JEN Shenzhen Qianhai by Shangri-La

JEN Shenzhen Qianhai by Shangri-La Reviews

JEN Shenzhen Qianhai by Shangri-La

No.399 Qianwan 1st Road, Qianhai Shenzhen-Hong Kong Cooperation Zone, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
JEN Shenzhen Qianhai by Shangri-La
JEN Shenzhen Qianhai by Shangri-LaJEN Shenzhen Qianhai by Shangri-LaJEN Shenzhen Qianhai by Shangri-La
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JEN Shenzhen Qianhai by Shangri-La Guest Reviews

4.7/5
Outstanding
2053 review
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2053)
Positive reviews(2006)
Reviews with photos/video(764)
Awesome gym(255)
Friendly front desk staff(138)
Well designed(133)
Delicious breakfast(96)
Tasty coffee(47)
Romantic sunset view(39)
Small room size(39)
Negative reviews(47)
Irene
STUDIO King
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 14, 2024
i have a wonderful stay experience with my family in here, Front Desk Jeremiah was very helpful and taking care of my family.
Marco yan
STUDIO King
Stayed in Oct 2024
Couples
40 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Very nice stay experience , reception Krystal and Jeremiah and viola are very helpful
Guest User
STUDIO King
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The view look so good and the staff are so nice , the gym room is so big ❤️
Response from Property: Dear Valued Guest, Thank you for staying with us and take your valuable time to share your experience. We are delighted to know that you have enjoyed our service and facilities. All of us at JEN Shenzhen Qianhai By Shangri-La, aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to JEN Shenzhen Qianhai By Shangri-La! Best Regards, General ManagerPeter Wang
Caroline
STUDIO King
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Modern and hip hotel with excellent gym and pool facilities. Easy to get access to nearby shopping malls and restaurants.
Response from Property: Dear Valued Guest, Thank you for staying with us and take your valuable time to share your experience. We are delighted to know that you have enjoyed our service and facilities. All of us at JEN Shenzhen Qianhai By Shangri-La, aim to delight and provide all our guests with the highest standards in service and hospitality. We truly appreciate your support and look forward to welcoming you back to JEN Shenzhen Qianhai By Shangri-La! Best Regards, General ManagerPeter Wang
Guest User
STUDIO King
Stayed in Sep 2024
Family
10 review
4.2/5
Very Good
Posted on Sep 18, 2024
clean and simple design. good reception staff for answer enquiries
Guest User
STUDIO King
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 2, 2024
The JEN Hotel was a pretty good place to stay overall. The room was clean and comfortable, which is the most important thing. The only downside was that there was quite a bit of noise coming from the hallway outside, though the hotel thoughtfully provided earplugs to help with that. One thing I really liked about the hotel was the common room area. It had free coffee, an ice machine, a fridge, and a microwave, which was really convenient. And the fitness center was huge, with a full-sized boxing ring, which was a nice surprise. So despite the noise issue, I'd say it was a solid hotel stay. I'd be happy to stay there again.
Response from Property: Dear Valued Guest,Thank you for choosing to stay at JEN Shenzhen Qianhai by Shangri-La, and take your valuable time to share your stay experience. Here, we are always aiming for the highest service standards and we do invest substantial time and efforts to foster the skills of our service associates and our products to meet and hopefully at times exceed our guests' expectations. We look forward to having another chance of welcoming you back soon to JEN Shenzhen Qianhai by Shangri-La.Best Regards,Peter WangGeneral Manager
Me
STUDIO Twin
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Eva very nice and helpful!
FannySZ
STUDIO+ King
Stayed in May 2024
Business travelers
17 review
4.7/5
Amazing
Posted on May 31, 2024
Very modern hotel, clean and well equipped rooms. The breakfast offer a lot of choice, very good. All is new around so still have some construction but the view from the room at high floor is nice
Response from Property: Dear Valued Guest,Thank you for choosing to stay at JEN Shenzhen Qianhai by Shangri-La, and take your valuable time to share your stay experience. Here, we are always aiming for the highest service standards and we do invest substantial time and efforts to foster the skills of our service associates and our products to meet and hopefully at times exceed our guests' expectations. We look forward to having another chance of welcoming you back soon to JEN Shenzhen Qianhai by Shangri-La.Best Regards,Peter WangGeneral Manager
TravelTG
STUDIO(L)
Stayed in Jul 2024
Couples
2 review
3.7/5
Posted on Oct 2, 2024
The room was spacious and the robotic delivery man was cute.
Guest User
STUDIO+ King
Stayed in Sep 2024
Other
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Eva nice nice nice!
Guest User
STUDIO King
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Hotel very nice!
Ange Dorine
STUDIO+ King
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Like always, my family and I had a nice stay. We came with our 7months old baby, and as you can tell, we had some expectations. And thanks to the team, everything went smooth. We stayed for 3days. Definitely recommend this hotel. A big shout out to Hilary and her team :)
Guest User
STUDIO King
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 26, 2024
I just spent a few extraordinary days at this hotel in Shenzhen, and I can only highly recommend it. From the moment I arrived, the welcome was warm and professional. The staff, always smiling, go out of their way to meet every request. The rooms are spacious, modern, and impeccably clean. The bed is extremely comfortable, and the view of the city is breathtaking, especially at night! The hotel's amenities are simply perfect: the pool is superb, especially in the evening for unwinding, and the gym is very well equipped. A special mention goes to the bar, which offers a varied and delicious menu, plus a music band playing every night.
Response from Property: Dear Guest, Thank you for choosing JEN Shenzhen Qianhai and for sharing your experience with us. We are delighted to learn that our colleagues have shown Shangri-La hospitality from start to finish. We will pass on your appreciation to our staff and are sure he will be very happy. We will continue to work hard to make every guest's experience at JEN Hotel Qianhai Shenzhen a caring and comfortable one, and all of us at JEN Shenzhen Qianhai welcome you back.Best Regards, General Manager Peter Wang
Mango0508
STUDIO King
Stayed in Sep 2024
Couples
1 review
4.2/5
Very Good
Posted on Sep 22, 2024
Great hotel, lovely service! However a bit far from the metro station, so had to grab taxis which was not huge issue!
Guest User
STUDIO King
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The hotel is clean and new. Staffs are super friendly and helpful. I enjoyed my stay in this hotel and will definitely come back again and will recommend this hotel to families and friends.