To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(530)
Positive reviews(516)
Reviews with photos/video(108)
Large rooms(48)
Easy to get around(39)
Perfect for families(20)
Friendly front desk staff(19)
Many amenities(18)
Would stay again(15)
Near shopping area(12)
Convenient for shopping(11)
Negative reviews(14)
Guest User
One Bedroom Deluxe Suite
Stayed in Feb 2024
Solo travelers
45 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The rooms in this place are very spacious and equipped with everything you need.
Response from Property: Thank you very much for your full five points of praise, to provide you with satisfactory service is the honor of Xiaofu, Xiaofu always believes that a good reputation must be recommended from the most sincere satisfaction of guests, Xiaofu will continue to uphold the service concept of doing things with heart and careful service, so that you can feel the warmth of home in Furuis Apartment. Looking forward to meeting again in the near future, hoping to live up to your expectations of us, Xiaofu is here to wish you a happy life!
Amanda Luk
Suite - 2-Bedroom
Stayed in Apr 2024
Family
4 review
3.0/5
Posted on May 6, 2024
Very spacious room but 10mins walk from metro. Luckily it was easy to get a taxi near hotel
Response from Property: Dear guests, thank you for staying in Furuis Apartment and taking the time to share your experience, the nearest subway station Xiangmihu Station is more than 600 meters away from our apartment, about 10 minutes on foot, there are also shared bicycles near the apartment without luggage, about 3 minutes to ride, the same taxi is also very convenient, it is a good choice for business travel and vacation, Thank you again for a great stay and welcome back next time
Murray Family
Panorama Suite - 2-Bedroom, City-View
Stayed in Feb 2023
Family
21 review
4.5/5
Great
Posted on Feb 28, 2023
Fietser Residence is such an amazing place to stay at. The staff members are extremely friendly, so accommodating and go the extra mile for one.
The place that we stayed in is a little dated but it was lovely staying in the apartment as it was clean and it provided everything we needed. There is some mold on the wallpaper here and there as can be seen in the pictures but other than that the place was spotless and the hotel literally thinks of everything. They provide shaving blades, earplugs and just small details that most other hotels don't have and the beds are extremely soft and comfortable plus they provided a crib for our daughter.
The cleaning staff also cleans the rooms daily and provides new towels and bedding should you require.
Just a heads up, you will have to pay a 1000RMB deposit which will be returned once you leave the hotel and nothing is broken. Also, the TV's are really outdated and they only have cable connection so no smart TVs. There is wifi though so I would suggest taking your own TV box/stick just to keep yourself entertained. Don't forget your charger bricks as well because they don't have USB ports.
Breakfast, is also great and they have a variety of Chinese and western food.
The area itself is also great, not too far from the metro and Coco park mall is also close plus there are many restaurants and shops around to explore.
6/19
Response from Property: Dear customer, I am very glad to hear your detailed comments about our service and the facilitiest. It is a pity that the facilities and equipment of the apartment cannot afford your expectations, but we have planned to renovate the rooms and facilities soon. We sincerely thank you for your love and recognition of our apartment. I hope our apartment can be your first choice every time whenyou and your family come to Shenzhen!Welooking forward to your next coming!
SMNZE
Suite - 2-Bedroom
Stayed in May 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Great neighbourhood
Staff is friendly
Anonymous User
Suite - 2-Bedroom
Stayed in Oct 2023
Family
10 review
5.0/5
Outstanding
Posted on Oct 10, 2023
Very good service and people so nice. Hope can come again next time.
Response from Property: Dear guest, thank you very much for your evaluation! Your satisfaction is always the driving force for Xiaofu to provide better service, and every colleague of Xiaofu will provide you with warm and high-quality service with the best attitude. Wishing you a pleasant life and looking forward to your next stay!
Anonymous User
One Bedroom Superior Suite
Stayed in Oct 2023
Business travelers
6 review
4.5/5
Great
Posted on Nov 3, 2023
Good location nice service facilities also good price reasonable
Response from Property: Dear customer, thank you very much for choosing to stay in the Fietser international apartment. We are very glad to bring you a pleasant stay experience this time. It is our consistent pursuit to serve each guest well, we will seriously do every detail, so that consumers more satisfied, sincerely look forward to your next visit! I wish you good health and success in your work. Thank you!
travelasia
One Bedroom Executive Suite
Stayed in Apr 2023
Business travelers
4 review
3.0/5
Posted on Jun 25, 2023
Decent and affordable place a little out of the center. 10 minute walk to Xiangmihu Metro Station and 20 minute walk to Coco Park. 5 minute walk down the street at Xinwen Road there's a Starbucks, 7-11, Pizza Hut, McDonald's, 85, Mannings and other restaurants.
