Philip
September 11, 2023
Great location, awful service and bad hygiene
The good part first – Sibiu is a beautiful town, and the hotel is well located – an easy walk from the centre.
The customer service we received was atrocious. On arrival, we went in the restaurant entrance instead of reception (our mistake), to be told off like children by the receptionist. He didn’t smile once, didn’t welcome us, and seem totally unsuitable for a front of house role.
The hotel advert said it had parking available, but this turned out to be parking on the public pavement in front of their gate!
Our room was clean and tidy, but the safe was locked when we arrived, so we couldn’t use it.
Worse was to come when we had breakfast the next morning – food which should’ve been kept chilled was left out in a very warm room, e.g. the 8–10 yoghurts were warm to the touch. We mentioned this, to be met with a shrug. The breakfast choice was limited, with numerous flies walking over the food. The fried eggs were overcooked and locked as if they’d been sitting out for ages.
If location is your only criteria, then okay, but otherwise we definitely wouldn’t recommend the Noblesse Boutique Hotel in Sibiu.