Victor's Residenz-Hotel Berlin Tegel

Victor's Residenz-Hotel Berlin Tegel Reviews

Victor's Residenz-Hotel Berlin Tegel

Holländerstraße 31, Berlin, 13407, GermanyView Hotel Details
Victor's Residenz-Hotel Berlin Tegel
Victor's Residenz-Hotel Berlin TegelVictor's Residenz-Hotel Berlin TegelVictor's Residenz-Hotel Berlin Tegel
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Victor's Residenz-Hotel Berlin Tegel Guest Reviews

3.9/5
Good
48 review
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(48)
Positive reviews(14)
Negative reviews(4)
Cheung Ka Chung
Comfort Double Room
Stayed in May 2022
Travel with friends
1 review
4.7/5
Amazing
Posted on Jun 2, 2022
Although it takes around 10 minutes walk to the closet metro station, supporting employees and great conditions of the room still providing a great living experience in this hotel!
Sylvia Lemus
Deluxe Room
Stayed in Jul 2022
Travel with friends
4 review
4.7/5
Amazing
Posted on Jul 28, 2022
It was a very nice hotel. Really enjoyed our stay there. Good customer service.
Guest User
Deluxe Room
Stayed in Oct 2023
Travel with friends
5 review
4.0/5
Very Good
Posted on Oct 22, 2023
It was perfect for us for a short stay, we had an appointment nearby, so the location was perfect for us. The breakfast was very good and plentiful. We had a deluxe room and everything was very nice and clean.
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Guest User
Standard Single Room
Stayed in Nov 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 20, 2023
Top👍
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Guest User
Comfort Double Room
Stayed in May 2022
Travel with friends
1 review
3.5/5
Posted on May 15, 2022
Price performance OK
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JCB065
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 16, 2024
Set just a short walk from the Franz Nuemann U Bahn, we really enjoyed our 2 night stay here. And only 20 mins from Alexanderplatz on U8 so an ideal base for visiting the city centre. 24/7 helpful reception and generally 4 star facilities despite 3 star rating. Would stay here again without hesitation
Response from Property: Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our central location. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team
lubabas
Stayed in Sep 2023
Business travelers
3.0/5
Posted on Sep 22, 2023
Good place, safe neighbour hood. Easy access to Central city. Hotel staffs are good. Cleanliness good. Amneties are good. Except buffet breakfast. Monotonous menu, not much items. Only suitable for europeans and not for asian. No egg stations
Response from Property: Dear guest, Thank you very much for staying with us and for bringing your experience to our attention. We are delighted to see that you enjoyed your stay and very much appreciate your comment about our friendly staff and the cleanliness. We are looking forward to welcoming you again at our Victor´s Residenz-Hotel Berlin Tegel in the future. Best regards The Victor´s Residenz-Hotel Berlin Tegel Team
Guest User
Stayed in Nov 2022
Business travelers
1.0/5
Posted on Nov 15, 2022
I was VERY unhappy. Arrived at 1 am after a LOOONG day. Parking: horrible. Check-in was a nightmare, possibly the worst I had on the tour. Fell asleep - to be woken by the front desk guy asking if he could charge my credit card. At 2 pm. Come on. The card was charged days later, brutally overcharged. Sorry guys, I have enough.
Response from Property: Dear guest, Thank you for taking the time to tell us your opinion about your stay. We are very sorry that you could not have a better experience in our house. Your assessment is therefore very helpful for us to learn and improve. We are working to make sure that our guests have nothing missing. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team
Guest User
Stayed in Jun 2022
Other
1.0/5
Posted on Jun 14, 2022
What an awful experience!!! I booked a room for a friend who checked in at 9pm, and had to until almost 1am to be allocated a room. It is an absolute disgrace. When checking in he was told there was no room for him, even though we had received an email from the hotel about the booking. After a lengthy telephone call with the front desk, they finally confirmed they had found the booking, but still made the guest wait THREE HOURS before being given a room on the 6th floor. They definitely need to brush up on their customer service skills!
Response from Property: Dear guest, Thank you for taking the time to tell us your opinion about your stay. We are very sorry that you could not have a better experience in our house. Your assessment is therefore very helpful for us to learn and improve. We are working to make sure that our guests have nothing missing. If you give us the chance to win back your trust, we guarantee you to do our best so that you can have a good experiences with us as other guests. Kind regards The Victor´s Residenz-Hotel Berlin Tegel Team
RCSchu
Stayed in Apr 2024
Travel with friends
4.0/5
Very Good
Posted on Apr 2, 2024
