Jiajue Hotel (Shenzhen Shekou Dongjiaotou Subway Station) Guest Reviews
3.8/5
80 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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Positive reviews(76)
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Clean and tidy(14)
Awesome stay(12)
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Great location(3)
Negative reviews(4)
Maxwell the Traveler
Comfort Double Bed Room (Bathroom Wet-Dry Separation+Laundry Facilities+Deep Comfort Sleep)
Stayed in May 2024
Solo travelers
68 review
4.7/5
Amazing
Posted on Jun 27, 2024
Rooms and hotel on 2nd floor, and no elevator, only stairs was very inconvenience
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
RichieCo
Simple Queen Room
Stayed in Oct 2023
Solo travelers
10 review
3.5/5
Posted on Oct 30, 2023
Plus:
The front desk staff was exceptionally helpful. The hotel l is conveniently surrounded by numerous restaurants
Minus:
The room could benefit from a deep clean . I was waken up by secondhand smoke from next door guest, even though the hotel has a strict no-smoking policy that doesn't seem to be consistently enforced. When I raised this concern with the staff, they mentioned they couldn't detect any odors, which was a bit disappointing. 😒🤷♀️
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. If you have any questions about the use of the air conditioner, you can contact the front desk to help you, and we will help you as soon as possible. If you have any questions during your stay, you can also contact the front desk and we will handle it for you! Looking forward to your visit again and wish you a pleasant journey
Anonymous User
Simple Queen Room
Stayed in Oct 2023
Family
10 review
2.7/5
Posted on Oct 30, 2023
Average
Response from Property: ️[深圳人才公園]️【購物方便樓下有超市]️[近深圳灣公園][深圳海上世界][深圳灣口岸]️[周邊美食眾多】️【深圳灣日齣劇場】️【近東角頭地鐵站](灣廈村)【近灣廈地鐵站]【深圳灣體育中心附近]【招商蛇口遊輪母港]【收費停車場]【購物方便]【公區洗衣機]【青青世界]尊敬的賓客,首先,我們深感遺憾地瞭解到您在嘉爵酒店(深圳蛇口東角頭地鐵站店)的住宿體驗未能達到您的期望。您的反饋對我們至關重要,我們真誠地對您的失望表示歉意。據您反映,前台服務尚需改進,房間設施陳舊存在的問題,房間過道異味問題,然而,我們深知,即使是0.1%的不滿,也是對我們工作的挑戰和警示。關於前台服務:我們已對前台工作人員進行再次培訓,確保每一位客人都能感受到温馨、專業的服務。並加強了環境維護工作,力求不客人營造一個温馨、舒適的居住環境。 我們深知,好評是您對我們服務的認可,而差評則是我們改進的動力。您的反饋對我們來説非常寶貴,我們會認真對待每一個細節,力求給您帶來更好的體驗。在此,我們再次為給您帶來的不便表示歉意,並衷心感謝您給我們提出寶貴的建議。請您放心,我們會繼續努力,用實際行動證明我們的誠意,讓您在未來的入住中感受到家的温馨和舒適。再次感謝您的支持與理解,期待您的下次光臨,讓我們有機會為您呈現更好的服務。祝您生活愉快!️
Guest User
Comfort Double Bed Room (Bathroom Wet-Dry Separation+Laundry Facilities+Deep Comfort Sleep)
Stayed in Feb 2024
Other
2 review
1.5/5
Posted on Mar 1, 2024
Avoid pitfalls. The facilities in the house are old, the service attitude is very poor, and the smell of smoke is very strong in the corridor. When I went there was a girl working the night shift at the front desk. There was a sewage smell in the house. I asked the front desk to change the room. The front desk said, "Why is there a smell? Why can't I smell it? You have been here for so long and I can't change it for you. Otherwise, this house will not be rented out today." In fact, I just entered the house less than half an hour ago. Why does the sewer smell like this? In addition, there were only two small 300ml bottles of water in the room, and I drank them all. I asked the front desk to bring me a bottle of water, but the person told me that they only provide two small bottles of water a day and they could not give me any more. I originally booked a room for two days and thought about canceling the reservation for the next day, but was rejected by the hotel. I called Ctrip’s official customer service and the cancellation was successful. What I said is not a lie. If you see this, you must choose this hotel carefully.