Response from Property: Dear guest, I am very pleased that you have given us such a high evaluation in all aspects! Fietser International Apartment is located in the Futian CBD, with convenient transportation and superior geographical location. It is a good choice for business travel and vacation. In addition to the high-quality service provided by our colleagues, everything is done to make your sense of staying at home feel warm. We will continue to do every detail and sincerely look forward to your next visit.
Roy
Comfy Suite - 2-Bedroom, City-View
Stayed in May 2023
Family
34 review
4.2/5
Very Good
Posted on Jul 4, 2023
Nice Nice Nice Nice Nice
Response from Property: Dear Guest, Thank you very much for your support and trust in us, we will continue to uphold the service concept of doing things with heart and careful service, so that you can feel the warmth of home in Fietser International Apartment. I wish you success in your work and happy every day!
Jovan Chua
Suite - 2-Bedroom
Stayed in May 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 13, 2023
Great place.
Response from Property: Dear customer, thank you very much for choosing to stay in the Fietser international apartment. We are very glad to bring you a pleasant stay experience this time. It is our consistent pursuit to serve each guest well, we will seriously do every detail, so that consumers more satisfied, sincerely look forward to your next visit! I wish you good health and success in your work. Thank you!
Guest User
Suite - 2-Bedroom
Stayed in Nov 2024
Family
18 review
4.2/5
Very Good
Posted on Nov 3, 2024
The location is very close to Futian central area and can be reached within ten minutes by taxi.
It is a quiet residential area.
There is a kitchen, two bathrooms, a large refrigerator, which is very convenient
On the 16th floor, the view is average. There is only one window in the bedroom that can barely see the central area.
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KAMAN
One Bedroom Executive Suite
Stayed in Oct 2024
Couples
13 review
4.0/5
Very Good
Posted on Oct 28, 2024
I booked the hotel because it has a kitchen for cooking. It is relatively old, but it is acceptable. However, the facilities and maintenance need to be improved. We stayed in room 1401. The kettle was broken. Is one of the lights on the dining table broken? It's bright and I don't know if it's the TV in the living room that's broken or the remote control that can't be turned on.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for taking the time to leave a review. Thank you very much for your feedback. We will strengthen room inspections and management and look forward to your next stay!
soyeahoo
One Bedroom Superior Suite
Stayed in Aug 2024
Couples
31 review
4.5/5
Great
Posted on Aug 24, 2024
I spent my anniversary with my girlfriend and wanted to book the same room I booked two years ago, but it was rented out for a long time. They helped to upgrade the room for free, and also helped to decorate it carefully. They also sent a cake. It was a great surprise and thank you very much.
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Guest User
Suite - 2-Bedroom
Stayed in Jul 2024
Family
21 review
5.0/5
Outstanding
Posted on Jul 22, 2024
The shop is in Jingtian District, with some shops nearby. The rooms are large and the decoration is very unique. The water temperature in the shower cannot be raised. It is too cold to take a bath. The location is close to Xiangmi Lake and it is very convenient to go to Sam's.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Xiaofu and giving us feedback! We will continue to optimize our products to bring you a better experience next time you stay! Xiaofu's superior location and considerate service are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% just for your five-star satisfaction! Looking forward to your stay again!
Guest User
Comfy Suite - 2-Bedroom, City-View
Stayed in Jun 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The service is very good, the environment is hygienic, the equipment and supplies are complete, and the room is very spacious, suitable for a family of three or four, and the price is not expensive and has high cost performance.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Xiaofu and giving us a good review! When you are away from home, you should live comfortably. We are glad that we can make you live comfortably and at ease! Xiaofu's superior geographical location and considerate service are all to make you feel the warmth of home and enjoy a quality life. We work 100% for your five-star satisfaction! Looking forward to your stay again!
KA YI
Suite - 2-Bedroom
Stayed in Sep 2024
Travel with friends
44 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The room is tidy and the service is very good
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and review. It is the constant concern and supervision of Xiaofu from customers like you that enable Xiaofu to constantly discover problems in his work, make corrections and make continuous progress. Your tolerance and understanding are encouragement and support for Xiaofu’s work! Sincerely look forward to your visit again!