We stayed in the hotel for 3 nights with a group. The staff, especially in the restaurant and breakfast room, were extremely friendly. The rooms were very clean, but not very inviting due to the floor tiles in the entrance area. The mattresses were much too hard in my opinion, so I slept badly. (This is of course a very personal assessment, but a request at reception to perhaps put a soft pad on the mattress was not met - without any response). The breakfast was excellent. Everything was there and of good quality, which is not necessarily a given in a 3* hotel.
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Guest User
Stayed in Jun 2023
Other
4.0/5
Very Good
Posted on Jun 5, 2023
The hotel was clean, tidy and had very friendly staff. A large breakfast room with a terrace and a high-quality breakfast rounded off the positive impression. The hotel is not centrally located, but this is compensated for by the frequent buses (120 and 128) to the subways at Leopoldplatz or Osloer Strasse. Bus 128 has a direct connection to the main train station.
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Response from Property: Dear guest, we thank you for your stay in our hotel and for the time you took to share your impressions with us. We are very pleased to hear that our breakfast buffet pleasantly surprised you. We would like to convince you once again that you can feel completely at home with us and hope to see you again soon in Berlin. Warm greetings from Berlin Your team from Victor's Residenz-Hotel Berlin Tegel
Guest User
Stayed in May 2023
Family
4.0/5
Very Good
Posted on May 10, 2023
I visited my little son (5) over the weekend with his father, who was staying there for two weeks on business. We were very satisfied. For an additional charge, everything was prepared for us... including an extra folding bed for our child... The staff even sent us my lost earring and headphones. Really super nice... The room was big and spacious, I just missed a fridge... that would be nice, especially in the summer and when you're staying for a longer period of time. The breakfast was really great too, especially the little cheese rolls were a dream. Only the fruit didn't look very fresh anymore... But all in all, great👍🏻
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Response from Property: Dear guest, thank you very much for being our guest and for taking the time to share your impressions of your stay with us. We appreciate your friendly and very positive feedback and would be delighted to be your host again soon. Best regards from Berlin, your team at Victor's Residenz-Hotel Berlin Tegel
Guest User
Stayed in Feb 2023
Couples
4.0/5
Very Good
Posted on Feb 26, 2023
There are many hotels in Berlin - but if you want to find an attractive hotel in the Tegel / Reinickendorf / Wittenau area, you'll have to look for a while. The Victor's Residenz-Hotel is an attractive mid-range hotel with pluses: - clean, modern, spacious, quiet rooms - great shower and bathroom - affordable underground parking at €15 per night - breakfast OK - friendly staff and minuses: - "new", sustainable cleaning concept: dirty dishes were not changed several times - hotel bar only open until 11 p.m. or not at all, then drinks (due to lack of a minibar) only available from the coin machine in the lobby (bottle of beer, for example, €4). All in all, recommended due to a lack of alternatives in this area.
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Response from Property: Dear guest, thank you very much for your review. We are very pleased with your positive feedback and hope to be your host again soon. We also thank you for your comments. Best regards from Berlin, your team at Victor's Residenz-Hotel Berlin Tegel
Guest User
Stayed in Dec 2022
Other
1.0/5
Posted on Dec 13, 2022
The room was very run down, with worn furniture. Renovation was more than necessary! At the door, a massive crack from the ceiling to the floor immediately glared at us. In front of the main entrance stood a group of slightly drunk hotel guests with beer bottles and beer cans who spent half the night talking and burping very loudly. The room was very loud, right on a main road. And then they tried to charge us twice the amount of the bill... Serious is something else.... Kind regards, the Heppe/Fink family 111
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Response from Property: Dear guest, first of all we would like to thank you very much for your stay in our Victor's Residenz-Hotel Berlin Tegel. We are very sorry that we were not able to win you over 100% with the quality of our hotel. We would therefore be delighted to be able to convince you of the opposite on your next stay and hope for another opportunity to be your host. Best wishes from Berlin Your team at the Victor's Residenz-Hotel Berlin Tegel
Guest User
Stayed in Oct 2022
Business travelers
4.0/5
Very Good
Posted on Oct 30, 2022
Dienstlich war ich in Berlin unterwegs und habe einige Nächte im Hotel verbracht. Das Zimmer mit großem Bad war ansprechend und wurde jeden Tag gereinigt. Das Frühstück war ebenfalls mit Brot, Brötchen, Aufschnitt, Obst, Rührei, Kaffee etc. am Buffett reichlich in der Auswahl, ok die Brötchen dürften ruhig etwas knackiger sein. Das war aber das einzige Manko beim Frühstück. Es gibt eine Hotelbar, in der allerdings nur kleine Gerichtet angeboten werden. Aber im Umfeld befindet sich eine deutsche Gaststätte, ein netter Italiener und auch ein Kroatisches Lokal ist nicht weit entfernt.
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