Athenee Hotel Vientiane Reviews

I recently stayed at Athenee Hotel and, unfortunately, my experience was far from satisfactory. Mixed feelings about the staff. The check-in person was clueless, didn’t speak English/unable to communicate, and was busy playing games on their phone. Other staff were more communicative, but the initial experience was negative. We requested airport pickup twice before arriving, but got no response. The room was dirty with dead flies and hair. The water was cold, and WiFi only worked temporarily after we complained. The last day (after two days already with no hot water) we had also no tab water so NO WATER AT ALL!!! After sharing our anger - all we got was laugher and „apologies“ but nothing to make the situation better… we even had the impression they don’t take us seriously… No room service or drinking water was provided. The location is okay, but breakfast was poor—just eggs, sausage, and dry toast. After asking, we got some bananas. No coffee or drinks were available. The atmosphere was cold and unwelcoming. We felt unwanted throughout our stay. We had better service in $8 hostels. Overall, not worth the money and wouldn’t recommend. Stay away from this place! Only plus was the spacious room and comfy mattress.

The hotel is not easy to find: LOCA app for local taxis does not see this hotel so the passengers must pin the location on the map themselves. The entrance is not really representative - guests have to enter the "Mister Donut" shop which has predominant sign over the door while the information about the existence of the hotel in this place is just a banner on the pavement. The room price includes a breakfast but it is served from 8 am which makes it impossible to get for someone who must leave at this time (please note that many hotels serve breakfast from 7 am) Finally, in the description of the rooms there is no information that the rooms have actually NO hot water which - for some guests - might make significant difference. The staff speak very little English so any more sophisticated communication (beyond "Good morning") must be performed using translator apps.

No frill . Clean and bright room . Breakfast on menu , good . Near Airport bus route

Condo type hotel perfect for a few days. Very comfortable bed. Just a little dull and boring. Location is very good and convenient

Hotel is under renovation, there is a construction works in neighboring rooms. Electricity has been shut down twice while i was staying in room.

good, new hotel and great location for business

Terrible place to stay. Lousy room had to change a few times even though its supposed new. Not working hot water, aircon and smell in the toilet. Not recommended

Clean, Nice service. Not too far from downtown

Good service bad location can't find a parking space

Convince place

The accommodation is very beautiful. The transportation is convenient, near Patuxai. The room is very clean, the air conditioner is very cool, the service is good, the bathroom is clean, and the bathroom mirror can adjust the light. Overall, everything is good. If I have a chance to travel to Vientiane again, I will go back to use the service again.

The front desk is like a normal guesthouse. They speak a few words in Mandarin, but most of the time they still need translation software. It was newly renovated during the holidays, but it feels very average. The shower head 🚿 is broken. Many local tuk-tuks don't know this place, so you need to translate for them. The breakfast in the restaurant is okay, but their waiters lie there and sleep during the day, which makes me feel a little uncomfortable when eating. Smoking is not allowed in the room 🤫 Most importantly, it is best not to stay in the room next to Room 102, because there is a laundry room below, and the roar of dry cleaning agents can last from 8 am to 9 pm. Don't even think about sleeping during the day, but it doesn't matter for people who sleep well. However, it is very close to the Arc de Triomphe, about a 5-minute walk, and there is a bar nearby that is okay,

There are several power outlets but no power. But the employee brought a plug for me. The plug frame is ready to come off whenever touched. The water flows very gently. Just like other people's reviews are not wrong. Door 402 means you can see right into the room. The hinge between the door and the knob is ready to fall apart at any moment. The best thing would be a bed. As for breakfast, I don't know because I rushed to the train station at 6:30 in the morning. (Breakfast, the employee informed me that it starts at 8:30, very late. Seriously) Check-in time is 2:00 p.m. But at 2:00 p.m., the staff just went up to check the room and refill the bar.

The water pressure in the shower was good. The shower room had poor drainage and turned into a pool. There were mosquitoes in the room.