Hyatt Regency Malta

The facilities are very new, the whole building is newly built and located in the heart of St Julian. The hotel's Seed restaurant is beautiful and the food is delicious. The rooftop swimming pool is enjoyable in summer. Unfortunately, it rained these days, so I didn't go up. Check-in arranged a room on the ninth floor for me, and the view was great. The beautiful scenery of Malta is in its best season, with tourists bustling around.

馬耳他商務出行非常舒服的酒店

Hello, Firstly, when we arrived at the hotel, we had to wait more than 2 hours to get a room. We did not get the room that had been reserved because it was not available. They wanted to give us another room with a supplement of 250 euros per day. We refused. Then they made us change rooms 3 times because we still had to pay 250 euros per day. In the end, they gave us a room with a double bed. (As a reminder, we booked a room with a king size bed) with a view of the works!!!!! In addition, the bedding, cushions and duvet smelled of horrible humidity, the shower cubicle door did not close and all the water came out in the bathroom!!!! Where is the 5-star hotel??? We chose this 5-star hotel because we thought the services would be up to par. It is unacceptable not to mention that this hotel is undergoing renovations. The staff does not speak French and on your site it is indicated that the staff speaks French. Every evening at 10pm the hotel receptionist calls us to the room!!!!! Totally disrespectful. I would like to have compensation for all the problems we have suffered. We are extremely disappointed with this stay.

I saw a review on Ctrip saying that the breakfast was good and that it was opened 20 years later, so it should be newer than Marriott and Hilton. I thought that Chinese stomachs are not easy to eat abroad, so I chose this hotel for the breakfast and new facilities. As a result, I am still angry until now: 1. A male staff member at the front desk secretly discriminated against Chinese people (I will not mention his race to avoid being accused of discriminating against his race). I saw him (I really regret not remembering his name) smiling and sending white customers to the taxi when I got off the taxi and arrived at the hotel entrance. I thought the service was not bad, but after sending the white customers, he turned around and left when he saw us, and walked straight into the lobby without even helping to hold the door. I was pushing a baby stroller and my husband was carrying two large boxes. It was the hotel guests who helped us hold the door and let us in. We thought it was very busy inside, so busy that the front desk staff had no time to take care of us. When we entered the lobby, we found that we were the only one checking in at that time (around 3 pm on the 7th). Do you think he discriminated against you verbally? No, he just ignores you, doesn't look you in the eye, doesn't say hello to you, treats you as if you don't exist, doesn't serve you. 2. He and an Asian front desk girl were on duty at the time, so we definitely asked the girl to check in. We thought she would be better, but when my husband asked if we could arrange a quieter room because the child was small, she smiled and said no problem. As a result, she arranged 105 for us, the room closest to the elevator on the first floor (if you want to go to Hyatt later, go to see Room 05 on each floor to know how close it is to the elevator). How ironic! I was so angry at the time, I went directly to the front desk and said, I am not satisfied with the room you arranged, please arrange another one. She said very embarrassedly that the room you arranged needs to be upgraded for an additional fee, and because we booked through a third party, not through the official Hyatt channel, there is no way to make special notes in advance. Me: ??? ??? Isn't this obviously different from treating guests who booked through other platforms? However, we upgraded the room type because the price was more suitable. The front desk also said that they would help us bring our luggage up later, so we waited in the room first. As a result, no one brought our luggage after waiting for half an hour. Because the child needed to make milk, we couldn't wait any longer and went downstairs to get it ourselves. When we went downstairs, the man at the front desk saw my husband and suddenly said, "Oh, sorry! We forgot to arrange it for you. Isn't it infuriating? Is it intentional?" My husband just said that he could take it himself, and he didn't say he would come to help. So the impression of the first day of check-in was particularly bad. 3. In the following days, because these two people were not on duty, other staff members were very friendly, and the breakfast and the room were indeed good. We almost forgot the unpleasantness of the first day. As a result, on the last day, on July 11, we checked out with these two people again. At that time, my husband and I just wanted to avoid any trouble and did not want to waste time talking to these two people. We just wanted to check out and leave. The female receptionist said the total was 169 Euros. At that time, she did not provide the detailed bill. My husband did not think much about it. After checking out, we quickly got in a taxi to the airport to catch the plane. In the taxi, my husband said that he had just paid 169 Euros. I thought that upgrading to 4 nights was only 80 Euros, and a dinner delivered to the room on the 8th was 89 Euros? (a burger, a bowl of pasta) He said that some city taxes were probably collected, and I didn't think much about it. Later, when I was bored waiting for the flight at the airport, I took a look at the Ctrip order and found that most of the taxes were already included. The tax to be paid at the hotel only required a few euros. I suspected that the tax was deducted from me twice, so I asked Ctrip for the hotel bill. As soon as I got the bill, I saw that we were charged 40 euros for dinner on the 7th (we walked around the ancient city until the evening on the 7th, and had dinner in the ancient city, and we didn't spend any money in the hotel at all). So I continued to contact Ctrip to follow up. Ctrip spent two days changing 5 or 6 housekeepers to follow up with the overseas agent, but they couldn't push the hotel to deal with it. Our request is very simple. If it was our consumption, at least there should be a signature on our consumption slip. I asked them to ask the hotel to provide proof of room account registration and a copy of the signature, but the hotel couldn't give it. The hotel said that the system did not allow it, and then said that it could not be found after the time had passed. Finally, it said that it could not be provided because it was provided to the finance department? I would like to ask how to trace and correct such mistakes if the hotel has them? Ctrip can only contact overseas agents, and the overseas agents are not very effective in communicating with the hotel. I feel that Ctrip's overseas agents are not powerful enough. It takes a long time to communicate with the hotel every time and there is no result. The latest news is that the hotel directly refused to refund the money without providing any consumption basis (everyone think about it, is it intentional) Ctrip has refunded me 40 euros. At present, I just want the hotel to see this bad review and see how *** they are. I don’t want more money. I don’t need Ctrip to compensate me for the 40 euros. Whoever makes a mistake should refund the money and apologize. I don’t need Ctrip to settle the matter here and pay me out of pocket. I hope that everyone will avoid this hotel when choosing a hotel in Malta. The quality of some employees is hard to describe. It’s really a few bad apples that spoil the whole pot of soup! I will continue to complain on Hyatt’s official website in the future! It doesn’t matter whether it’s money or not. The main thing is that it’s too insulting. A big store can’t bully customers! I must complain to the end!