Iberostar Waves Paraíso del Mar

Great resort to stay at. The service and staff were impeccable.

I will just say if you want a third class ticket on the Titanic, this is it. I have traveled to various places in Mexico for 20+ years and stayed at a lot of hotels/resorts. Here are some of the things I noticed during our stay: No pool servers - none - nothing - nada and because of this, you had to get in the pool, go to the swim up bar and you can imagine by early afternoon, the pool was filthy gross. No food at the pool other than ice cream Short walk to beach to get food - which consisted of burgers and hot dogs in a hot box. french fries sometimes, and nachos with canned cheese. Swim up bar drinks are foul - bottom shelf liquor and sugary mixes. Nothing fresh about them! yuck! Staff seemed rude with the exception of the trolley drivers. They were always nice during our stay. Food is "meh" = Italian place was good. Other buffets were just okay. No A/C other than in your room Del Mar is in a line of different hotels on property - each with a different level of accommodations and Del Mar is at the base /bottom The trip was not inexpensive, so for this property to be as basic as it gets was surprising to me We had a group of 22 go on this trip and 60% of us came back with Montezumas. I'm one of them. Spa - extremely high prices. Massage was fine - nothing to rave about. Lastly - there were 2 operators at the pool during the day hours selling discount tickets to Coco Bongo club at night. I won't go into detail on this, but we purchased and did NOT get in to see the show after a 45 minute bus ride with 22 people due to operator not providing us our voucher. It's an ongoing mess with my credit card provider as Coco Bongo is saying we were issued our voucher, and we clearly weren't and never did get into Coco Bongo. We were denied admittance into Coco Bongo and then had to find our own rides back to the hotel - 22 people. It was an epic disaster. Sketchy - at best. Fraudulent - at worst. I was very disappointed in this property and it gave college Spring Break vibes. Expensive for the level of accommodation and service. Staff seemed miserable and I noticed their uniforms are horribly inappropriate for this climate. Black polyester? Why would you do that to your staff? It was so hot and humid. It didn't look professional, it looked like torture. No wonder they were grouchy! The good stuff on this stay because I hate to not give the good with the bad. The "mall" is great. A short trolley ride to this location from the lobby. Excellent taco shop and hamburgers at "the mall". Fun nightclub at night that was lively at "the mall" The trolley system to your rooms is organized and well run with very nice drivers. The rooms were nice. Nothing special but clean and nice. Housekeeping was great. The grounds were pretty My advice - there are so many options in Playa - make sure you know what you are getting before going here.