Hefeng Hotel (Shenzhen Zhongying Street Haishan Subway Station) Guest Reviews
4.2/5
515 review
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Location4.2
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(515)
Positive reviews(471)
Reviews with photos/video(120)
Many dining options(33)
Easy to get around(31)
Friendly front desk staff(16)
Convenient for shopping(15)
Close to beach(9)
Parking difficult(6)
Highly recommended(5)
Loved the beach(4)
Negative reviews(44)
Live to enjoy
Selected Standard Smart Room (Double Bed)
Stayed in Dec 2023
Family
11 review
4.5/5
Great
Posted on Feb 13, 2024
Very good location, close to many local eating places and grocery shops... will stay again for sure
Response from Property: 尊敬的賓客:您好!很高興您選擇入住晟豐酒店,酒店地處繁華地段,有着都市的熱鬧和方便,家是避風的港灣,是温馨的小窩,是温暖身心的一隅。有愛才是家,酒店一直希望會用自己的貼心和暖心,成為您心中的那個家外之家,期盼您的下次回家!
Jordy DT
Boutique Smart Room (Double Bed)
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 19, 2024
Great stay and very clean rooms!
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注我們晟豐酒店,並將以後入住時的更多感受和體驗告訴我們,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,熱忱期待您的再次光臨。
Anonymous User
Boutique Smart Room (Double Bed)
Stayed in Oct 2022
Other
10 review
4.2/5
Very Good
Posted on Oct 25, 2022
Great hospitality. Amazing customer service. The staff is very friendly. The location is of great convenience too.
Response from Property: Thank you for your comments. Welcome next time
Sau Ching Iris
Premium Deluxe Suite (Smart Voice Control And Wireless Screen Casting)
Stayed in Feb 2024
Family
5 review
3.0/5
Posted on Feb 19, 2024
The location is very convenient. There are restaurants and convenience stores nearby. It only takes 10 minutes to go to One Mall.
The toilet is very small and it is a bit troublesome that the wash basin is not in the toilet.
The carpet is extremely dirty, there are no fences on the windows and doors, which is a bit unsafe. The locks on the windows and doors are a bit loose and unstable. It is close to a community and the floor is not high. There is no privacy when opening the curtains. The sound insulation is poor.
As soon as I opened the door, I found mosquitoes, small insects on the carpet, a dead bee, and other garbage. After the children walked around for a few times, the soles of their feet turned black.
The guy at the front desk was so considerate. When he saw us pushing our luggage and baby carriage, he helped us carry it up the two stairs. He also took the initiative to help us prepare extra pillows and quilts, and gave us an extra mosquito repellent machine.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at our Shengfeng Hotel and leaving your valuable comments. All the hotel staff sincerely apologize for not meeting your expectations. The hotel management has reviewed your comments and will continue to improve our service quality. We look forward to your attention and welcome you to visit us again!
Guest User
Smart Room (Double Bed) (Bathtub)
Stayed in Oct 2022
Couples
2 review
1.0/5
Posted on Oct 5, 2022
When I came out to play, I saw the high score, so I ordered a hotel of 450 per night. I didn't expect such poor hygiene. After turning off the lights at night, I felt flying insects flying on my face the night before. I went to the toilet at 6 o'clock today. I saw a big cockroach on the wall. I was instantly heartbroken. , jumped up instantly. There was a big cockroach on the bed, the boyfriend recorded a video, and the cockroach was still alive and kicking.
The mood to come out and play is down to the end. If there are no cockroaches, this hotel is ok, but once the hygiene is not done well, the experience is very poor 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 are not willing to stay for a second, you are willing It's your freedom to choose which hotel to choose, you can decide whether to book this hotel or not
Original TextTranslated by Google
Response from Property: Dear VIP, thank you very much for staying in our Shengfeng and leaving your valuable comments. All the staff of the hotel express our sincere apologies for not meeting your expectations. The hotel management has reviewed your comments and will continue to improve our service quality.
Anonymous User
Boutique Smart Room (Double Bed)
Stayed in Aug 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 5, 2022
Everyone must come! ! It is simply the most cost-effective hotel near Yantian District for eating, drinking, and having fun!
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to get your recognition, and it also gives us a huge motivation to continue to improve and innovate in the future services. We look forward to your visit again, and we will serve you wholeheartedly!
Anonymous User
Premier Superior Smart Room (Double Bed)
Stayed in Jul 2022
Couples
4 review
5.0/5
Outstanding
Posted on Jul 29, 2022
I feel that the hotel's facilities look very new, very clean and comfortable, and it is very close to Yihai City and the seaside. It is very convenient to eat and shop. It is a central area, and it is also very intelligent. There is also a "Xiaodu" personal butler. , so I will choose this hotel when I go out to play with my boyfriend. The owner of the big bed room was very nice and upgraded the suite. With this great stay experience~
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and taking time out of your busy schedule to comment on us. It is our consistent pursuit to serve every guest well. We will do every detail carefully to make consumers more satisfied. Looking forward to your next visit! I wish you good health and smooth work. Thanks!
