To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(1631)
Positive reviews(1587)
Reviews with photos/video(387)
Delicious breakfast(184)
Convenient for shopping(98)
Large rooms(89)
Close to metro(71)
Comfortable bed(48)
Delicious buffet(36)
Has facilities for children(17)
Convenient public transportation(16)
Negative reviews(44)
Tay R
Deluxe King Room
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Nov 17, 2024
Room was clean, had a good night's rest. Forgot my mobile's charger in the room after check out, staff was understanding and immediately activated my room card for another hour.
Maslinda
Deluxe King Room
Stayed in Oct 2024
Family
27 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Very nice clean muslim friendly hotel.The staffs all are friendly never ever i see 1 who has a sulky face on. The pool omg awesome.Tho its very small BUT FUN most importantly for the children.I LOVE THIS PLACE OMG
6/11
Response from Property: Dear Maslinda,Thank you for your wonderful feedback! We're delighted to hear you enjoyed our clean, Muslim-friendly environment and found our staff to be consistently welcoming. It's great to know the pool brought joy to the children, even with its cozy size. We're thrilled you love staying with us and look forward to welcoming you back for more memorable experiences!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Anonymous User
Deluxe King Room
Stayed in Nov 2024
Couples
51 review
4.7/5
Amazing
Posted on Nov 11, 2024
The hotel is along Orchard Road which makes it a prime location for shopping. Room was clean. Service staff were friendly.
Response from Property: Dear Guest,Thank you for sharing your experience! We're delighted you enjoyed our prime location on Orchard Road and found our rooms clean and our staff friendly. We hope to see you again for another enjoyable stay!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Tori Anne
Deluxe King Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 12, 2024
Great location!
Check in was fast and easy
Hotel is clean
Wonderful housekeeping
Overall comfortable for a 2 night stay
Response from Property: Dear Tori Anne,Thank you for your kind words! We're delighted that you enjoyed our convenient location, smooth check-in, and the cleanliness of our hotel. It’s wonderful to know that housekeeping made your stay comfortable as well. We hope to welcome you back for another enjoyable stay in the future!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Edwin John Chan
Deluxe King Room
Stayed in Oct 2024
Couples
12 review
4.7/5
Amazing
Posted on Oct 22, 2024
The room was large and clean. The sofa was a little dirty and smelly. Overall the place was good and they have a wonderful dinner with us all. Very good breakfast at the hotel. Love it.
Response from Property: Dear Edwin,Thank you for sharing your experience! We're delighted to hear that you enjoyed the spacious and clean room, as well as the wonderful dinner and breakfast offerings. We apologize for the issue with the sofa and will ensure that our housekeeping team looks into it to maintain our usual high standards. We hope to welcome you back for another great stay soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Anonymous User
Deluxe Room
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Staff were very nice and accommodating to my needs and questions, they also gave me a cookie and card for my birthday.. breakfast buffet was also very nice with a lot of options and good quality. I would recommend 👍
Response from Property: Dear Guest,Thank you for sharing your experience! We're so glad to hear that our team made your birthday extra special with a cookie and card. It’s wonderful that you enjoyed the breakfast buffet and appreciated the variety and quality. Your recommendation means a lot to us, and we look forward to welcoming you back soon! Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Sani Nirmala
Deluxe Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Nice room and strong shower pressure. I got the room upgraded when check-in and all the staff during my stay have been helpful and warm. If i can suggest for the service of the hotel, to check their birthday in the ID and prepare something when the customer check out or during stay
Response from Property: Dear Sani Nirmala,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your upgraded room and the strong shower pressure, as well as the warmth and helpfulness of our staff throughout your stay.We appreciate your thoughtful suggestion regarding birthday recognition. It’s a great idea, and we’ll definitely look into ways to enhance our service in this regard to make special occasions even more memorable for our guests.We hope to welcome you back for another wonderful stay soon!Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Asia is my home
Deluxe King Room
Stayed in Oct 2024
Family
6 review
4.2/5
Very Good
Posted on Oct 29, 2024
Very convenient location with shopping and food at its door.
