. Jossce was professional, attentive, and genuinely friendly, which made me feel right at home. She was always there to help with any questions or requests, and her warm demeanor was a real highlight of my stay.
I highly recommend the Shenzhen Wyndham Hotel, especially because of Jossce. If you’re looking for a memorable and enjoyable stay in Shenzhen, this is the place to be.
Response from Property: Dear guests, warm greetings from Wyndham Grand Hotel Shenzhen! Thank you for choosing to stay at Wyndham Grand Shenzhen and taking the time to share your comments with us. We are pleased to see that the hotel is conveniently located in the Futian CBD, just a few steps away from Gangxia Metro Station Exit D, and can be reached by Line 1 and Line 10. Close to the convention and exhibition center, Zhuoyue INTOWN Shopping Center and other large shopping malls. If you have any questions about your trip during your stay, please contact our concierge as soon as possible. We are very happy that you can have a pleasant and wonderful time here. We look forward to seeing you again! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Anonymous User
Superior King Bed Room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jul 2, 2024
I recently had the pleasure of staying at the Wyndham Hotel in Shenzhen for one night, With reception of Jossce,and I was thoroughly impressed with my experience. The room was exceptionally spacious, immaculately clean, and well-lit, providing a very comfortable environment. The amenities were top-notch, adding to the overall quality of my stay. The hotel staff was courteous and efficient, ensuring that all my needs were met promptly. Overall, I am very satisfied with my stay at the Wingham Hotel and would highly recommend it to anyone looking for a great place to stay in Shenzhen.
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. From your warm praise, we truly feel your recognition of Wyndham Grand Hotel Shenzhen. We will maintain the service standards of Wyndham, so that every employee can provide a wonderful personalized service to our guests. We are very happy that you can have a pleasant and wonderful time here. LWe look forward to seeing you again! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Guest User
Superior King Bed Room
Stayed in Jun 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 22, 2024
I recently had the pleasure of staying at the Wingham Hotel in Shenzhen for one night, and I was thoroughly impressed with my experience. I would rate this hotel a solid 9.5 out of 10.
The room was exceptionally spacious, immaculately clean, and well-lit, providing a very comfortable environment. The amenities were top-notch, adding to the overall quality of my stay. The hotel staff was courteous and efficient, ensuring that all my needs were met promptly.
Overall, I am very satisfied with my stay at the Wingham Hotel and would highly recommend it to anyone looking for a great place to stay in Shenzhen. 也谢谢王经理给我外国友人免费升级。
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Anonymous User
Superior King Bed Room
Stayed in Jun 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Good location,good service by jossce,free upgrade,Clean and comfortable and big room.
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Anonymous User
Deluxe King Bed Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 17, 2024
High standard services
Attractive view & facilities
the welcoming fruit and midnight ice delivery are impressive
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Show格勒底
Superior King Bed Room
Stayed in May 2024
Couples
11 review
5.0/5
Outstanding
Posted on May 12, 2024
Good service by Joossce and a very grate experience to stay at this hotel. Will visit again for sure and my heartfelt feeling to recommend this hotel for your stay. Enjoy!!
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Guest User
Deluxe King Bed Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Jossee Zhong is good hotel is good. Big and clean room, nice view, nice bathroom, and great location!
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Guest User
Deluxe King Bed Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Great hotel with large spacious modern roosm. Superb spa style bath in the deluxe King. Special thanks to staffer Jossce for her kindness and efficiency.
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Guest User
Deluxe King Bed Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
My second time staying at Wyndham Grand. Another wonderful and joyful experience. Pls convey my gratitude to your customer service officer - Ms Alice for her gracious hospitality during my trip.👍
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Dorothy
Superior Twin Bed Room
Stayed in Oct 2024
Family
9 review
4.7/5
Amazing
Posted on Oct 21, 2024
My first time staying at Wyndham Grand Hotel, the location is excellent, a big shopping mall is just few minutes walk. Staff are nice but the indoor swimming pool is a bit small. Overall, we had a pleasant stay.
Response from Property: Dear guest, thank you for choosing Wyndham Grand Shenzhen. We are very happy to meet you, and we are very pleasure that the warm and caring service of our staff has created an unforgettable stay experience for you. Your warm comments are great encouragement to our team. Warm, intimate and thoughtful service is the service standard implemented by Wyndham Grand Hotel Shenzhen, we will continue to work hard as always, live up to your love and every expectation! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen
Zhipeng Luo
Superior King Bed Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The design is great and it locates in CBD ShenZhen. Good for business trip and family. The swimming pool, gym and restaurant are in 31 floor with great city view.
Response from Property: Dear guests, warm greetings from Wyndham Grand Hotel Shenzhen! Thank you for choosing to stay at Wyndham Grand Shenzhen and taking the time to share your comments with us. We are pleased to see that the hotel is conveniently located in the Futian CBD, just a few steps away from Gangxia Metro Station Exit D, and can be reached by Line 1 and Line 10. Close to the convention and exhibition center, Zhuoyue INTOWN Shopping Center and other large shopping malls. If you have any questions about your trip during your stay, please contact our concierge as soon as possible. We are very happy that you can have a pleasant and wonderful time here. We look forward to seeing you again! I sincerely wish you a happy life, health and safety! Wyndham Grand Hotel Shenzhen