A beautiful treasure in Civil Lines Kanpur with Spacious Rooms, Beautiful fixtures and aesthetically build & well maintained property.
Loved staying in the Little Chef everytime.
I am giving Good review for the following reasons: Hospitality service especially Dipak vaiya was very helpful and always had the motive to serve. Food from the menu were very delicious. Reception was 24/7 and guards outside were always present.
To get a Excellent review, it would have been appreciated:
If the hotel keeps its noise down during night time and early morning. It was very noisy at times (not only by other guests but also by hotel staffs). The music, reception telephone rings, etc.
Rooms were not clean. We stayed for three nights and there were dusts, hair and stains in bathroom when we occupy the rooms. As a star rated hotel, this was below the standard.
Finally, we had to request all the resources like toilet rolls, drinking water, everyday and it should be topped up automatically or just stack them up for at least 48 hours. Even drinks and food in the breakfast buffet were kept very minimum and only served when requested such as bread, water, tea, etc. I also felt that kitchen staff and waiters were very tightly controlled by managers and deliberately instructed to serve only when customers request their service. For example topping up with more food/drinks during the breakfast. We were also served with wrong order and when I questioned if they got our order wrong and the waiter confirmed it was the right food. In our case, they served us Chicken chilly instead of crispy honey chicken. It led me to believe that either the restaurant staff have integrity issue or they are so afraid of their manager/boss for getting our order wrong.
Hotel was good. I did not like the initial room i was offered, and it was immediately changed. Room was clean, room service was quick and all the staff were nice. The breakfast was good too. The location is convenient, main road with easy parking. Overall it was a good experience.
I had booked the hotel for three days by mmt. It is located away from city crowd but not too far. Check in was hassle free within no time. Reception and staff had warm behaviour ready to help in all possible ways. Room tariffs were also reasonable. Ac in my room was not working and after complain they changed and upgrade the room with no extra cost. Cleaniness was great. Restaurant food was also very tasty.
Room service was very good. Staff was polite and prompt. Cleanliness was was also good. Mr abhay singh at reception was very friendly and helpful. Location is excellent as food street and metro station are few at steps. Maintanence and upgrade of hotel seems overdue, shows omers reluctant in this.
If i honestly rate the room out of 5 ratings. 1. Room spacious: 5/5
2. Room amenities: 4/5
3. Check in/check out: 5/5 4. Staff and reception: 5/5 5. Location : 3. 5/5
6. Ambience: 4. 5/5
7. Food : delicious 5/5 improve area- air conditioning systems. Not sufficient as per size of the room need more powerful as per my experience.
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