ST Signature Tanjong Pagar

ST Signature Tanjong Pagar Reviews

ST Signature Tanjong Pagar

32 Tras St, 078972, SingaporeView Hotel Details
ST Signature Tanjong Pagar
ST Signature Tanjong PagarST Signature Tanjong PagarST Signature Tanjong Pagar
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ST Signature Tanjong Pagar Guest Reviews

4.1/5
Very Good
263 review
Verified reviews
Location4.4
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(263)
Positive reviews(248)
Reviews with photos/video(90)
Awesome stay(82)
Clean and tidy(63)
Convenient location(26)
Average sound insulation(20)
Easy to get around(19)
Close to metro(15)
Great value for money(13)
Many dining options(8)
Negative reviews(15)
Guest User
Cabin S, Shared Bathroom
Stayed in Sep 2024
Other
2 review
4.0/5
Very Good
Posted on Sep 3, 2024
Rooms should have a bigger bed and the Aircon tends to auto switch to a higher temperature at times which could be a hassle.
Le Minh Tam
Cabin S, Shared Bathroom
Stayed in Aug 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Aug 25, 2024
Great location close to Maxwell Hawker, Fairprice, Korean & Japanese restaurants...Clean & tidy, instant support from Team. It will be great if the room has mini fridge in room.
Alex2922
Cabin S, Window, Shared Bathroom
Stayed in Jun 2024
Solo travelers
7 review
1.0/5
Posted on Jun 11, 2024
Really most terrible experience with this hotel. 5 meters near hotel construction and very noise. Also at night time a lot of drink people scream loudly all night. After 1 night ask the hotel for check out and return money, but they say NO. Why????? loss of money 🤦🏻♂️ Let's talk about the hotel: 1. The room is small, but they don't hide that. My bed was on a loft under the ceiling, which is not very convenient and, more importantly, stuffy to sleep in. Additionally, at 176 cm tall, I couldn't fully stretch my legs. The pillows were so bad and cheap that I don't even know where they could have bought such ones. The room entrance is through Bluetooth on your phone, but it never worked, so I had to enter a 9-digit code instead. What if the phone runs out of battery? There is no staff anywhere, just a tablet downstairs. 2. Shared toilets and showers: The toilet door opens inward, and once you enter, you need to press right up against the toilet to close it. Plus, the toilet stalls are always dirty. 3. In the showers, there's only one hook for a towel, so what are you supposed to do with your clothes? Also, the women's showers are on the second floor, and the men's are on the third, which is very inconvenient.
Response from Property: Dear Alex,We’re very sorry to hear about your disappointing experience and appreciate you bringing these issues to our attention. We understand that the construction noise and disturbances at night were very disruptive and a room change might have helped avoid some of the noise. The ventilation can be adjusted to your preferred level for better airflow. To access your room via Bluetooth, please set the app to “always allow.” If your phone runs out of battery, you can contact our online host via tablet at the lobby. We do have onsite hosts at the lobby, and we regret that you didn’t encounter them during your stay. We also apologize for the issues you faced with the shared toilets and showers. The cleanliness of our facilities is a priority, and they are scheduled for regular cleaning. If you notice any issues, you can report them via WhatsApp, and our team will respond as soon as possible.Thank you for your feedback, which helps us make necessary improvements. We hope you might consider giving us another chance in the future.Warm regards,Jason TohMarketing Services Manager
Cass_C
Cabin S, Double, Window, Private Bathroom
Stayed in Jun 2024
Solo travelers
2 review
3.7/5
Posted on Jul 16, 2024
I booked a room with a private bathroom and had a pleasant stay. The self-check-in process was smooth, thanks to the assistance of the friendly staff. Although the room was small, it was well equipped, and the bathroom, though quite small, was functional. The hotel is conveniently located, just a 5-8 minute walk to the MRT at Tanjong Pagar station. Their service is top-notch, even without a 24-hour front desk. I had an issue with the shower head and contacted customer service via WhatsApp. The midnight shift staff promptly came to my room to try and fix it. When it turned out to be beyond her reach, she offered to change my room. Since I was checking out the next day, I chose to stay in the same room. Early the next morning, they brought a worker to replace the shower head with a new one, just to ensure I could enjoy my shower before checking out. Thumbs up for their exceptional service!