Anonymous User
Selected Standard Smart Room (Double Bed)
Stayed in Jul 2022
Family
6 review
5.0/5
Outstanding
Posted on Jul 24, 2022
The hotel is newly renovated and the facilities are very new. The location is very superior, very close to the seaside plank road, Yihai City, Haishan subway station, etc. There are a lot of food around the hotel, opposite the Internet celebrity shop Shanshui Rice Noodles. Hotel service is very thoughtful and meticulous, overall very satisfied! During the epidemic prevention and control period, there are many collection points for nucleic acid in the surrounding area, and the nearby People's Hospital can even do it 24 hours a day to meet the requirements of tourists!
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is only to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really touched. Will continue to work hard to always be ready for you to come back anytime.
Guest User
Boutique Smart Room (Double Bed)
Stayed in Jul 2022
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 18, 2022
Back and forth, I still think this hotel is reliable! Sanitation environment is also very good! Going out is a breakfast shop! Close to the seaside plank road! Recommended! ! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is only to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really touched. Will continue to work hard to always be ready for you to come back anytime.
Guest User
Boutique Smart Room (Double Bed)
Stayed in Jul 2022
Business travelers
162 review
2.0/5
Posted on Jul 14, 2022
The hotel can pay attention to the hygiene of the room. The aunt seems to have not changed the sheets, a pile of hair and soot, and the Internet is really poor! ! !
Original TextTranslated by Google
Response from Property: Dear VIP, thank you very much for staying in our Shengfeng and leaving your valuable comments. All the staff of the hotel express our sincere apologies for not meeting your expectations. The hotel management has reviewed your comments and will continue to improve our service quality. Looking forward to your attention and welcome your visit again.
Guest User
Selected Standard Smart Room (2 Beds)
Stayed in Apr 2022
Other
2 review
5.0/5
Outstanding
Posted on Apr 28, 2022
The service is super good, beyond expectations, the decoration is luxurious, and the sound insulation effect is excellent. I usually sleep very lightly, but I can't hear the sound of the corridor and the next door at all. The location is also very good. Like the lady at the front desk with short hair who helped to check out on the last day, her service attitude is very good, very caring, highly recommended
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you for your encouragement and recommendation to our Shengfeng Hotel! The gold and silver awards are not as good as your praise, the gold and silver cups are not as good as your reputation, we will not let you down! Staying at our Shengfeng Hotel is the best choice. You are our family from the moment you step into the hotel door. We hope to take care of you like a family with our own thoughtfulness. Shengfeng is your warm home away from Shenzhen. Family!
Guest User
Boutique Smart Room (Double Bed)
Stayed in Apr 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 28, 2022
The style is unique, the living is comfortable, and the small voice intelligent control is quite good. You can experience it with friends. It is highly recommended! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your stay and taking time out of your busy schedule to comment on us. It is our consistent pursuit to serve every guest well. We will do every detail carefully to make consumers more satisfied. Looking forward to your next visit! I wish you good health and smooth work. Thanks! Reply time: 2022-04-27
Guest User
Smart Room (Double Bed)
Stayed in Jul 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 26, 2022
Nice and clean room
Original TextTranslated by Google
Response from Property: Hello, distinguished guest! Thank you for your visit, your satisfaction is our greatest gratification and our greatest reward. We will work harder to do every reception work well! Welcome to visit again! thanks.
Guest User
Selected Standard Smart Room (Double Bed)
Stayed in Aug 2022
Couples
3 review
1.7/5
Posted on Aug 11, 2022
First of all, I booked a room on the platform on the first day of my stay. When I went there, my companion was from the army and just came out and did not do nucleic acid. So the resident asked how to solve the problem, and whether the front desk should give suggestions and solutions, instead of always Say: I don't know, I don't know? ?
Secondly, after checking in, because it is a long stay, every time I have to clean the room, I have to do it a little, and I have not changed the bed cover. Due to the decoration upstairs, I proposed to change the room, but the front desk told me to let me go out and listen to it. I was speechless. Later, I strongly demanded to change rooms. The toilet was filled with water, and my shoes were wet when I went to the toilet. I asked to change rooms after I stayed in the room, but I told me to see if there was a room the next day and then consider whether to change it for me? ? ?
In the end, I changed to a larger room on the platform, and it turned out that I was just practicing in this room upstairs, and I had given up struggling...
Let me say one last thing. Due to the unpredictable rainy weather in Shenzhen these few days, I borrowed an umbrella from the front desk. The front desk asked anxiously: Then why did you return the umbrella when you checked out? .I'm not going to paint this umbrella either.
In general, the price of more than 200 can be considered to live in this hotel, but when it comes to service attitude, forget it. These days, the upstairs is specialized in daily training: 8:00-18:00, and the people living here should consider it carefully. Bar.
Original TextTranslated by Google
Response from Property: Hello dear guest: You have also stayed with us for nine days, and we have also helped you to change rooms. For guests who continue to stay, we usually change the sheets and quilts according to the requirements of the guests. For nucleic acid, we also have a place to guide you to do nucleic acid. We definitely don’t know when the nucleic acid results will come out. As for the decoration, we are really sorry. This is the decoration of other owners upstairs. We have also actively communicated with them. It is also normal working hours, and construction is not allowed during other rest hours. I can only apologize here!