To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(805)
Positive reviews(782)
Reviews with photos/video(163)
Easy to get around(109)
Delicious breakfast(96)
Friendly front desk staff(73)
Close to metro(73)
Quiet & comfortable(60)
Large rooms(48)
Perfect for business trips(17)
Delicious buffet(9)
Negative reviews(23)
Guest User
Premium Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Very clean and breakfast is great. Recommendation
MAYUR MOHAN CHABBI
Executive Deluxe Room
Stayed in Apr 2023
Business travelers
58 review
3.0/5
Posted on Apr 20, 2023
I had booked room and requested for breakfast with boiled vegetables. Hotel agreed to provide and in the morning they didn't provide. No one is ready to answer and Ian very disappointed. I will not go here anytime in the future. I didn't get any breakfast.
Response from Property: Dear guests: Hello! Received your feedback, it is a pity that the failed to meet your expectations, we also apologize, small always hope to show the best side to every customer, but failed to get, thank you very much for your valuable advice, efforts to meet the demand of each guest, due to our management dereliction of duty, in this small has deep review work, we will try to improve, looking forward to the future can get your recognition!
Lui$a
Premium Queen Room
Stayed in May 2023
Business travelers
8 review
2.5/5
Posted on Aug 20, 2023
Old hotel with old air conditioner
Response from Property: Dear guests: Hello! Received your feedback, it is a pity that the stay failed to meet your expectations, we also apologize, always hope the most comfortable room the most warm service to the guest, but failed to get, thank you very much for you put forward valuable advice, efforts to meet the demand of each guest, is we have been adhering to the service concept, decades of hardships, is committed to create warm and comfortable atmosphere for each guest, also invite you to stay in the hotel again, looking forward to the future can get your recognition!
Julia ;)
Luxury Suite
Stayed in Nov 2021
Solo travelers
1 review
4.0/5
Very Good
Posted on Nov 26, 2021
The location was great! There are shops and restaurants around. The hotel staff is very helpful. Although the breakfast wasn’t good for me: not big choice of meal, mostly Chinese, not very good. The internet didn’t work well. Also in the morning second day there was a terrible smell from the drainage in the bathroom.
Response from Property: Dear guest officer, hello~Thank you very much for your recognition of our service, received your feedback, due to our network maintenance upgrade, in the sorry failed to meet your expectations, we also apologize, always hope the most comfortable room the most warm service to the guest, but failed to get, thank you very much for your valuable advice, looking forward to your next stay!
Guest User
Premium Queen Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The hotel lobby entrance is very grand. Although the decoration in the room is a bit old, the basic facilities are all there. It feels like an old-fashioned, traditional hotel. It is very suitable for traveling with family. There is only one subway station away from Sea World. The hotel is very close to the subway entrance, making travel convenient and fast.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Dunhill Hotel Nanshan Branch. We will continue to provide high-quality and excellent customer service standards and strive to provide every guest with a comfortable and warm stay experience. Thank you again for your comments and sincerely look forward to your visit again!
Dataiyang🌞!
Premium Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
1: Excellent location and convenient transportation: The subway station is just outside the door, and the transportation is very convenient.
2 The hotel has complete facilities, the room is clean and tidy, and it is very comfortable to stay. There are many varieties of breakfast and high cost performance.
3: The service staff is of high quality, enthusiastic attitude, and high cost performance. I will choose here next time.
4: The hotel service is very good, and you can feel the warmth of home as soon as you enter the door. The room is spacious and bright, with modern facilities and very comfortable.
Original TextTranslated by Google
Response from Property: Dear guests~Hello!! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. Your opinions are very important to us. Detailed service has always been our focus for a long time. We are honored to provide you with the best service. You are very welcome to choose our hotel again! Sincerely look forward to your visit again!
Guest User
Premium Queen Room
Stayed in Jul 2024
Other
7 review
2.0/5
Posted on Aug 1, 2024
Second stay
This time the room was on the 3rd floor. There was a smell when I entered
I called the front desk, but the phone was not working. I pressed it several times but it didn’t respond
There were only 3 lights in the room. The front desk said it was dim?
There is a refrigerator in the room (there was no refrigerator on the 2nd floor last time), but it turns out that the refrigerator can only be seen but not used. The front desk said that it can only keep fresh, saying "If you want to cool drinks, go to the 1st floor, and go down to the 1st floor to get it yourself after you cool it."
The air conditioner kept showing 27 degrees, and the front desk said "The panel is inaccurate, you can adjust it later."
The roll of toilet paper was only half full, and no new roll was put in as a backup after the previous guest checked out
After dinner, I returned to the room, and the door card did not work. The supervisor tried several times but could not open the door. I went to the front desk to change the card, but it was still the same after changing the card. The supervisor used the supervisor card several times and pulled the door hard but could not open it. The front desk came up and tried several times and it suddenly opened. Then the front desk lady questioned whether the door was not closed properly. The supervisor heard it and said "It is, I pulled it several times." Finally, if you still can't open the door after going out, ask them to open it😓
Original TextTranslated by Google
Response from Property: Dear guest, hello~ We are sorry that we did not meet your expectations during your stay. Thank you very much for your questions. We are sorry that our door lock system is being upgraded. Xiaodeng feels very guilty for the inconvenience. We will definitely strengthen the room-front desk training. Thank you again for your sincere feedback. Xiaodeng sincerely invites you to visit again and looks forward to meeting you again!
