Enatt Apartment(Shenzhen Chegongmiao Subway Station Store) Reviews

Response from Property: Thank you for your support and recognition, welcome to visit next time

Response from Property: We are sorry to have brought you a bad stay experience. Based on your feedback, we will strengthen the training of our staff to ensure the privacy and safety of our guests. We also thank you for choosing us to extend your stay for another day after the unpleasant experience. Wish you a new year. hapiness

Response from Property: Thank you for your support and recognition. Here are my replies to the questions you raised one by one: 1. The water stains in the room should be caused by the water stains that the aunt did not completely evaporate after cleaning. 2. The smart door lock password we use automatically generates a string of random numbers based on each guest's order during their check-in time. It is relatively safe and reliable. Since the building is not closed and managed, everyone in the corridor is You can pass freely. When you encounter other strangers knocking on the door, we will contact the property immediately to call for monitoring to understand the situation to ensure your safety during your stay. We are very sorry for the inconvenience caused to you.

Response from Property: We are very sorry for bringing you a bad check-in experience. Here we will reply to your feedback one by one: 1. Regarding the check-in process issues you reported, we have stated in the check-in instructions that you need to contact us in advance to check in online. We have contacted the platform many times about the Mainland China number you left us (we called the platform multiple times to ask the platform to contact you), but we were unable to contact you. Maybe you activated the phone number you left after passing customs. The contact window on the platform cannot send you the check-in process. According to the "Guangdong Provincial Public Security Department Online Room Reservation Security Management Regulations", you must complete identity verification before you can check in. You may have reserved a reservation on the platform. Email address for order messages. However, because the platform protects customer information, we cannot check your email address and cannot know your real mobile phone number. We cannot send you emails or text messages. We hope you understand. 2. We are deeply sorry for the inconvenience caused to you by your feedback about the decoration noise problem. Therefore, we also mentioned in the check-in instructions on the booking interface that the room will be affected by the decoration noise. As you understand, due to its The construction was done within the stipulated time and we have no right to interfere with the neighbors. 3. The welcome water you mentioned is indeed what you mentioned and understood. We only provide two bottles of welcome water, and cleaning is done one after each guest. It is not cleaned every day. Maybe you understand that we are just for the hotel. It’s no longer a B&B. This is where we differ from hotel operations. 4. After you called us about the dishware issue you mentioned, we responded to you on WeChat. There are matching tableware in the room. You can check whether it meets your needs. If you have additional needs, you need to purchase them yourself.

Response from Property: Thank you for your support and recognition, welcome to visit again next time

Response from Property: Thank you for your support and recognition. Our apartment is directly above Exit A of Chegongmiao. Chegongmiao is also one of the few subway hub stations in Shenzhen where 4 lines intersect. Therefore, subway transportation is very convenient. Welcome to visit next time. oh

Response from Property: Thank you for your stay. We are very sorry for bringing you a bad stay experience. We hope you can point out the areas where you are dissatisfied so that we can make optimizations based on your feedback and suggestions. If you have any comments and suggestions, you can give us feedback on the platform or directly contact customer service.

Response from Property: 感謝您的支持與認可，歡迎您下次光臨

Response from Property: 感謝您的支持與認可，歡迎您下次光臨