Original TextTranslated by Google
Response from Property: ️[深圳人才公園]️【購物方便樓下有超市]️[近深圳灣公園][深圳海上世界][深圳灣口岸]️[周邊美食眾多】️【近東角頭地鐵站]【近灣廈地鐵站]【深圳灣體育中心附近]【招商蛇口遊輪母港]【收費停車場]【購物方便]【公區洗衣機]【青青世界]尊敬的賓客,首先,我們深感遺憾地瞭解到您在嘉爵酒店(深圳蛇口東角頭地鐵站店)的住宿體驗未能達到您的期望。您的反饋對我們至關重要,我們真誠地對您的失望表示歉意。據您反映,前台服務尚需改進,房間設施陳舊存在的問題,房間過道異味問題,然而,我們深知,即使是0.1%的不滿,也是對我們工作的挑戰和警示。關於前台服務:我們已對前台工作人員進行再次培訓,確保每一位客人都能感受到温馨、專業的服務。針對您遇到的特殊情況,我們將加強現場管理,避免類似問題再次發生。房間設施設備:我們已對房間進行全面檢查,並更換了所有存在問題的設備。進行升級同時,加強了對房間衞生的監管,確保每位入住的客人都能享受到乾淨、舒適的住宿環境。衞生異味問題:我們高度重視衞生問題,已對相關區域進行深度清潔和消毒。確保空氣清新,消除異味。同時,我們承諾,今後將定期對房間進行衞生檢查,確保衞生狀況持續改善。礦泉水問題我們已經進行了全面更換為550ml的,並加強了環境維護工作,力求不客人營造一個温馨、舒適的居住環境。 我們深知,好評是您對我們服務的認可,而差評則是我們改進的動力。您的反饋對我們來説非常寶貴,我們會認真對待每一個細節,力求給您帶來更好的體驗。在此,我們再次為給您帶來的不便表示歉意,並衷心感謝您給我們提出寶貴的建議。請您放心,我們會繼續努力,用實際行動證明我們的誠意,讓您在未來的入住中感受到家的温馨和舒適。再次感謝您的支持與理解,期待您的下次光臨,讓我們有機會為您呈現更好的服務。祝您生活愉快!
The environment is average, on the second floor, the only advantage is that it is close to the port
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Liaoze
Comfort Double Bed Room (Bathroom Wet-Dry Separation+Laundry Facilities+Deep Comfort Sleep)
Stayed in Feb 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Convenient transportation, rich dining and food. Friendly front desk
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
The hotel has convenient transportation and a decent environment. It is a convenient hotel suitable for business trips.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Bokesilishanchang
Simple Queen Room
Stayed in Sep 2023
Travel with friends
13 review
4.5/5
Great
Posted on Nov 29, 2023
Good hygiene, good environment, downstairs is the place to eat, good service, complete facilities, very good, you deserve it!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Comfort Double Bed Room (Bathroom Wet-Dry Separation+Laundry Facilities+Deep Comfort Sleep)
Stayed in Sep 2023
Solo travelers
2 review
3.5/5
Posted on Sep 8, 2023
The price booked on Ctrip is more cost-effective, much cheaper than the price at the front desk. The window in the room is too small, the view is not good, and the outside of the window is very dirty. The room facilities are OK, but the carpet is very dirty, and the room feels strange. There is a restaurant downstairs in the hotel, which is very convenient for dining.
Original TextTranslated by Google
Response from Property: Thank you for your evaluation of the hotel. Regarding the problem you raised about the window, we will arrange for the guest room to handle it. Thank you for your evaluation of the hotel and look forward to your visit again.
Guest User
Simple Queen Room
Stayed in Dec 2023
Business travelers
132 review
4.0/5
Very Good
Posted on Jan 1, 2024
Facilities: OK
Sanitation: OK
Environment: OK
Service: OK
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Response from Property: 尊敬的賓客:您好!感謝您選擇入住嘉爵酒店,再多的廣告,不如大家的口口相傳,我們十分重視顧客的入住體驗反饋,重視口碑宣傳,入住過程中有任何問題找管家服務可以致電前台,我們第一時間內為您提供服務。酒店距離東角頭和灣廈地鐵站僅幾分鐘路程。另在酒店周邊有大型商場。吃喝玩樂很方便,衹要您來到嘉爵酒店,就是我們的貴客,我們願意盡最大的努力,讓您的入住之旅變得輕鬆愉快順心,期待您的再次光臨,感受嘉爵酒店不一樣的風采。祝:一切順利!~
Guest User
Simple Queen Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
酒店前台服務態度超級好,房間很乾凈,床品也很舒適,經濟實惠 性價比高!強力推薦!!
Translate
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!