No.45 Guixin Road, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
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Runjunlan Hotel Guest Reviews
4.3/5
250 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.5
Cleanliness4.2
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All reviews(250)
Positive reviews(232)
Reviews with photos/video(47)
Clean and tidy(41)
Easy to get around(21)
Close to metro(19)
Convenient location(19)
Friendly front desk staff(13)
Strange smell in room(7)
Classy environment(6)
Negative reviews(18)
Guest User
Business Queen Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 8, 2024
The front desk service is very good, the room is clean and tidy, and the room is comfortable. It is worth recommending
Original TextTranslated by Google
Response from Property: Meeting may not have an ending, but it will definitely be meaningful. On the way to chasing the moon, Runjunlan has been illuminated by your five-star praise.
Guest User
Featured Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The lobby is clean and tidy. The service attitude is good. There are many foods when you go out. The overall feeling is very comfortable
Original TextTranslated by Google
Response from Property: Meeting may not have an ending, but it will definitely be meaningful. On the way of chasing the moon, Runjunlan has been illuminated by your five-star praise.
Guest User
Featured Queen Room
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 14, 2024
There are many snack bars near the subway entrance. The overall decoration of the hotel is warm and clean. The service attitude is good.
Original TextTranslated by Google
Response from Property: Meeting may not have an ending, but it will definitely be meaningful. On the way of chasing the moon, Runjunlan has been illuminated by your five-star praise.
Guest User
Featured Queen Room
Stayed in Nov 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 26, 2023
I booked this hotel for the first time in a hurry. The beauties at the front desk were very gentle and friendly. They also enthusiastically recommended nearby food and fun places. It was a pleasant surprise and I was very satisfied. The room was warm and stylish with high cost performance. The bedding was clean and tidy, and the facilities were complete. The pavilion on the second floor was very atmospheric at night and suitable for taking pictures in the evening breeze. In particular, the enthusiasm of the front desk will really be remembered for a long time and my heart will be warm. I will definitely come again if I have the chance!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Junlan Hotel. We are glad that you have a pleasant stay here. Full of praise and trust are also achievements that cannot be erased by others. Thank you for your recognition. We will continue to work hard to reach a higher level. We feel happy and warm because of your likes. We look forward to your next visit and wish you all the best!
Guest User
Business Queen Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Good service, clean and tidy
Original TextTranslated by Google
Response from Property: Meeting may not have an ending, but it will definitely be meaningful. On the way to chasing the moon, Runjunlan has been illuminated by your five-star praise.
Guest User
Business Queen Room
Stayed in May 2024
Couples
3 review
1.6/5
Posted on May 4, 2024
Stayed for two days in a row. On the first morning, the aunt opened the door of the room without permission. I didn't say anything, but why did she open it again on the second day? Didn't she know that someone was sleeping? It was not the check-out time. This stay experience was really bad. And the quilt in the room was dirty.
Original TextTranslated by Google
Response from Property: Thank you for your evaluation in your busy schedule. I am very sorry that you did not leave a good impression on me. Our management attaches great importance to the problem you raised. We immediately strengthened the training for the aunt on duty several times to enhance her service awareness. The cleaning staff was busy during the May Day holiday. When I knocked on the door to ask if you wanted to continue cleaning, I may have been in a hurry and forgot to knock on the door. I am really sorry. It is precisely because of your valuable suggestions that we pay more attention to the details of all aspects during the busy holidays. We will also learn from it and strive not to make mistakes again. Thank you again for your stay and wish you a happy life and smooth work.
Guest User
Selected Queen Room
Stayed in Nov 2023
Other
1 review
1.0/5
Posted on Nov 22, 2023
Cockroaches keep you company, your slippers are smelly and dirty
Original TextTranslated by Google
Response from Property: Thank you very much for your stay. We feel very guilty for not giving you a good memory at Junlan. After receiving your comments and feedback, the hotel took it very seriously and immediately carried out key disinfection. We will handle the room facilities and hygiene in a more timely manner. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Featured Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 13, 2024
I was on a business trip nearby. The subway entrance is very close. The newly renovated hotel room is very clean. I am very grateful for the service. There is an outdoor area on the second floor where you can drink tea and chat. Thumbs up
Original TextTranslated by Google
Response from Property: Dear guests, we are very fortunate to have your care and love. We are grateful and will be full of motivation to forge ahead. It is also a beacon for us to move forward. Thank you for your praise and wish you good luck~
LING888
Featured Queen Room
Stayed in Aug 2023
Couples
2 review
2.0/5
Posted on Aug 29, 2023
The bathroom has a peculiar smell, the air conditioner is not cool enough, and there is no refrigerator in the room. The environment is quite quiet. There is a subway station nearby, making travel convenient. You can choose other accommodation in the future.
