I recently stayed at this hotel managed by AVIA, who purchased from Sonesta, and I was extremely disappointed with my experience. The outside area was dirty and poorly managed.
Garbage was piled up everywhere in the pool area with a dirty diaper that was under a table for two days ,the side of the building close to the pool (the check in area)had pushcart filled with garbage next to the bushes with flies swarming around it. Our room had no bath towels, just hand towels. They gave us pool towels to compensate . There was no soap or shampoo in the refillable bottles in the shower. The parking lot was littered with trash. I also booked a room on the first floor for my parents, it smelled like mold. They didn’t have anything to spray in the room so we actually ran out and purchased Lysol and tried that.
I would think that the early shift at 6:00 am in morning or third shift staff does not do much, so they could at least put the chairs around the table at the pool area, and at least tie the garbage bags that’s surrounded by flies and replace it with a clean bag at least once every day instead of letting the Garbage pile up for a few days straight. A daily walk around the parking lot with a garbage bag probably couldn’t hurt.
This hotel needs significant improvements in cleanliness and management. A simple obvious punchlist would probably resolve some of their issues that need to be attended to . I would not recommend staying here if you used to staying at other Sonesta’s hotel .