No. 5 East Street, Chang'an District, Shijiazhuang, Hebei, 050011, ChinaView Hotel Details
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Hilton Shijiazhuang Guest Reviews
4.6/5
Very Good
2433 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(2433)
Positive reviews(2306)
Reviews with photos/video(423)
Friendly front desk staff(150)
Delicious breakfast(116)
Loved the night views(59)
Parking difficult(53)
Located downtown(34)
Great swimming pool(28)
Delicious buffet(28)
Luxurious(18)
Negative reviews(127)
Guest User
Double Hilton Guest Room
Stayed in Jul 2024
Travel with friends
4 review
4.5/5
Great
Posted on Aug 31, 2024
One of the best hotel in city. Not bad location , good price for this
Response from Property: Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We are very delighted that you generally enjoyed our overall image, especially for our service and location. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future! General Manager Olivia Guan
Louis Idehen
King Hilton Guest Room
Stayed in Apr 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Amazing experience. Highly recommended. The hotel and staffs are friendly and are very helpful. It’s a place I will love the be again. Home away from home
Response from Property: Dear Guests, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. We are so glad that you have enjoyed a pleasant and comfortable stay in the hotel, and thank you again for your recognition of our hotel. We are really looking forward to seeing you again! Thank you and best regards! General Manager Olivia Guan
Arturo Joao
Double Hilton Guest Room
Stayed in Jun 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Hotel is really nice, and you can’t beat the price. Breakfast has many options but nothing out of the ordinary in terms of taste
Response from Property: Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We are very delighted that you generally enjoyed our overall image. We will continue to strive in delivering quality services. And our relevant department will make positive improvement depend on your feedback. We are really looking forward to seeing you again! Thank you and best regards! General Manager Olivia Guan
Guest User
King Studio
Stayed in Jul 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 21, 2023
A very well kept facility with friendly, helpful staff. If you’re not comfortable with heights, don’t stay here. Even if you aren’t, consider it. I would recommend the executive suite with the 180 degree window coverage; a beautiful view to wake up to~
Response from Property: Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We are very delighted that you generally enjoyed our overall image, especially for excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future! General Manager Olivia Guan
Erik Johan
Double Hilton Guest Room
Stayed in Jul 2023
Business travelers
1 review
3.2/5
Posted on Aug 10, 2023
Frontdesk didnt want to add my Hilton honors number because I book via trip.com
Room service I cancelled after waiting more than 1 hour
Response from Property: Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. It is a apology that your inconvenient staying at our hotel. According to Hilton Honors Membership point policy, the reservation from third party neither enjoys accumulated member points nor benefits from the membership privileges. Regard to the Room serverice, Our Food and Beverage team will conduct relevent investigations and make positive improvements, Sincerely hope to welcome you back soon in the future, so that we could have the opportunity to improve our service. Thank you again for your tolerance and understanding. We are really looking forward to seeing you again! Thank you and best regards!
Guest User
Double Hilton Guest Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Great location and service.
Response from Property: Dear Guests, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. We are so glad that you have enjoyed a pleasant and comfortable stay in our hotel, and thank you again for your recognition of our hotel. We are really looking forward to seeing you again! Thank you and best regards! General Manager Olivia Guan
Dirk
Deluxe Room
Stayed in May 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Jun 4, 2023
Great hotel to stay in. For sure I will come back. Special thanks to Tyhowl, who gave me a warm welcome and quick check in and out.
Response from Property: Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We are very delighted that you generally enjoyed our overall image. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Double Hilton Guest Room
Stayed in Aug 2023
Business travelers
4 review
3.5/5
Posted on Oct 7, 2023
Hôtel make long long delay for my deposit amount returned
Response from Property: Dear Guest, thank you for staying with us at Hilton Shijiazhuang and also thank you for sharing your hotel experience with us. It is a apology that your inconvenient staying at our hotel, we will conduct relevant investigations and make positive improvements. Sincerely hope to welcome you back soon in the future, so that we could have the opportunity to improve our service. Thank you and best regards! General Manager Olivia Guan
Zahra
King Studio
Stayed in Jul 2024
Business travelers
34 review
4.0/5
Very Good
Posted on Aug 23, 2024
Good location
Response from Property: Dear Guests, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. We are so glad that you have enjoyed a pleasant and comfortable stay in the hotel, and thank you again for your recognition of our hotel. We are really looking forward to seeing you again! Thank you and best regards! General Manager Olivia Guan
Resat Ayvaci
Double Hilton Guest Room
Stayed in Mar 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on May 1, 2024
Good place to stay.
Response from Property: Dear Guests, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. We are so glad that you have enjoyed a pleasant and comfortable stay in the hotel, and thank you again for your recognition of our hotel. We are really looking forward to seeing you again! Thank you and best regards! General Manager Olivia Guan
Peggy
King Hilton Guest Room
Stayed in Dec 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 22, 2024
clean and good location
Response from Property: Dear Guests, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. Staying at our hotel, you can easily reach many business and leisure destinations, such as Hebei Provincial Museum and Library, Xiantianxia shopping plaza, Hebei gymnasium, etc. We are so glad that you have enjoyed a pleasant and comfortable stay in the hotel, and thank you again for your recognition. We are really looking forward to seeing you again! Thank you and best regards! General Manager Olivia Guan
Nasir Akram Sheikh
Double Hilton Guest Room
Stayed in Apr 2024
Business travelers
2 review
4.2/5
Very Good
Posted on May 21, 2024
All good.
Response from Property: Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We are very delighted that you generally enjoyed our overall image. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future! General Manager Olivia Guan
MelissaZhang
King Hilton Guest Room
Stayed in Jan 2022
Couples
12 review
5.0/5
Outstanding
Posted on Feb 18, 2022
Amazing service. Hotel staff did all the arrangements according to what I wanted.
Best anniversary weekend
Response from Property: Dear Guests, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. We are so glad that you have enjoyed a pleasant and comfortable stay in the hotel, and thank you again for your recognition of our team members. We are really looking forward to seeing you again! Thank you and best regards!
Xishanjiwawa
Double Hilton Guest Room
Stayed in Nov 2024
Family
22 review
5.0/5
Outstanding
Posted on Dec 19, 2024
It is the closest hotel to Hebei Museum, just across the road.
Facilities: Average
Room: The bed is comfortable, the bath water is good.
Hygiene: OK
Service: Good. When checking in, they said that we might check out later the next day, so they directly noted that we would check out at 2pm. There was not enough water to drink, so they asked for two bottles, and they brought four bottles at once. When we sat down for breakfast, they would ask us what drinks we wanted, and they would deliver them to the table. They also collected the used tableware in a timely manner.
Breakfast: Generally, Chinese food tastes better than Western food.
Original TextTranslated by Google
6/13
Response from Property: 尊敬的賓客,非常感謝您選擇下榻石家莊希爾頓酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Guest User
Double Hilton Guest Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
This is a very unique hotel. The front desk is on the 31st floor, and the top floor is the 53rd floor. Wang Qian at the front desk provided very good service and gave two people free breakfasts. There were also many breakfast samples. The hotel is also located in the city center, which is very convenient for travel. It was a good stay experience.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,石家莊希爾頓酒店向您表示最誠摯的問候!很高興看到您對入住體驗感到滿意,對此我們表示感謝。我們已將您的表揚第一時間轉達給了員工,我們會一如既往不斷為我們尊貴的賓客提供優質的入住體驗。您的認可是我們最大的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!