Grafton Lodge Motel

We travelled as a sporting team. Unfortunately customer service from Michelle needs much improvement. After a day of sport the team looked forward to a swim in the pool. Much to their disappointment we arrived with a sign stating the pool was closed. I went to chat to Reception and was told Poolzone on their way by 5pm. Unfortunately I knew this wasn't true and it seemed Poolzone knew nothing about this, they didn't want our kids in the pool. We were happy to supervise and work out a compromise but unfortunately it was non-negotiable. My friend had other issues in her room and was treated like she was in the wrong and spoken to very rudely. A child bounced a soft rubber ball in the carpark and a customer came out and abused the child stating he has lived here that long he practically manages the place. Why take a sporting team of teenagers in if they aren't allowed to move especially the pool. I will never recommend or go back to this motel until there are different people in charge. This is not the correct motel for children.

Comfortable bed. Lounge area to relax.

A nice surprise Great motel. Big rooms. Lots of other areas to sit and enjoy. Staff very very good.

I was so looking forward to my little trip to Grafton as I wanted to see the amazing jacaranda trees!! When I arrived, I was greeted by Mark I believe his name was. He just handed over the key to my queen villa. I just put my suitcase in & didn't really look at the apartment. I asked if there was somewhere to eat, and he said a good 15 minutes walk. I was shattered after a 10 +hrs train journey, so I popped to the garage for water, a pie & a magnum ice cream. I returned with food, put the lights on & gulped with shock to how grubby & tiered everything looked. I checked the bed to make sure it was clean, and it was ok, but the rest no!!!! Sofa all grubby, greasy & stained & really well worn. Mat on floor was filthy, wardrobe smelt so wouldn't put clothes in there & only about 3 hangers. Where air conditioning unit was, it must have had a leak & just plastered but not painted. Saving grace was the shower!! It was that bad. I was straight on my phone to try & find somewhere else & I couldn't find anywhere. After a very unpleasant night, I checked for bites, luckily none. I was booked for 3 nights I left Saturday afternoon & caught the night train back to Sydney back to my beautiful Airbnb. So upset & disappointed by the whole experience.

Trains weren't the best, Everything else was really good.

Spacious well equipped room. Thoughtfully furnished throughout, very clean and tidy. Unfortunately, the location directly behind us was the railway, with goods train running during the night every 30 minutes 😕