Royal Plaza on Scotts

Royal Plaza on Scotts Reviews

Royal Plaza on Scotts

25 Scotts Rd, 228220, SingaporeView Hotel Details
Royal Plaza on Scotts
Royal Plaza on ScottsRoyal Plaza on ScottsRoyal Plaza on Scotts
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Royal Plaza on Scotts Guest Reviews

4.5/5
Great
1504 review
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(1504)
Positive reviews(1462)
Reviews with photos/video(360)
Delicious breakfast(186)
Convenient for shopping(96)
Large rooms(85)
Close to metro(68)
Comfortable bed(45)
Delicious buffet(36)
Pool was OK(30)
Has facilities for children(16)
Negative reviews(42)
Qing Yue
Deluxe Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Comfortable stay, location is good right in heart of orchard for shopping. Crossed the bridge to far east plaza and bought the chicken rice at level 5. Voucher is worth it as we have late check out and free upgrade to premier room with access to lounge that has free flow coffee, drinks and biscuits. Room 1506 is quite ok, door hinges a bit worn out, view from room is opposite carpark
Response from Property: Dear Qing yue,Thank you for your detailed review! It’s wonderful that you enjoyed the convenient location, right in the heart of Orchard, perfect for shopping and grabbing local favorites like the chicken rice at Far East Plaza. The late check-out and free room upgrade with lounge access sound like great perks! Noting the wear on the door hinges and the view from Room 1506, we appreciate your balanced feedback. Glad to hear your stay was comfortable overall!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Guest User
Premier King Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Everything is perfect. The room is nice and spacious. The staffs are very friendly and helpful. Just 2 feedbacks there no Spa for my wife to enjoy n the pool there’s no baby or kids pool for my son to enjoy. Other then that is 10/10
Response from Property: Dear Guest User,Thank you for your wonderful feedback! We’re thrilled to hear that you found the room spacious and the staff friendly and helpful.We appreciate your suggestions regarding the spa and the pool facilities. While we currently don’t have a spa, we’ll certainly take your feedback into consideration for future improvements. We also understand the importance of having kid-friendly amenities and will look into the possibility of adding a children’s pool.Thank you for your kind words and for rating us 10/10. We look forward to welcoming you and your family back for another great stay!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Firdaus Muziah
Deluxe King Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Convenient location in the heart of Orchard Road. Nearby food and shopping areas. Walking distance with abundant choices.
Response from Property: Hi Firdaus Muziah,,Thank you for choosing to stay with us and for taking the time to provide such a delightful review following your recent stay. We are very lucky to be so conveniently-located and I am glad to hear that you enjoyed the stay.We can’t wait for you to come back again!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Anonymous User
Deluxe King Room
Stayed in Aug 2024
Other
1 review
4.7/5
Amazing
Posted on Aug 12, 2024
Excellent hotel and service! It would be great if they have sauna and steam room for hotel guests to use.
Response from Property: Dear Anonymous User,Thank you for the positive feedback! We're thrilled to hear you enjoyed the hotel and service. We appreciate your suggestion about adding a sauna and steam room, and we'll definitely consider it for future improvements. We hope to welcome you back soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
RYANWEE
Deluxe King Room
Stayed in Aug 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The best thing is the king size queen bed and the coolest AC ever …. Come give a try
Response from Property: Hi Ryan Wee,Thank you for your 5 rating! It sounds like you had a fantastic experience with the king-size bed and the cool air conditioning! Thank you for the recommendation—it's always great to hear what stands out for guests.We look forward to welcoming you back to create another colourful experience for you!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Fadhilah Osman
Deluxe King Room
Stayed in Aug 2024
Couples
6 review
4.7/5
Amazing
Posted on Aug 2, 2024
Had a wonderful stay there. Was our third stay here. I put a little note when booking, to tell them we were celebrating our anniversary there. Didn’t hope for anything, but we got a cookie and a free upgrade. Very appreciative of it. The people were friendly and nice, always with a big smile to greet everyone. The room was great, with a bathtub as well. Toilet flush was abit wonky. Aircon was abit weird. Sometimes it was abit warm, sometimes cold. But it’s not a big problem. Decided to have dinner there instead of heading out. I think every year, the price increases. But the food was great, as usual. Service was tip-top as well. Booked the hotel with breakfast. Breakfast was alright. Of course it cannot beat the dinner buffet but it was enough to fill us up. Oh if you’re parking there, do tell the receptionist. They will give you a slip to scan when you leave the carpark. You can ask them for another slip if you decide to drive out again. Carpark fees were expensive so i am glad we had the slip.(Cars and motorcycles too!) All in all, great stay. Will definitely come again cause i like the location and food is halal. Service is wonderful. Thank you!
Response from Property: Dear Fadhilah,Thank you for sharing your experience! It's heartwarming to know that the hotel went the extra mile to acknowledge your anniversary with a thoughtful gesture and a complimentary upgrade. Friendly staff with welcoming smiles truly add a special touch to any stay. It’s great that you enjoyed the room, despite the minor issues with the toilet flush and aircon.It sounds like the convenience of parking arrangements was well taken care of, especially with the complimentary slips a very useful tip for future guests! While the breakfast didn’t quite match up to the dinner buffet, it’s wonderful to hear it still made for a satisfying start to your day.Overall, your feedback highlights why you keep returning excellent service, a convenient location, and the peace of mind knowing the food is halal. Looking forward to hearing about your next stay!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Mada Thaleeb
Deluxe King Room
Stayed in Sep 2024
Family
37 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The best hotel ever!! Location and service is the best ! Thank you
Response from Property: Hi Maba Thaleeb,Thank you for taking the time to share your review and for joining us recently at Royal Plaza on Scotts.I am glad to hear that you enjoyed the service provided by our associates and our convinient location. I hope that your travels bring you back to visit us soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
LY :3