Response from Property: Thank you for leaving us such generous compliments. We are glad that you enjoyed your stay with us. We look forward to welcoming you to ST Signature again soon.
Anonymous User
Cabin M, Shared Bathroom
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room was kind of small but it’s ok to spend 3 days in China town. I personally like the shower room even we shared with other neighbors but it was literally clean and comfortable. And Walking to the Maxwell station would take just 4-5 mins.
Response from Property: We're thrilled to hear that you had a delightful stay. We look forward to welcoming you again on your next visit!
Anonymous User
Cabin S, Window, Shared Bathroom
Stayed in Aug 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Aug 18, 2024
Will come back and book again
PloiPloi
Cabin S, Shared Bathroom
Stayed in Mar 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Mar 17, 2024
Good location, near Maxweii and MRT; good service; provide soap and shampoo, pthers have to bring yourself, hotel should provide slipper 🥹
Response from Property: We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.
Valentina Zlatarova
Cabin S, Shared Bathroom
Stayed in Aug 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Aug 29, 2024
I've stayed a few times in the hostel. The location is great, close to three metro stations and Maxwell center for food. Front desk is always helpful with check in. Some of the ceilings in the showers need some tlc but everything is clean and works nicely.
Hang Lam
Cabin S, Shared Bathroom
Stayed in Feb 2024
Business travelers
1 review
4.5/5
Great
Posted on Mar 1, 2024
There is quite clean and quiet, the disadvantage is no staff service you after midnight
Response from Property: Thank you for sharing your comments with us. As a smart co-living hotel, we utilize innovative methods to simplify conventional processes. Our mobile app offers easy access to assistance, and our team is available 24/7 to address any concerns you may have. Additionally, we have onsite hosts and staff who rotate among properties, ensuring that they can respond promptly if needed. We hope this clarifies the situation and provides you with peace of mind going forward. We look forward to welcoming you back soon!
Hellomintjung
Cabin M, Shared Bathroom
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Good place for stay and rest in holiday~~~~~~~~~~~~~~~~~~
Response from Property: We hope to welcome you back for another stay in the future!
Guest User
Cabin S, Window, Private Bathroom
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jun 26, 2024
Great location and staff are friendly. However, don’t recommend booking the room with private bathroom because the space of bathroom/shower is extremely small, which is not worth the money.
Response from Property: We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.
Guest User
Cabin M, Window, Private Bathroom
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jun 8, 2024
It’s a nice stay but def has some mold on it’s curtains, could improve on that but everything else was great! Service, location and there was even a usable kitchen and fridge!
Response from Property: Thank you for taking the time to share your valuable comments. We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.
Anonymous User
Cabin S, Double, Window, Private Bathroom
Stayed in Dec 2023
Couples
156 review
4.7/5
Amazing
Posted on Dec 12, 2023
The location of the hotel was convenient. There's a lot of restaurants and cafes around.
Response from Property: We're pleased to hear that you had a great experience. We look forward to welcoming you back soon!
x nv
Cabin M, Shared Bathroom
Stayed in May 2024
Couples
4 review
4.2/5
Very Good
Posted on May 26, 2024
Clean, comfortable stay. Small rooms but quiet and comfortable, goodshared amenities and kitchen.
Response from Property: It is a great pleasure for us to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
Terry
Cabin M, Shared Bathroom
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on May 13, 2024
The Cabin M is very small, I thought is a medium room? Nonetheless, the facilities and bed is comfort and convenient. Overall is still above average. Too many mirrors but less cupboard, and the windows is sealed with tissues.. dunno why, we want to open windows, but cannot be opened. Rain shower and tissue supply is sufficient. Good.
Response from Property: We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.