Waldorf Astoria Beijing Reviews

Response from Property: Dear guests, thank you for choosing Waldorf Astoria Beijing and leave your recognition of the hotel. It's a pleasure for you to remember the names of our team members. Vivian, Kelly and Lily are excellent members of the hotel team. Thank you for recognizing them. In addition, as you said, Waldorf Spa Beijing is able to restore health and vitality, improve blood circulation, relieve tension, strengthen the body's immune system and increase vitality. We sincerely hope that in the near future, you can let us have another opportunity to welcome you to experience more hotel facilities and services, so that we can bring you a more perfect experience! Looking forward to meeting you next time, I wish you a smooth work and a happy life! Reply by: Christina/General Manager

Response from Property: Dear guest,Thank you for choosing the Waldorf Astoria Beijing and taking the time to share your experience with us in such detail and with great care. Our hotel is committed to providing an unforgettable experience at its core, with a focus on casual luxury and elegant service, ensuring that every guest feels the true Waldorf service. Each team member of our hotel is well-versed in the art of hospitality, offering sincere and genuine service that makes our guests feel valued and comfortable. We appreciate your stay and hope to see you again soon. Wishing you success in your work and happiness in your life! Reply by: Christina Yang/General Manager

Response from Property: Thank you for taking the time to share your feedback about your recent stay at Waldorf Astoria Beijing. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future! I wish you a smooth work and a happy life! Reply by: Christina 杨婷婷/General Manager

Response from Property: Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing and for taking the time to share your experience with such care and attention. Our primary goal is to create exquisite peach gardens, provide sincere and elegant service and experience of a lifetime. In order to create an exceptional living environment, each room of the hotel offers advanced modern equipment and luxurious room amenities. As a distinguished guest of the hotel, your recognition of our service is our goal and motivation! We are very glad that you have had an unforgettable and pleasant time here. We sincerely hope that in the near future, you will give us another opportunity to welcome you and experience more facilities and services of the hotel, so that we can bring you a more perfect experience! Thank you again for taking the time to leave your feedback. I wish you a happy work and life. Reply by: Christina Yang/General Manager

Response from Property: Dear Guest, thank you for choosing to stay at Waldorf Astoria Beijing and for taking the time to share your experience with such care and attention. Our team members are well versed in hospitality and have the integrity to make our guests feel honored and comfortable. Thank you for recognizing Helen as an artist of hospitality who anticipates the needs of our guests, pays attention to detail, and strives to create memorable moments for our guests. We value each and every guest's experience and delivering a great service experience is our mission and priority. As you mentioned, the hotel's F&B team is committed to creating personalized and exclusive services for our guests, and will prepare surprises in advance for those who will be staying with us. Thank you again for staying with us and we hope to see you again soon to create a Waldorf experience just for you. Once again, happy birthday to your children, and we wish you the best of luck and happiness in your endeavors! Response by Christina Tina Yang/General Manager

Response from Property: Waldorf Astoria Beijing opened on February 21st, 2014, and it’s the second Waldorf Astoria Hotels & Resorts in China. The all-copper main building is an impressive landmark. The main building of the hotel has 170 deluxe rooms with unique features. In addition, the Waldorf Hutong Courtyard Suite was built based on Ming Dynasty Royal Palace, has three Courtyard Suite and one Two Bedroom Suite located in two beautiful courtyards separately. I hope to see you return to us soon to shape your own unique Waldorf Astoria experience. Reply by: Christina Yang Tingting/General Manager

Response from Property: Dear guests, thank you for choosing Waldorf Astoria Beijing and leave your recognition of the hotel. Whether it is before arrival or during stay, team members will pay close attention to the experience and needs of guests, in order to provide timely and warm help and service, and do their best to help guests. In addition, the VIP twin room you are staying in uses a 1.5 × 2 meter king bed, which is the preferred room type for families. We are glad to know that you were satisfied with the overall service of your stay at the hotel. We hope that we gave you and your family a pleasant and unforgettable stay. It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and attentive service to every guest is the goal and commitment of all our team members. Thank you again for staying and look forward to seeing you again soon. I wish you a smooth work and a happy life! Reply by: Christina/General Manager

Response from Property: Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing and for taking the time to share your experience with such care and attention. The hotel takes casual luxury, elegant service as its essence and unforgettable experience as its core, and is committed to making every guest feel the real Waldorf service. We are very glad that you have spent an unforgettable and pleasant time here. At the same time, we also thank you for your comments and suggestions. The replacement and maintenance of hotel room facilities are constantly updated. We sincerely hope that in the near future, you will give us the opportunity to welcome you again and experience more facilities and services of the hotel. Thank you again for taking the time to leave your feedback and have a nice life! Reply by: Christina Yang/General Manager

Response from Property: Thank you for taking the time to share your feedback about your recent stay at Waldorf Astoria Beijing. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future! I wish you a smooth work and a happy life! Reply by: Christina 杨婷婷/General Manager

Response from Property: Dear guests, thank you for choosing to stay at Waldorf Astoria Beijing and taking the time out of your busy schedule to share your heartfelt experience with us. Our primary goal is to create an exquisite zone, offering sincere and elegant service and an experience of a lifetime. In order to create an extraordinary living environment, each of the hotel's guest rooms is equipped with state-of-the-art modern equipment and luxurious in-room amenities. As a valued guest of the hotel, your recognition of our services is our goal and motivation! We are glad that you have spent a memorable and enjoyable time here. We sincerely hope that in the near future, you will give us another chance to welcome you and experience more facilities and services of the hotel to bring you a more perfect experience! Thank you again for leaving your valuable comments in your busy schedule. Wish you all the best. Respondent Christina Yang/General Manager

Response from Property: Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing and for taking the time to share your experience with such care and attention. Our primary goal is to create exquisite peach gardens, provide sincere and elegant service and experience of a lifetime. In order to create an exceptional living environment, each room of the hotel offers advanced modern equipment and luxurious room amenities. As a distinguished guest of the hotel, your recognition of our service is our goal and motivation! We are very glad that you have had an unforgettable and pleasant time here. We sincerely hope that in the near future, you will give us another opportunity to welcome you and experience more facilities and services of the hotel, so that we can bring you a more perfect experience! Thank you again for taking the time to leave your feedback. I wish you a happy work and life. Reply by: Christina Yang Tingting/General Manager

Response from Property: Dear valued guest, please allow me to extend my sincerest greetings to you! Thank you very much for your detailed feedback. I have shared your feedback with the team and discussed the enhancement action plan together. High demand for room cleanliness, smooth communication between all departments, attention to details of service, maintenance and updating of facilities are the basic points of our guest service. It is only when we start from the fundamentals of service that we can provide our guests with sincere and elegant service and create a memorable stay. Thank you again for taking the time to leave your feedback, and we wish you a happy work and life. Respondent: Christina Yang /General Manager

Response from Property: Dear guests, thank you for choosing to stay at the Waldorf Astoria Beijing and for taking the time to share your experience with such care and attention. Our primary goal is to create exquisite peach gardens, provide sincere and elegant service and experience of a lifetime. In order to create an exceptional living environment, each room of the hotel offers advanced modern equipment and luxurious room amenities. As a distinguished guest of the hotel, your recognition of our service is our goal and motivation! We are very glad that you have had an unforgettable and pleasant time here. We sincerely hope that in the near future, you will give us another opportunity to welcome you and experience more facilities and services of the hotel, so that we can bring you a more perfect experience! Thank you again for taking the time to leave your feedback. I wish you a happy work and life. Reply by: Christina Yang/General Manager