City Edge South Melbourne Hotel Reviews

Its a walking distance to the train station but about 20mins uber to Melbourne CBD. There is not much amenities, hotel room is super clean but there's no cleaning service. Bed is very comfy tho!

Beautiful hotel with beautiful staff. It is nice to go to a hotel and have every employee make you feel special

Very clean, quiet and well equipped. Excellent location

The room was really nice very modern.. will definitely be staying here again.

Nice.

the beds are super cozy and i love the smart tv but it’s not soundproof..

It's OK. The restaurants around are OK. It's convenient to eat there.

I have a lot to say, but I won't say it.

The cleanliness of the room needs to be improved. The carpet I live in is really hard to describe. The guys at the front desk are very nice. It is also very convenient to eat around, and it is also convenient to travel. Trams and taxis are very convenient. Not far from the City. The room price is also quite reasonable. I should choose it again next time, after all, it is very close to the place I want to go.

Very clean and the bed is comfortable

first thing we noticed is that the lady at reception was pretty rude & blunt, we got charged $30 to checkin 2 hours earlier even though our room was all ready for us as I had requested this when we booked the room over 3 months prior to our stay … which is okay I sort of understand but have never experienced this anywhere so I was slight shocked when she said this. The rooms are TINY ! No balcony which was a shame. The room stunk of bleach and because there’s no windows or a balcony we couldn’t air the place out so we were chocking on bleach fumes. They reused the toilet rolls from the previous stay which is sooooo unhygienic 🤮🤮 so they had given us two toilet rolls that were a quarter full each roll … for a 4 day stay and no full spare rolls 🤣 there was really no attention to detail in the rooms at all and it doesn’t seem like the staff are very attentive or have much care factor for the people paying to stay here… I don’t think the cleaners actually do a decent clean in between stays as there was lots of dust and dirt build up around the room. There was no quilt cover on the blanket 🥴 the beds are really uncomfortable. we had a random come and knock at our door 5 times at 5:00am ! We didn’t open the door and thankfully we didn’t as reading other reviews it sounds like they have an agreement with the hospital to let ex druggys stay here and that it isn’t safe ! As a young woman staying here with my sister this made me feel very unsettled! I understand why it is not expensive to stay here and I definitely would not stay here again 🥴

The room was fine and well priced. However, they took a pre authorization for $150 on check in. It is now 18 days later and they haven’t removed the pre authorization so I’m still without my money. I don’t know about you but $150 removed from my pocket is a big deal to me and my family. I tried to call them twice and the phone disconnected. I emailed them twice and have received no response at all. It’s a pre authorization so they don’t even have the money, and neither do I. The way it stands the pre authorization expires automatically after 3 weeks. A decent establishment would actually cancel it after no longer than 5 business days. It is just plain rude, inconsiderate and lazy. They do not deserve your business.

DO NOT BOOK HERE!!! I never even got the chance to stay. Less than a month out from my booking for the weekend of the Taylor Swift concert I received a call demanding that I cancel my booking as the room is no longer available. They offered no solution or compensation at all and have left me now stranded with no accommodation and the only options available are 4x the price.