Original TextTranslated by Google
Response from Property: Thank you for your stay. We are deeply sorry and remorseful for not satisfying you. The room you booked is a small, cozy and affordable room, which is also the most cost-effective room. It is located in the middle of the corridor and has an inner window design. The air quality is relatively worse than that of the rooms with windows on both sides. You will be informed of the shortcomings of the room at the front desk when you check in. If you have requirements for air quality, you can book our more advanced room type next time. The sound insulation and air quality are much better. We are deeply sorry for giving you a bad experience. We hope you will give us a chance to apologize. We will serve you more attentively and look forward to your next visit. I wish you a smooth work and a happy life.
Vicky
Deluxe Queen Room
Stayed in Jul 2023
Family
3 review
3.5/5
Posted on Jul 24, 2023
I booked a non-smoking room, but I smelled cigarette smoke from the beginning. The room was at the end of the corridor, and it started to get hot due to the sun. The equipment in other rooms is good, there is no refrigerator, and the cleanliness is not bad. The price is cheap anyway, so don’t be too demanding. The front desk staff is very polite.
The hotel is near the subway station, Exit D. There are many restaurants, supermarkets, and street vendors around. It is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for your stay. We blame ourselves for not giving you good memories. After receiving your comments and feedback, the hotel took it very seriously and immediately checked all the rooms one by one. We were negligent and did not pay attention to the details. This time, we left you with a bad impression. We are very sorry. Thank you again for your valuable suggestions. It is our great honor to meet you. We also hope that you will give us another chance. We will definitely not let you down again.
HEI..
Featured Queen Room
Stayed in Jan 2024
Solo travelers
19 review
4.0/5
Very Good
Posted on Jan 8, 2024
There was a lot of dust underground, and there were traces of dirt on the walls. When I checked in, I saw small cockroaches on the ground. The hygiene was really unclean. Shower gel and shampoo are provided in the bathroom, but there are no signs. I don’t know which one to use. improve. But the service is acceptable and the hangers need to be delivered quickly. It's close to Songyuanxia subway station.
Original TextTranslated by Google
Response from Property: Thank you for your stay. We are honored to receive your advice! The hotel has regular disinfection of the four pests. There may be omissions. We will definitely strengthen the disinfection again. The shower gel label has been verified to be detached. We have immediately put the label on. We are deeply sorry for the trouble you have caused. Please give us a chance to correct it. We will never let you down again. Thank you again for your stay and wish you a happy life!
Guest User
New Style Twin Room
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2023
The room is clean and tidy, there are many snack bars downstairs, and it is also close to the subway. It was a good stay experience
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point praise! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Junlan will be the warmest and most unique one in your memory! Come back often and I wish you well!
zjdfwh
Featured Queen Room
Stayed in Jun 2023
Business travelers
110 review
3.0/5
Posted on Jun 9, 2023
The bed is comfortable but there is no window. The experience is so-so. There are no disposable slippers. The hair dryer can only be said to have wind. . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Thank you for staying. You booked an interior window. Maybe the front desk was careless and didn't tell you in detail. I'm very sorry. The room is equipped with sandals. If you need disposable slippers, you can call the front desk and we will deliver them immediately within 24 hours. We will definitely maintain and repair the facilities. Thank you for your valuable suggestions and wish you a happy life!
Guest User
Business Queen Room
Stayed in Jul 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 3, 2023
Recommended by a friend, I was not disappointed and will continue to recommend
Original TextTranslated by Google
Response from Property: Meeting may not have an ending, but it will definitely be meaningful. On the way to chasing the moon, Junlan Hotel was once illuminated by your five-star praise. Thank you, we have received your five-star praise, thank you very much, the needs of customers are our responsibility, as long as customers feel very happy staying in our hotel, then we will continue to work hard.
Kevin518
Featured Queen Room
Stayed in May 2023
Solo travelers
2 review
3.2/5
Posted on May 16, 2023
The service is acceptable. There is a heavy smell of smoke on the second floor. There is a stench in the toilet and you will feel uncomfortable when you remove the water level (it should be a problem in individual rooms). After moving to the third floor, the above problems have disappeared. The room and bed are clean. Mosquitoes were found before check-out. Hope It will be improved next time I have a chance.
Original TextTranslated by Google
Response from Property: There are thousands of things in this world, but I love three things: the sun for the morning and the moon for the evening. Runjunlan will accompany you day and night. Thank you very much for your comments on Runjunlan Hotel. We will continue to work hard and live up to your expectations. Thank you again for your evaluation of the hotel and look forward to seeing you again!