Deluxe King Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Appreciate the free upgrade! There’s a co-working space at level 15 with free drinks and biscuits. Location is very convenient, with a bus stop right in front of the hotel.
Response from Property: Dear LY,Thank you for taking the time to share your positive experience with us.We are delighted to hear that you appreciated the free upgrade and enjoyed the co-working space on level 15. It’s wonderful to know that the complimentary drinks and biscuits added to your comfort during your stay.We are also pleased that you found our location convenient. Being right in front of a bus stop makes it easy for our guests to explore the city.Thank you once again for your feedback. We look forward to welcoming you back for another great stay.Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
HN
Deluxe Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Great experience. Able to use the shared office space before room is ready. Have early check on specially arrangement. Wife reported room since a bit dusty and was arrange a room change. Was suprised that they even arrange a bellboy to help to move our belongings. 5 stars services.
Response from Property: Hi HN,Thank you for sharing your feedback! It’s fantastic to hear that you had a great experience at the hotel. Being able to use the shared office space before your room was ready and having early check-in arranged are wonderful conveniences. I’m glad the hotel promptly addressed the dustiness issue by arranging a room change and even provided a bellboy to assist with moving your belongings. This level of service truly reflects a commitment to guest satisfaction. It’s great to hear that you felt it was deserving of 5-star recognition. We look forward to welcoming you back to create another wonderful experience for you.Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Paradise
Deluxe Room
Stayed in Jul 2024
Other
9 review
4.5/5
Great
Posted on Jul 17, 2024
Booking was not captured in their system(not sure why) but lucky I had my booking reference no. nice location good breakfast variety clean neat room powerful aircon free complimentary carparking
Response from Property: Hi Paradise,Thank you for taking the time to share your experience with us.We apologize for the inconvenience you faced with the booking not being captured in our system. We appreciate your understanding and are glad that having your booking reference number helped resolve the issue promptly.We are pleased to hear that you enjoyed our prime location, the variety of breakfast options, and found your room clean and comfortable with powerful air conditioning. It's great to know that the complimentary car parking was a convenient benefit for you as well.Thank you for your feedback, and we look forward to welcoming you back for another enjoyable stay.Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Husnul Taufiq
Deluxe Plus Twin
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Sep 15, 2024
Wedding anniversary and wife’s birthday. Kids enjoyed stay
Response from Property: Dear Husnul,Thank you for choosing us to celebrate such special occasions—your wedding anniversary and your wife’s birthday! We are thrilled to hear that your kids enjoyed the stay as well.It’s wonderful to know that your booking experience was smooth and easy. Our team is always here to ensure a seamless and memorable stay, especially for such significant celebrations.We look forward to welcoming you and your family back for more joyful moments in the future!Warm regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Guest User
Deluxe King Room
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The carpark doesn’t make any sense. Because the complimentary ticket is only for 1 entry. Carpark charges for Motorbike is $6 per entry and it’s considered expensive. It’s really doesn’t make sense where we are a guest not outsiders have to pay and pay and pay for the carpark entry. On that day I work as a delivery rider at orchard area, and I came in and out of the Carpark a total of 5 times. So have to pay 5x$6 for the whole 1 night stay. Base on my traveling experience in Singapore and Malaysia, I didn’t ever see such CARPARK prices whereby we already paid full amount of our hotel stay thru online booking payment and we have to keep on paying and paying the carpark entry while we stay. ☹️ By right the complimentary ticket must be the same time with our stay. Means our carpark free entry also must be start at 3pm and end at 12pm the next day. That’s the way more better understanding and logic. Hotel was very big. When enter the hotel there’s a 2 superb stairs going to level 2. When I enter the hotel I feel so amazed that the hotel lobby is so wonderful. My room is very clean. Even they had a holy quran at the drawer. Night time can read and know more about god. Swimming pool and the gym is clean and quiet. Staff are very friendly kinda malay Brunei politeness.
Response from Property: Dear Guest User,Thank you for your review. We’re sorry to hear that your recent experience with us was less ideal than expected. Should you require additional clarification on this matter, I invite you to reach out to us directly via email. We most certainly appreciate the opportunity to recover your impression of our hotel. Thank you and we look forward to hearing from you.Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
GG_ggg
Deluxe King Room
Stayed in Jul 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Excellent location, comfortable bed. It’s my first choice whenever I visit Singapore.
Response from Property: Hi GG,Thank you for choosing to stay with us once again, and for taking the time to provide such a delightful review following your recent stay. We are very lucky to be so conveniently-located and I am glad to hear that you enjoyed your stay with our comfotable bed. We truly appreciate your loyalty.We can’t wait for you to come back again!Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
Mabman
Deluxe King Room
Stayed in Aug 2024
Family
27 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Great hotel Great location Breakfast was good Will book again
Response from Property: Hi Mabman,Thank you for taking the time to share such a detailed review of your recent experience at Royal Plaza on Scotts. We are delighted to know that you enjoyed everything that we put in place for guests to have memorable stays during their visit to Singapore and hear that you’ll want to return for another stay with us. We can’t wait to welcome you back soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)
Guest User
Deluxe King Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 12, 2024
I top up for a suite with co working space access It was so nice
Response from Property: Hi Guest User,Thank you so much for your review and for staying with us recently. We truly appreciate your feedback and hope to welcome you back to create another colourful experience for you at Royal Plaza on Scotts again soon!Kind regards,Neeta DaveDirector of Operations & Chief Experience Officer (CEO)