Response from Property: Hi Asia is my home,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Qing Yue
Deluxe Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Comfortable stay, location is good right in heart of orchard for shopping. Crossed the bridge to far east plaza and bought the chicken rice at level 5. Voucher is worth it as we have late check out and free upgrade to premier room with access to lounge that has free flow coffee, drinks and biscuits. Room 1506 is quite ok, door hinges a bit worn out, view from room is opposite carpark
Response from Property: Dear Qing yue,Thank you for your detailed review! It’s wonderful that you enjoyed the convenient location, right in the heart of Orchard, perfect for shopping and grabbing local favorites like the chicken rice at Far East Plaza. The late check-out and free room upgrade with lounge access sound like great perks! Noting the wear on the door hinges and the view from Room 1506, we appreciate your balanced feedback. Glad to hear your stay was comfortable overall!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Guest User
Premier King Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Everything is perfect. The room is nice and spacious. The staffs are very friendly and helpful. Just 2 feedbacks there no Spa for my wife to enjoy n the pool there’s no baby or kids pool for my son to enjoy. Other then that is 10/10
Response from Property: Dear Guest User,Thank you for your wonderful feedback! We’re thrilled to hear that you found the room spacious and the staff friendly and helpful.We appreciate your suggestions regarding the spa and the pool facilities. While we currently don’t have a spa, we’ll certainly take your feedback into consideration for future improvements. We also understand the importance of having kid-friendly amenities and will look into the possibility of adding a children’s pool.Thank you for your kind words and for rating us 10/10. We look forward to welcoming you and your family back for another great stay!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Firdaus Muziah
Deluxe King Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Convenient location in the heart of Orchard Road. Nearby food and shopping areas. Walking distance with abundant choices.
Response from Property: Hi Firdaus Muziah,,Thank you for choosing to stay with us and for taking the time to provide such a delightful review following your recent stay. We are very lucky to be so conveniently-located and I am glad to hear that you enjoyed the stay.We can’t wait for you to come back again!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Anonymous User
Deluxe King Room
Stayed in Aug 2024
Other
1 review
4.7/5
Amazing
Posted on Aug 12, 2024
Excellent hotel and service! It would be great if they have sauna and steam room for hotel guests to use.
Response from Property: Dear Anonymous User,Thank you for the positive feedback! We're thrilled to hear you enjoyed the hotel and service. We appreciate your suggestion about adding a sauna and steam room, and we'll definitely consider it for future improvements. We hope to welcome you back soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
RYANWEE
Deluxe King Room
Stayed in Aug 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The best thing is the king size queen bed and the coolest AC ever …. Come give a try
Response from Property: Hi Ryan Wee,Thank you for your 5 rating! It sounds like you had a fantastic experience with the king-size bed and the cool air conditioning! Thank you for the recommendation—it's always great to hear what stands out for guests.We look forward to welcoming you back to create another colourful experience for you!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Fadhilah Osman
Deluxe King Room
Stayed in Aug 2024
Couples
6 review
4.7/5
Amazing
Posted on Aug 2, 2024
Had a wonderful stay there. Was our third stay here. I put a little note when booking, to tell them we were celebrating our anniversary there. Didn’t hope for anything, but we got a cookie and a free upgrade. Very appreciative of it. The people were friendly and nice, always with a big smile to greet everyone. The room was great, with a bathtub as well. Toilet flush was abit wonky. Aircon was abit weird. Sometimes it was abit warm, sometimes cold. But it’s not a big problem. Decided to have dinner there instead of heading out. I think every year, the price increases. But the food was great, as usual. Service was tip-top as well. Booked the hotel with breakfast. Breakfast was alright. Of course it cannot beat the dinner buffet but it was enough to fill us up.
Oh if you’re parking there, do tell the receptionist. They will give you a slip to scan when you leave the carpark. You can ask them for another slip if you decide to drive out again. Carpark fees were expensive so i am glad we had the slip.(Cars and motorcycles too!)
All in all, great stay. Will definitely come again cause i like the location and food is halal. Service is wonderful. Thank you!
Response from Property: Dear Fadhilah,Thank you for sharing your experience! It's heartwarming to know that the hotel went the extra mile to acknowledge your anniversary with a thoughtful gesture and a complimentary upgrade. Friendly staff with welcoming smiles truly add a special touch to any stay. It’s great that you enjoyed the room, despite the minor issues with the toilet flush and aircon.It sounds like the convenience of parking arrangements was well taken care of, especially with the complimentary slips a very useful tip for future guests! While the breakfast didn’t quite match up to the dinner buffet, it’s wonderful to hear it still made for a satisfying start to your day.Overall, your feedback highlights why you keep returning excellent service, a convenient location, and the peace of mind knowing the food is halal. Looking forward to hearing about your next stay!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Mada Thaleeb
Deluxe King Room
Stayed in Sep 2024
Family
37 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The best hotel ever!! Location and service is the best ! Thank you
Response from Property: Hi Maba Thaleeb,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts.I am glad to hear that you enjoyed the service provided by our associates and our convinient location. I hope that your travels bring you back to visit us soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)