Novotel Hotels in Shenzhen

I booked a stay at this hotel for my mum and dad to celebrate my mum's 70th birthday, and the experience exceeded our expectations. To make their stay extra special, I upgraded the room and arranged for the dinner buffet and breakfast the following morning. My parents felt warmly welcomed from the moment they arrived, and the spacious, comfortable room was perfect for their needs. Shortly after they settled in, they received a call from room service offering to bring a birthday cake—a thoughtful gesture that took us by surprise. Although I had mentioned the occasion and considered ordering a cake, I hadn’t made a formal request, so this kind act made the experience even more memorable for my mum. The hotel facilities were excellent. My parents enjoyed using the swimming pool and gym, with the pool's water temperature being just right. The atmosphere was cosy, and both the dinner and breakfast were above average. What truly stood out was the exceptional service. The staff were friendly, attentive, and genuinely caring. Before my parents checked out, they were even given two coffee cards as a thank you for their stay. I can't recommend this hotel highly enough. Thank you for making my mum's birthday so special.

The hotel's location and environment very good[ThumbsUp][ThumbsUp][ThumbsUp] the room very clean. Breakfast is very traditional[Party][Party][Party] The service in the front desk is excellent. Mr. Mo 莫先生is also considerate, and the room very nice good. The room has been upgraded for free, and we will come back again next time

The facility was good, all equipment was there but the only pity point is that the hotel is quite old, therefore you will see and know that the hotel was existed for quite a long period. But overall it is a good hotel with excellent location

The hotel was shown as a 5 stars but I don't think it deserve to be a 5 stars. It's Old, water pressure is low and hard to adjust to the right temperature (it would either be really hot or cold). Wall paper was partly ripped. Bathtub wall has black spot (can't confirm if it's just dirty or mold) The overall property is not bad on the outside. It is on the boarder of HK and SZ, so it's good location if you wanna be close to HK. But note the road going in would be jammed of u are going in and out before the boarder close. Overall all, I would not recommend it as a 5 star hotel.(Unless everything else is booked) Maybe as a high 3 star. With current price I can find better place to stay in the mode center SZ area. Room stayed sees a little HK area ( it honk it is HK across the creek)

The hotel was very clean and the service was excellent. The executive lounge was an added extra with the happy hour. A special mention to the lounge staff Nicole, Luca, Emily, Amy and William who made the experience even better by providing extra support to us.

Went for my hubby’s birthday and it was lovely how they decorated the room with birthday balloons and even a card and a piece of cake. What a lovely gesture! Was a very comfortable stay, thank you! Great location too, very convenient!

Situated at the CBD of SZ, The Ritz Carlton provided us with a remarkable memory for our celebration for anniversary & happy birthday. Special thanks go to professional staff including Annie Fu, Erick Lu, Kylie, Molly, Mark, Jimmy, Mandy, Fiona, ... etc,,who took care of our stay. The cheerful day started from the “birthday cakes rain” in WeChat from Annie😄 Facilitated by her, the room was upgraded to a spacious room with interior celebration decoration as well as the stunning view of the CBD. The room setting was comfortable and the services at the club lounge on 26/F was excellent! We love the bathtub with LED TV by the window. Through the relaxing but cool staycation, we enjoyed 5 meals at the Club lounge on and a buffet breakfast on 2/F. We got great time too at the pool, sauna, & gym room, and surprisingly got a tasting cocktail at the lobby at 6-7pm. Erick was also another one key person of our amazing customer experience 😊 He is decent, humble, presentable, and friendly. The overall customer experience / journey of this stay was fab! It would be great if the hotel put more effort on general dining food taste & hygiene standard (especially the buffet restaurant Flavorz on 2/F), as well as upgrading the architecture maintainence (especially the lobby lounge ONYX on 1/F and partially in the room) which is generally ageing. Could also consider if replacing the traditional toilets as the advanced auto e-toilets in the washroom of the room. We like the staff services most and would definitely revisit again!

Very decent hotel with wonderful food, facilities and service. Price is very affordable compared to other locations of Four Seasons Hotel. Especially recommend Matsuyi (Japanese restaurant) located on 6/F of hotel for lunch or dinner.