Anonymous User
Premium Queen Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 31, 2024
It was completely beyond my expectations. I could stay in such a stand-alone hotel in Nanshan at this price. The environment was very good and parking was convenient. The front desk lady was very friendly and the service was very good. She greeted me when I entered and left, which made me feel a little embarrassed [grin]. The room was big and spacious and clean. The hotel provides a buffet breakfast, which is very convenient. I will stay here again next time I come.
Original TextTranslated by Google
Response from Property: Dear guest! Hello~ It's not easy to meet by chance. Thank you for your patient comments. You must be a gentle and meticulous person. Xiaodeng welcomes you to come often. You must come to Xiaodeng's house for an appointment!
Guest User
Premium Queen Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 29, 2024
It was my first time staying in this hotel. I felt very good. The breakfast was very rich. I had originally booked a superior room, but the front desk staff saw that I brought my children and helped me upgrade to a deluxe room. The room was so big, spacious and comfortable. It is worth coming back next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! The most valuable encounter is a glance and a smile at that moment after going through thousands of mountains and rivers. I am very glad that you have a pleasant stay experience! Your high affirmation has given us a lot of joy and encouragement. Xiaodeng will always maintain high-quality service and look forward to your visit again~
mabo888
Premium Double Room
Stayed in Jul 2024
Family
19 review
5.0/5
Outstanding
Posted on Jul 24, 2024
To be honest, this hotel is the best one I have ever stayed in Shenzhen. First of all, the staff is very nice, the room is clean, the air conditioning is strong, and the breakfast is very delicious. We are a family of three and only have two breakfasts. The hotel gave us one. 👍🏻Everything is good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Dunhill Hotel Nanshan Branch. We will continue to provide high-quality and excellent customer service standards and strive to provide every guest with a comfortable and warm stay experience. Thank you again for your comments and sincerely look forward to your visit again!
Anonymous User
Premium Queen Room
Stayed in Jul 2024
Business travelers
15 review
4.7/5
Amazing
Posted on Jul 17, 2024
When I got up in the morning, I was woken up by construction work outside the hotel. I checked that the glass windows were all closed, and the glass was not soundproof.
The surrounding area of the hotel is not noisy, it is quiet, and it is easy to fall asleep at night.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. Your opinions are very important to us. Detailed service has always been our focus for a long time. We are honored to provide you with the best service. You are very welcome to choose our hotel again! Sincerely look forward to your visit again!
Guest User
Premium Queen Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The location is very good and convenient, right next to the subway entrance. There are many delicious foods around. The environment is also good, worthy of the price. High cost performance. The service staff is friendly and it was a good stay.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. Your opinions are very important to us. Detailed service has always been our focus for a long time. We are honored to provide you with the best service. You are very welcome to choose our hotel again! Sincerely look forward to your visit again!
Guest User
Premium Queen Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Every time I come to Shenzhen, I stay at the Dunhill Hotel. It is a very nice hotel. The lobby is decorated in a grand style. The front desk service attitude is always very good. Sofina likes it. The room is spacious and has a wide view. The subway is just a few steps away from the gate. The transportation is convenient and the surrounding restaurants are convenient. It is worth recommending. The price is also very affordable and the cost performance is good.
Original TextTranslated by Google
Response from Property: It’s really amazing to see your evaluation. Xiao Deng is very touched. Xiao Deng will definitely tell the ladies. We are willing to present all the enthusiasm and beauty to you, and hope that you can experience the warmth of home every time!
Guest User
Premium Queen Room
Stayed in Oct 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Dunhill Hotel (Shekou Huaguoshan Subway Branch) is in a prime location, just a few minutes away from the subway station. The hotel is designed in a European palace style with an elegant environment. The rooms are clean, spacious and comfortable with complete facilities. The service is thoughtful and enthusiastic, and the breakfast is rich and delicious. Whether it is a business trip or a leisure trip, it is a good choice.
Original TextTranslated by Google
Response from Property: Seeing your detailed comments, I know that you have noticed all the advantages of Xiaodeng. Xiaodeng's family instantly feels that all the fatigue is swept away, and all the efforts are worth it. Thank you for the encouragement given to Xiaodeng's family, and we sincerely invite you to stay again to experience the beauty that Xiaodeng brings you!
💎jiangshengsheng
Deluxe King Room
Stayed in Dec 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Feb 7, 2024
Facilities: The hotel is a bit old
Hygiene: Although I am old, my hygiene is pretty good
Environment: so-so, just average
Service: Very OK, thumbs up
I’m taking an order today, milk tea and juice, ice cream, and fruit. If you don’t want to eat anything else, I won’t accept it.