Monkey Island Estate - Small Luxury Hotels of the World

We had a wonderful stay! I can’t fault our experience at Monkey Island. The check in process was seamless and Shelley provided such an exemplary service upon our arrival - she was incredibly helpful and so informative - she is just so wonderful. The team also left me a bottle of bubbly and a lovely note to wish me a happy birthday. The rest of our stay also did not disappoint. The food and service at the restaurant was amazing as well. At check out, Jose and Celine were also great - so lovely and friendly. All in all, an exceptional experience. Every member of staff we encountered was amazing - they are an absolute credit to the hotel. Thank you all for making our weekend so enjoyable!

We visited the Brasserie on a Tuesday lunchtime. The restaurant was quiet and service was attentive without being intrusive. Karla and her two colleagues were very prompt and friendly. The restaurant was clean and the tables faced the riverside and we enjoyed watching the boats pass by. We ordered the same starter but different mains and one dessert. All the food was delicious! We asked for the secret to getting perfect rhubarb as their rhubarb tart was the best we’ve had!!! It’s worth a visit.

Hotel is in a lovely setting and has really good rooms. The restaurant is excellent, both staff and food.

For me it’s like finding the Secret Garden of Windsor (or Maidenhead to be precise) when I came to the Monkey Island Estate by chance after failing in looking for a satisfying place to host my VIPs outside London. But we did not stay at any of the hotel rooms, it’s the detached “holiday homes” I stayed with a large group of guests. Overall, it’s like staying in a luxury air-bnb with all essential 5-star hotel services. The building (named Long White Cloud) has four bedrooms in good size, all newly refurbished in fabulous taste of country-style elegance. The double living room is huge, not just in comparison with most premises in Central London. A modern well stocked open kitchen. All interior very well lit by a large numbers of windows open to the greens. More surprisingly there is a huge back yard, right on the bank of a small branch of the River Thames. All staff I interacted with is of a high standard of hospitality. From the day I walked in and inquired about the place, being brought to view the premises, until we checked in and presented many specific requests from our guests. They are very customer oriented and the attitude is friendly and casual. Jose the reception manager helped me attentively throughout and Mark the head of housekeeping answered many of my requests without failing any. They even delayed the scheduled construction work of the premises upon our request of extension of stay. The hotel is small and some “usual” Hilton-style amenities may not be available. But the basic stay-and-dine quality is of superb standards, given the setting over the River Thames, not to mention the Michelin starred Monkey Bar, and the well maintained private garden on the petite island, with good wild-lives like swans and geese, etc. except monkeys.

Rooms are tiny. Staff were fabulous though. Food was overpriced.

Fluffiest pillows, perfect showers, and Jack makes amazing drinks! I had some mixed drinks and they were delicious. He even found a new whisky for my husband, and delicious salty spicy cirgin Bloody Marys for my bestie. He even said he could make whatever we wanted upon request, but the drink menu had it all.

We had a wonderful time at monkey Island with great services given by housekeeping manager Mark Pitt and bartender Luke! They could not be more attentive !Luke made us special non alcoholic mojitos and Mark saw to our luggage and airplane boarding passes! Incredible staff makes the experience all the more memorable!

Great place and stay

With the Thames being in flood we had to change our plans for our Boating Club dinner. At very short notice the hotel were superb arranging a private dining for a large number of boaters. We were wowed from the moment we walked into the dining room and saw the beautifully decorated table with name places and smiling staff. The ambiance (with the river outside), the food, and the service were all outstanding. Everyone’s meal was exactly as requested and everything we asked for happened seamlessly. As one diner said “they have made me feel like a very special person”. We will definitely return.