Vienna Hotel (Shenzhen University City) Reviews

I spent a "huge amount of money" of 386 yuan to book the most expensive double bed room except for the suite. I checked in at 3 o'clock, and they said that the room was not cleaned. The aunt who collected the room complained that there was no manpower and she didn't want to do it. I had no choice but to go out for a walk by myself when I came back at night. It was dirty... The floor had not been cleaned for a long time and accumulated dust. There were hair all over the floor. There were strange noises on the wooden floor of the room, the noise of dragging tables and chairs in the room, and the sound of people walking around in the corridor. It was impossible to rest early and rest during the day! The air outlet of the air conditioner was moldy and broken, and the noise was serious. It was still very loud even at the lowest setting. At about 10 o'clock in the evening, I wanted to wear new clothes, but there were no scissors. I called the front desk, and the reply was no in seconds. There was no service spirit at all. I said, how is it possible? After I insisted, the room attendant brought it in about 3 minutes. No one wants to do that. The hotel industry emphasizes service spirit. If the hygiene, sound insulation and living quality cannot be guaranteed, and the service does not want to serve customers, then what is the point of a hotel. In short, don't stay! I would rather stay in the city! I don't believe that there is no good hotel in Shenzhen at the same price!